South Congress Hotel, Austin

Location was great, very nice staff as well.

Add more lights in the room, very dim.

Great staff, big room, very clean. Wonderful amenities, very stylish.

Location location location

Couldn’t allow me an extra 30 mins for checkout. Seriously?? Also, it’s very pricey for what you get overall.

Not much after they made my wife wait 45 minutes at 2 AM to get a room key as no one was at the front desk. Even though I told them she would be checking in at that time.

They made my wife wait 45 minutes at 2 AM to get a room key as no one was at the front desk. Even though I told them she would be checking in at that time. This is a 2 star hotel at best. What a joke!

location

Room too dark, poor lighting, window looking into shower from bedroom had no shade for privacy, noise from wedding really bad

We've come a long way. It was our birthday. We traveled for 3 hours with our dog. During check in they said that there is no water in the hotel. They didn't help or provide a solution. they didn't even care. unprofessional employees.

The staff was absolutely amazing. Anything we needed, was delivered within minutes of request. They sent a text before our arrival, and using the same thread we could ask questions and/or make requests.

The room was good size, and looked quite attractive. That said, the bed was only sort of comfortable, and the rest of the room was exceptionally uncomfortable. Every chair was more uncomfortable than the last, and the couch was like sitting on concrete. the acoustics in the bar were horrible when crowded, as was most of the furniture in that area. Finally, the hotel claimed to have room services, but it was really just order from the restaurant downstairs, and then go down and get it yourself--not acceptable for a hotel with room rates as high as this one.

Location and rooms were clean

The staff. Gave us the room and took then at least 20 minutes to figure out which room we needed to be in and give us keys. Tried to make it up by giving us drink tokens. When to bar and were told had closed half an hour ago although 2 guys in front had just been given their drink. Front desk told us we could instead redeem at cafe inside. Went to cafe and said sorry we don’t participate in the same programs as the hotel. Asked to push back check out by and your, was told I’d be charged a bald rate. Overall the front desk did not seem like they had it together at all. The experience was a bad j always questioned the accuracy of the information given. If the front desk doesn’t know, then who does? !

Great pool and convenient access to rooms.. good pool food options.

Sadly our car was damaged while parked in the valet. They say they will cover the damages but what about stress, time and inconvenience…. The rooms are nice but minimalistic..few plugs for tech.

The property was cute and located within walking distance to several places to shop and eat.

I didn’t like the fact that people would put their towels down at the pool early in the day and then not use the lounges till late afternoon. Since it’s such a small facility, this leaves others without any place to sit. Also, ice machines on each floor would have been great instead of having to ask for ice every time you wanted some.