Grand Hyatt Baha Mar, Bahamas

All staff were excellent Great facilities

Nothing really

Clean, lots to do and I like the rule where you cant reserve chairs by leaving your towels on them for hours

Not many vegan food options that were clearly labelled. And I don't like the exploitation of animals on site.

The size of the property.

The service. Went to the pool at 2:30. Had to get my towels at 3:00, Menu was dropped at 3:30. Had to chase to down a server at 4:30. Two hours to get service is ridiculous when you’re paying $900 a night.

terrible wifi

Absolutely beautiful property. Sooo much to do and enjoy.

Though its a kid friendly environment, would love to see more pool areas designated for adults only. Also people should be prepared for the cost. It is not an all-inclusive resort so you do have to pay for everything which can be pretty expensive.

mani , pedi. Cafe Boludu dessert at pizza lab

I came to get out of the cold weather. The lobby and casino are way too cold . I was hoping for tropical breezes.

Very nice, however I thought over priced

Prices were higher , a lot more than other times I stayed in this location..a cocktail was 35.00 dollars, I think that is high

Very spacious, room was a perfect set up and great location

The food trucks and drink were Way too expensive and north worth the price. since the stay was already pricey I expected the quality to be more superb. Some workers seemed to be absolutely miserable some were even rude and condescending. But there were also amazing workers that made up for them

Amazing abundance of activities to keep my daughter n I busy. That baha water blast is amazing!

Be prepared for $100+ for 2 people pretty much every meal you eat on resort and the food is alright

Pool and beach

Variety of pools, restaurants and amenities

The cost of everything was way too expensive and way too many children.

Pools, beach, and animals were very nice

Service was mediocre at best. We let the hotel know and they did not make any attempt to fix anything.

Location and facilities.

Food was very expensive for the quality level.

Nice room and amenities in the room Nice structure and services

The property as such was excellent

There were several resorts fees that were not disclosed to me at the time of booking with you that increased the price of the stay by almost 200 dollars per night. The food was good but extremely expensive. For example, a corona beer 17 dollars .

So much to do, beautiful beach, loads of pool choices and no shortage of loungers (although we went off peak). There are many places to eat and drink and all great too. Really comfortable beds and pillows, excellent sound proofing, good room facilities. The hotel grounds are absolutely stunning and the water park is fantastic fun. Entertainment was a bonus and the nightly fountain show was amazing. We've stayed in many 5 star resorts around the world, this is most certainly up there with the best.

Housekeeping was hit and miss. Restaurants and bars are pricey but in line with The Bahamas economic situation - everything is expensive compared to the UK. Most of the resort staff were helpful and friendly (especially the security and concierge - what lovely guys!) but others looked like they didn't want to be there let alone help the guests (pool staff and floor staff particularly).

spa

Everything was beautiful

My Room was nice , my sons room was not nice couch had stains on it , bathrobe and stains the room I booked for my son was not the same in picture I booked. Totally disappointed

The pools and services regarding it

Breakfast was very bad. People were a bit rude, the rooms were new but had obvious issues with the bathroom doors, which could only be closed with great effort, and the cold air conditioning.

Breakfast was really good and the staff always friendly. The room was perfect with great shower and bed.

Sticks was good front desk was good and water park was nice

I booked online with booking. com only to find I had to pay more when I got to the property because the ocean veiw that I taught I booked was not so had to upgrade

The property is beautifully maintained, and the rooms were both clean and spacious. The hotel offered a variety of activities, including a l waterpark and several pools, ensuring there’s always something to do.

While the hotel itself is beautiful and offers many amenities, there were some notable drawbacks. The prices were quite high, particularly for room service, and the breakfast buffet was not worth the cost—food was cold and service was slow. Additionally, it was challenging to get service by the pool; we often had to search for staff or go up to the main area. We also had an issue with our rollaway bed; despite requesting a comforter, we were only provided with a few blankets, which was less than ideal. Overall, while the hotel has its strengths, these issues significantly impacted our experience.

The resort facilities

Some of the staff had really bad attitude

Great fun!

The boat rental through the hotel was a disaster, paid over $3k for a private boat and upon arrival it was a shared experience with 20 people: was told it was private. Got scammed!

The water park is extra

Service is almost non existent and very very very expensive. Place is isolated and thus very difficult to get around and they basically take advantage of it by overpricing all items.

Overpriced, not enough breakfast options and other guests can easily charge things to your room like they did to me THREE TIMES.

property was exceptional

main complaint is the taxes charged..first and last time at this property.

Beautiful property, plenty of amenities, great staff

The price of everything on property. We’re well off but this property isn’t affordable for a family destination

Great pools, nice staff, good stores. Great restsurants.

Our room. Bathroom door would not slide m, it was stuck and unable to close. Shower door was also stuck...would take a big effort from 2 people to open in order to take a shower. I had to ask for bathrobe and slippers (none in the room.)

The break fast was pretty decent location was nice hope to see u guys back soon

Food was good, too expensive

The cost of food was too much

I loved the beach front.I liked that baha bay was included. The veiw was amazing.The food from the various resturants was good.

The resturants close too early. They said breakfadt was included and it wasnt.I booked a walk out balcony and they gave us a shakespear balcony. The sheets were not clean we had to request clean ones.When the house keeper came to clean they did not change the sheets because a stain that was put there the night before was still there after the came.

The staff was absolutely incredible-from Iesha at the checkin desk going way above and beyond to assist my family with getting into our room a bit early, to all of the restaurant wait staff, lifeguards, housekeeping etc...it was just phenomenal to be treated with such warmth and diligence throughout our stay. They all made our trip memorable and we can't wait to go back! Additionally, the facilities were clean, the water park was safe and well-run, the food and drinks all over the resort were delicious. The pools were a blast-if you have kids you want to send one person down to the Blue Hole (with the cliff jump and grotto) around 7am and save a few lounge chairs for the day. After 730 they are all claimed and it kind of shuts you out for the day. A bright spot of being up and about that early is the short line at Starbucks for your morning coffee on the way back! We also needed medical assistance for a minor issue during our stay, and having the clinic right in the hotel was so convenient--and the care was excellent!

I really wish mini fridges (not the mini bar) were provided in the rooms as a standard amenity. We were unable to take leftovers from meals at restaurants (and the food isn't cheap!), nor could we keep milk for cereal and protein powder we'd packed. I also wish there was a place to refill water bottles with filtered water. The regular tap tastes and smells gross. Some of the larger bottles water (Fiji, which costs $2.50 in the US at Whole Foods), set us back $10/bottle. It's so hot there, and I wish hydration was more affordable.

we loved how close everything is- the restaurants and activities. Also so much to do for the kids

VERY expensive, the rooms weren’t immaculate and the service isn’t amazing. lots of grumpy workers

A very nice hotel well situated with lots of good facilities and beautifully manicured grounds and extensive gardens. There are a number of nice sophisticated shops in the arcades emanating from the lobby. The hotel has a large selection of swimming pools albeit they got quite busy (to be fair it was Easter weekend). Their water park on site is excellent, great rides and with plenty of sandy beaches and was quite spacious and did not get overcrowded. The hotel is served by a long stretch of very lovely beach and plenty of facilities to buy food and drink. It is a big hotel and the onsite restaurants are virtually impossible to get reservations for. This turned out to be a bonus for our party as we ate out at local restaurants most of the time which were exceptional and we would certainly recommend that. The Bahamian people are very kind and friendly. Our first taxi driver was so nice and helpful, he ended up driving us throughout our stay, was always available when we needed him. He was very helpful with his restaurant recommendations and local knowledge and even reservations when needed.

The casino is situated virtually central to the reception and lobby area and is almost the only thing you see when arriving at the hotel. More or less, wherever you go in the hotel, requires a transit of the casino. It's very lively and noisy with lots of flashing lights etc. Not a show stopper but not our favorite place in the hotel.

This resort complex was thoroughly developed and was designed well.

The expense was a bit higher than I would have liked.

The amenities were lovely

The availability of restaurants for dining

Super pretty! We love it.

Too many kids. Looking for a resort without kids. Adult only!

Closeness to airport. Cleanliness.

Nothing for teens to do in evenings. Cost of food was too high and too many taxes and surcharges

I felt the room configuration was excellent. The triple pocket doors to the freestanding tub was convenient. the room had a good flow.

A lot to do. New. Good location. Close to airport.

Everything was incredibly expensive. The stay itself was very pricey, but food and drinks were incredibly overpriced.

The location of the hotel is brilliant but like most big resorts it needs a lot of improvement. Mostly with the staff. Some are just plain rude and either shouldn’t be there or need retraining in the art of hospitality!

The food is very mediocre to say the least. When I make a booking in a restaurant for 8.30, I expect to be taken to my table and seated at that time. Not half an hour later. The restaurant barely had anything available on the menu and our food didn’t start coming out until nearly 10pm! Just unacceptable level of service in a high end resort.

We enjoyed the property overall. The room and welcome was underwhelming having come from the Cove at Atlantis.

The value of the room. It was pretty standard and I expected more.

Room was nice.

To busy. Expensive.

Accomoda wonderful Beach fabulous

There were many food selections but Beyond overpriced for the quality of food. Italian, Chinese food previously cooked and reheated for service. And again grossly overpriced.

room was clean and got very good response from house keeping

the golf course price was too too high

Casino

The service was too slow , the food was so so and overpriced

Need alternative breakfast menu and location

Room was cleaned late in the day usually when we returned from pool

Very well done

Food quality can be improved

A lot of options as far as eating establishments and places to hang out

We got very sick after eating at Marcus restaurant - unfortunately no extra TP or Kleenex in the room - very uncomfortable situation. Doing not really like the layout or the smell of the room bathroom - it smelled Like an airline bathroom