JAM Hotel, Brussels

Bunk beds great for friends travelling together, room is well designed and clean

Location isn't great, pillows could be more comfortable

The room was nice and spacious for a couple and our baby. We booked a queen bed with a bunk bed that we used for storage. The room was cleaned every morning aside from the last day. We liked the soaking rooftop pool, there were 3 other people in the pool, it is small but nice. Nice pack and play provided for our baby.

There was a noisy group of teens on the last night but they weren't loud late into the night. Really slow elevator and tiny. We crammed us and our pram in but it was tight. A few coffee shops and resturants in the area but not a ton, plan to travel into town.

Very comfortable stay, beautiful building, great service, fantastic location.

There was a coffee machine in the room, however it wasn’t replenished nor was the tea. The bar was cool.

No phone in the room, there also wasn’t a fridge. The sauna wasn’t open, nor was the spa (the reason I booked this hotel)

Nice big room, comfortable bed.

Shower head kept twisting around which was super annoying, and I had to hold on hand to get shower

Kind staff - got an early check-in and a room upgrade Very comfortable bed Great location easy to get around Suitcase storage after check out A couple of nice cafes across the street

Dim lighting in the room and hallway Decor is a bit grunge - could use a refurbish A little overpriced but not bad for expensive Brussels

Nice, stylish big size room, coffee machine

Tv was not working at all

Staff was welcoming and nice. Place was clean, well maintained.

In rooms there was no drinking water, this would have been a plus. The breakfast menu was very limited, this can be improved too.

Very big room, nice design, cleanliness, possibility to open the windows, great view

A bit of smell from the bathroom when first arriving, but gone after airing a bit and after using the room

Very good location, all amenities you need available and very friendly staff ready to assist as needed

It was very nice and spacious and the room and bathroom was very clean. The hotel is located in a good area with many amenities, very close to shops, restaurants and cafés. The staff was friendly and welcoming.

A bit noisy. I was unlucky because the swimming pool was closed, I would have love to take a dip :)

The location meant that I could walk everywhere I wanted to go .

Nothing really. The decor in the corridor to my room referenced street art, which took a bit of getting used to but other than that the whole experience had a chilled vibe.

The room was very nice. Loved the vibes and decorations, feels very homie, but also comfortable. You've got everything you need in the room, the bed is very comfortable. Staff was great, we could park our car just in front of the hotel for extra. The breakfast was very good in the super well decorated restaurant.

I am not very sensitive but I can imagine the room being a bit noisy. We were on the 3rd floor with windows on the main avenue, and I believe that if you are noise sensitive, it's not the best.

Hotel was great for a large group of us travelling to the city. Rooftop bar was a cool spot and the cocktails really good. We used the Japanese bath spa. Was a lovely experience and not too expensive.

Reception staff were not over friendly and it seemed to be a hassle to check us in. They didn’t appear happy to be at work. Bar was meant to be open till -am but was closed early two nights of our stay out of three

excellent location top staff pool is beautiful and bar is great

wifi was poor room was small little amenities, nearly no hangers, etc.

Very good place

The decor is great, you can get a room for 4 or more people which is great for family trips. The kids live the rooftop pool. And the restaurant is very good.

No problems.

The room and decoration of the hotel

The breakfast

Location not bad Brussels worth visiting (maybe more so in summer)

Cold weather, not much signage in train station

Staff were lovely, room was also great.

Nice new hotel. Clean and tidy, breakfast and staff were nice.

I was in a noisy room. Possibly under the cleaning room as trolleys kept being dragged across the floor throughout the night and into the early hours of the morning which kept me awake.

Rooms were comfortable and the hotel feels new. You get a good quality for what you pay.

I stayed for a work trip. After a full day of work I arrived in my room and noticed room service had taken the towels I used and left no towels in the bedroom. When I went to the reception they gave me a bath mat and said that was all that I had, that if I needed a towel I had to wait until the next day’s room service (this was like 8pm). Quite a lack of basic itens for a hotel.

Location, cleanliness, staff were mostly really lovely, will definitely stay again, thank you

The noise of the lifts- we were put in a family room between 2 lift shafts; the night time reception wasn't v family friendly and we asked for a bassinet/cot but weren't given one

Amenities, kind staff and cool place

For 6 people the room is very small, but it reflects the description provided

The industrial character of the room is interesting. It is especially appreciatable at night when you sleep. :) There is a kettle and coffee maker in the room.

The room in the 1st floor was quite loud due to trams in the street. The room is equipped with few lights, 1 bedlight was not working and finally too low light in the room. The staff is not able to prepare the invoice correctly - impossible to include the name of my company.

Good location, good restaurant

Bad Wifi (but got fixed during my stay). No tv (will get fixed soon)

Quick check in, comfortable bed, shower gel in shower, cute tiny lift. Swimming pool was warm.

Noise from other residents no wonder there's ear plugs in lobby. Shower curtain not great soaked the floor. Swimming pool has a bench in it and steps in the middle.

Bed very comfortable, nice coffee machine and spacious

Bathroom a little dated

The facilities: pool, bar, restaurant, baths, tv with personal account, good bed

Some facilities were not accesable, hygiene could be better, i miss stuff like bath robe and heater for towels, no Dutch facilities like on tv, noise from other rooms

Comfortable bad, clean room

Breakfast area small

Nicely decorated and organized hotel. We stayed in a room for four with a bunker bed that the kiddos loved. We also appreciated the coffee in the room and the decor.

The main bed had some metal parts that would make sounds when moving in the middle of the night.

We liked the smart setup of the quadruple room where all beds were comfortable

The responses to our email questions

JAM is clean and comfortable, and decorations really welcoming. when looking for the parking, I was explained clearly how to get there and avoid one way roads. 30 minute walk from city centre.

Nothing can think of.

Cool AF

Wish the roof top bar closed a little later and served draft beer. Smelt damp in the room

Next to the centre, many restaurants and cafes in the area. Clean room and bathroom.

We used the parking of the hotel, and the last night they broke into our car smashing the window. When I went to tell the reception, they told me that it is not an unusual thing. Why offer parking if you know the area is not safe?? Other than that though, the staff was very apologetic and they did everything in their power to help us.

We liked the relaxed casual atmosphere of the location with many restaurants and bars. It is very easy to get to from Train station Midi 25 min walking distance. The tram station to central is 1 minute from the hotel. The stuff was very friendly and helpful. We also liked the and the modern design.

The restaurant had a Mexican theme while we stayed. I would have preferred Belgian or modern cuisine. Sadly on Friday evening the Spa Sauna was closed - I also find 40 Euros a bit expensive as a hotel guest.

Perfect location and comfort

For some, it might be a bit bothering to hear the tram passing

Very Clean and the rooms were big. . Swimming pool looked nice but not a facility you would use in October. Shops and coffee areas close to hotel.

Noise. Trams / traffic noise totally acceptable in city centre but noise from upstairs room at 7 a.m.to 8.30. Sounded like a child banging a ball. . Instustrial ceilings prob didn't help absorb .

The room was nice for 3 persons

The rooms are not well isolated.

Clean, friendly staff, bed comfortable, half an hour from Brussels centre

Music was loud until 2am but they do offer ear plugs

Hotel staff were really polite and friendly, the hotel has an industrial feel and clever arrangement of rooms. With the bunk bed tucked up above the lounge accessible with a ladder was a hit with our kid. A plunge pool, rooftop bar and a bar at the bottom floor with restaurant. Really enjoyed the stay and fact it is well connected to downtown with a tram, and the trams were not too noisy at night. We could park on premises for 15euro.

There is no fan in bathroom so it fogs up a lot. We loved the bar on top floor, on second night of our stay we were turned back saying there is no room in entire bar even for one drink (though we were hotel guests). One of the reasons we booked JAM was the perk there is lovely rooftop bar in the hotel, so this was bit disappointing.

Comfy beds. Clean, good space, great location.

The breakfast could have been better.

Location was great and I felt safe as I was travelling alone. The room was very comfortable. The luggage lock-up was handy and easy. The staff at the desk were very friendly and helpful when I had a query.

The walls are very thin and I could hear people next door till late. The shower wasn’t a consistent temperature - kept changing from hot to warm. The sheets also had a strange smell to them.

Clean place.

The rooms are quite small, but overall is ok.

The room was great but could have done with another mirror as it was 3 girls travelling together and only mirrors available were in the bathroom. We booked a room for 4 which had bunkbeds which was cool. Pool area was super cool.

We weren't told it was necessary to book a table in the roof top bar, we went up one night and was told it was full, we said we would try the next night which was our last. We went up earlier the following night to find that most of the tables had been reserved it was never mentioned to us that this was necessary, either at check in or when we went up the night before. I sent a message to ask the best way to the hotel from the airport using public transport and never got a response. Very little information was given about the hotel on check in.

very good hotel and location

no parking space

It’s location was great. Kids enjoyed the novelty bed in the room. Nice to have separate bath and shower in en-suite. Even the small swimming pool provided our children with entertainment

Nothing

All the staff were friendly.

The soundproofing wasn't very good.

Location was very good transport within five minute walk

None

The decor was really interesting and breakfast was great.

Long Walk from the station with our luggage so we used the buses which stop nearby. It was lovely to learn that there was a pool but it was far too busy to use during our stay.