Grand Hyatt Baha Mar, Bahamas

The location of the hotel is brilliant but like most big resorts it needs a lot of improvement. Mostly with the staff. Some are just plain rude and either shouldn’t be there or need retraining in the art of hospitality!

The food is very mediocre to say the least. When I make a booking in a restaurant for 8.30, I expect to be taken to my table and seated at that time. Not half an hour later. The restaurant barely had anything available on the menu and our food didn’t start coming out until nearly 10pm! Just unacceptable level of service in a high end resort.

We enjoyed the property overall. The room and welcome was underwhelming having come from the Cove at Atlantis.

The value of the room. It was pretty standard and I expected more.

Room was nice.

To busy. Expensive.

Accomoda wonderful Beach fabulous

There were many food selections but Beyond overpriced for the quality of food. Italian, Chinese food previously cooked and reheated for service. And again grossly overpriced.

room was clean and got very good response from house keeping

the golf course price was too too high

Casino

The service was too slow , the food was so so and overpriced

Need alternative breakfast menu and location

Room was cleaned late in the day usually when we returned from pool

Very well done

Food quality can be improved

A lot of options as far as eating establishments and places to hang out

We got very sick after eating at Marcus restaurant - unfortunately no extra TP or Kleenex in the room - very uncomfortable situation. Doing not really like the layout or the smell of the room bathroom - it smelled Like an airline bathroom

Pizza lab

Available tables in restaurants

Large, spacious.

Too expensive.

Nice pools

Very very expensive

I liked that the hotel has a lot of facilities from various restaurants and bars, to essential shopping and luxurious brands, as long as casino. I loved the beach - it’s clean, the sand is white and the water is clear and blue. Rooms look good, the view from the window even for the standard room is amazing. Nature really made my experience in that place

I didn’t like it that during my 5-night stay the bedsheets weren’t changed even once, the bath was always sandy (because I mostly preferred bath to shower), which means that bath wasn’t washed either. The prices for EVERYTHING in the hotel are terrifying, especially food. I’d be fine with paying more if the food was something amazing, but it was regularly (and sometimes even below regular), so I don’t understand where the prices come from, and can’t accept the quality is not enough for the price.

Clean and nice , location is fantastic by the beach. The resort is huge and it offers something for everyone

The food was terrible. The resort has many restaurants. We tried several and all of them were very expensive and food was inedible.

Breakfast was okay, but I must say I wish The Sugar factory had better food quality. Overall all the other breakfast spots we tried was good.

I wish booking had better customer service, I initially booked the hotel with booking, for some reason I received an email stating they were having issues with the transaction, through Klarna, I went ahead and booked another room just to find out when I get to the property that the room I previously booked with booking was never cancelled. I ended canceling one of the rooms at the last minute and had to pay a $500 fee for last minute cancellation as requested by the person who was checking us in. She was not helpful, she made us feel like we were not able to afford to stay at the property. Since it was my daughter’s birthday and being in a foreign country, I ended up charging my card and pay a higher rate for the room. I don’t think I will book any trips with booking again.

very spacious, clean and comfortable. Everything you need in one location. Working Wifi, clean beach and pool, towels available, access to the waterpark, etc. The hotel staff also cleans after the lazy guests that do not take their towels back to the return boxes or leave empty cups on the beach, etc. That is actually a shame but kudos to the staff and the hotel service for that.

Very expensive - I am happy to give a tip, etc. but 16% service charge on everything is really a lot and that had an impact on our consumption and overall spend for this vacation.

Hospitality excellent Food very good

Price very expensive

All the different attractions and facilities in the resort were splendid

There was no breakfast

The property is beautifully kept! Very clean, spacious friendly and helpful staff.

Food was very overpriced. There weren’t any entertainment options for older children outside of the waterpark/ pool I.e arcade or teens club etc.

Beautiful place and lots of facilities

It’s was extremely expensive

The location is amazing with lots of alternative activities on your doorstep.

Booking restaurants is chaotic and the the quality of the food isn’t great considering the prices

Beach, water park, pools, fitness facility, food trucks, pizza lab.

Some of the vendors on the beach get a little rude and pushy.

facilities, staff, restaurants

some cleanliness issues, lack of towels in room, certain items very overpriced

Everyone is amazing there. It is pricey and they add taxes and VAT to everything. For dinners it's recommended to make reservations!! But you will not go hungry, there are options for available restaurants.

The prices are too much!~ But you get what you paid for....which is amazing!!

Room was beautiful but our view was really bad on the 8th floor of the East building. And there were workers outside my window every day we were there so we had to keep curtains closed for privacy.

Direction signs inside and outside hotel needs improvement. Food/drinks were much too expensive considering what we paid for the hotel. And should have options for whole fruit somewhere like apples etc