Faena Hotel, Buenos Aires

Do staff

Great experience and great Italian restaurant

Great service and excellent staff. ok food overall some dishes are great others are not even worth it. over crowded pool and library bar (where you have breakfast), outside guests come for drinks so very little space is left for hotel guests,who do not get priortized. Spa and gym are very small and oversold, relaxation area is loud and has only 6 chairs for the whole hotel. Extremely overpriced for what you get, which is only decor. Lipstick on a pig!

Great service and excellent staff. ok food overall some dishes are great others are not even worth it. over crowded pool and library bar (where you have breakfast), outside guests come for drinks so very little space is left for hotel guests,who do not get priortized. Spa and gym are very small and oversold, relaxation area is loud and has only 6 chairs for the whole hotel. Extremely overpriced for what you get, which is only decor. Lipstick on a pig

My wife had the clock stolen from the room. Unfortunately, we only realized it on the plane. A report should be made on site. Regarding the above, there were only 2 coffee capsules available to use. We ordered more, but nothing arrived. Language was an issue; not everyone spoke English, especially the cleaning and restaurant staff. Our friend's shirt went missing... The price, especially for New Year's Eve, was too high, and the New Year's party was mandatory (€550 per person), although it wasn’t mentioned during booking.

Good pool and location is great for accessing the locality but also the rest of central BA. The main bar in the evening is buzzy and has good live acts.

The room offered (a duplex suite - part of an "upgrade" offered by Booking.com to Genius members) wasn't worth taking. I should have booked the room i originally wanted (park view). All the duplex suite consists of is a dark room on first floor with TV and then steps up to the bathroom/bedroom. If you had kids you might value the extra space, but i would have preferred having actual city or park views. Some of the hotel is also showing its age (frayed carpets/outdated sockets etc).

Rooms were comfortable and restaurant is fabulous!

Pricey

Location

Staff treated booking.com reservation as lower class than rest

Our trip started with the airline losing our baggage, and the staff were incredibly helpful with getting it to us from the airport. They spoke excellent English, which was very helpful for navigating all our issues!

Staff pool

Great location, close to many attractions! The food at any of the restaurants was just amazing, I mean... You're in Buenos Aires, guess anywhere you go food will be at least good. The hotel installations are pretty good, stylish and with a cool vibe. The pool is the main attraction I would say, pretty cool.

For what you pay, this hotel is defo not at a 5 stars level. Starting with the check-in where we arrived with 3 suitcases and not even the guy at the front door helped us. We booked 4 nights and wanted to extend it to 5 nights, however ended up moving to the Four Seasons on the last night as price was the same and gave us a proper 5 stars hospitality. Anyway, I need to highlight the staff which was not at the level of these type of hotels, and very rude! Specially want to mention, there was a blond girl working at the bar/restaurant (The Library) who's name is Florencia, SUPER rude! At the point of needing to call the manager of the restaurant, think his name was Gabriel, who just appologies. However, following night, another girl (didn't ask her name this time) from the staff extremly rude, looks like they are all unhappy working there. Rooms: OMG we paid a fortune for a room that had humidity on some areas, basic details a hotel should take into consideration such as marks all over the walls, deco was OK but old, one lamp was broken, the wardrobe has some water marks, etc. Room Service: They offered a 24/7 room service when that's actually not true. The only room service they could offered us was just ham and cheese sandwiches and beef empanadas. When I asked the person on the phone why the menu is so limited, his answer was: Our team is working on the breakfast atm, they don't have time to serve rooms. The hotel is definitely not at a 5 stars hotel standards, neither the staff AT ALL. They need asap to update the rooms with a more up-to-date furniture and attention to details! Again, if we are paying for a 3 or 4 stars I don't care about someone picking up my luggage or offering room service all night. In this case, you MUST offer your guests a five stars experience. Hopefully someone from their staff will contact me via email, or who knows... Not surpise if they don't.

Location Facilities Spa

Front desk staff

The pool is amazing. The environment is awesome. The breakfast is perfect. The restaurants inside are great. The tango show is the best of all Argentina.

The bed has a way too soft mattress.

Nothing-we left

Love it

Excellent design, great hospitality, delicious food, beautiful tango show

nothing to complain

Excellent location.

Rooms are tiered and there are so many issues that just need sorting. Broken or noisy air conditioning to TVs that don’t work to electricity sockets that spark. stained marble floors to curtains that don’t operate correctly. The list is endless.

location to walking in the area and close to restaurants

initial room was musty, they changed us out with no issues to nicer room. concierge was unresponsive and limited knowledge of local restaurants.

very nice rooms and pool area

Impecable place, every detail thought of.

late check was not an option due to high booking

the staff... the staff ... will always remember the extraordinary dinner in El Mercado thanks to Itamar and Julietta and the so considerate assistance of Pablo Arco in reception.

nada

design, high standard on consierge

staaf in pool area were lazy and had no sense of service they missed cleaning our room one day despite that we put the ”com and clean” sign at 10 in the morning…and several phonecalls. Food in pool area has low standard. laundry service ir ridicolus expensive…

The decor of the hotel was beautiful, and the location was convenient.

There were not a lot of options for breakfast. They were offering buffet breakfast, but I wanted to eat and my friend didn't. We wanted to sit together, but we couldn't at the main dining room since she would've been charged. So we went to the lobby lounge instead, which did not offer a breakfast menu. I ended up eating pate and a cheese/meat platter for breakfast. I asked the waiter if I can have simple eggs and toast and he informed me that was not allowed. I found that really odd for a luxury hotel. Then as my friend was about to check out, we noticed that the other table the waitress was cleaning up had a plate and bowl of scrambled eggs on the table. I mentioned it to the staff and they said that the guests brought the eggs over from the restaurant. If they gave me that option I would've taken it. I guess I wasn't VIP status enough for them to allow me to have a decent breakfast at the pool lounge so I can sit with my friend, even though we paid a lot of money just to stay there for a few hours. And the spa was fully booked so I had nothing to do while waiting for my flight. The food was not really good at the lobby lounge and I had to eat there the second time while waiting for my evening flight. Will not stay here again. Not worth it for the price.

quirky very well maintained

the shower was not the easiest to get into

great location - loved the pool - food good

rooms tired

the decoration of the hotel

the service was excelente

exceptional service and top restaurant one of the best in the area. lovely room good location

hotel is conveniently located, the staff was very attentive and most spoke good English, it can be hard to get around for foreigners without the language. posh and clean.

the rooms were a bit too dark.

Location, environment, food and swimming pool

No relevant comment

We got amazing upgrade for the room for my birthday and also a cake with a candle sent to the room. The stuff is amazing and the hotel is great.

Nothing

Nothing. The staff treated us very rudely all the time. Apparently there was a famous rap singer staying in the hotel at the same time, so they were very sensitive about security protocols. But that's not my fault or any other guests' fault, and we ended up having a terribly bad experience. They followed us all the time around the common areas, they told my guest she had to leave after 6pm or pay 4000 just to be sitting on the table with me, they came to my room and told us they were watching us on the cameras and knew someone had came to visit the room AS IF WE WERE CRIMINALS, the morning we were checking out, we were finishing breakfast and they came to tell us that since it was already check out time, we had to pay 4000 if we were still sitting there. What type of staff do you have!?????? It's such a beautiful hotel and installations, but the treatment we received was horrible and it ruined my vacation in Buenos Aires. I'm very disappointed. If you need to handle 'famous people' protocols I suggest you close the hotel only for them instead of treating the rest of your guest like garbage.

The staff treated us very rudely all the time. Apparently there was a famous rap singer staying in the hotel at the same time, so they were very sensitive about security protocols. But that's not my fault or any other guests' fault, and we ended up having a terribly bad experience. They followed us all the time around the common areas, they told my guest she had to leave after 6pm or pay 4000 just to be sitting on the table with me, they came to my room and told us they were watching us on the cameras and knew someone had came to visit the room AS IF WE WERE CRIMINALS, the morning we were checking out, we were finishing breakfast and they came to tell us that since it was already check out time, we had to pay 4000 if we were still sitting there. What type of staff do you have!?????? It's such a beautiful hotel and installations, but the treatment we received was horrible and it ruined my vacation in Buenos Aires. I'm very disappointed. If you need to handle 'famous people' protocols I suggest you close the hotel only for them instead of treating the rest of your guest like garbage.

the pool & gym

the size of room & bathroom. service not like a 5 star hotel.

The hotel was amazing and the room was really nice and they even upgraded me when I asked them for a nice view. Gisela Almeida was my experience manager and she was very attentive to us! Breakfast was amazing too!

The Pool is so nice but you have to get there early to get a good seat! I liked everything!!