Twelve Atlantic Station Marriott Hotel, Atlanta

Staff was amazing

Perfect location. So much to do right there. Loved having a kitchen. Plus the rooms are basically small apartments. Great for a family stay. The staff was wonderful.

Perfect, luxurious, amazing staff

The location was perfect! I was able to do some shopping at my favorite stores and eat at some really good restaurants that was only walking distance away

I have nothing bad to say at all my stay was amazing!

Very clean and smelled so nice. Also the location was super convenient, we barely pulled our car from valet.

There was nothing we didn’t like.

Be careful booking with them refunds take up to 12 days ! Book this hotel for my gf bday and paid 182 the minute i got there they asked for more money and additional 75 to give me the key to the room ,no parking at all either risk getting a ticket or pay 25 for overnight parking at Atlantic station the manger was so rude told me to park on the street where they give tickets out frequently and said if you get a ticket just pay it . The money i book I immediately called to see if there was anything else that needed to be done she only told me to bring my id ruined my girlfriend birthday

Check-in was easy and fast, Griselle was very pleasant, Chey at restaurant was very nice, it was a pleasure talking with her. She was very efficient, and the food was good. The area had lots to offer during my stay.

nothing I liked everything

It was close to a lot of things to do within walking distance.

Bad customer service when I informed them of a bad odor.

N/A

They advertised certain amenities that they really didn’t have!

The bed was nice

The hot water didn’t work, the balcony didn’t open, they gave me two rooms instead of an 2 bedroom I didn’t ask for 2 rooms I ask paid for an 2 bedroom the tv in the room didn’t work at cuts off as soon as you cut it on. My family was very upset and we spent over 1500 just for that

Great

Clean

Not far from Atlantic station and highway but that’s about it.

Bad customer service staff. The parking.

Loved the location of the hotel

My husband and I had brunch at Allora and it was delicious and so were the mimosas.

One of the housekeepers didn’t hear my husband say that he was coming to open the door for her and she just walked right in with her key. We definitely didn’t like that at all!

Great location, event space, room, and staff.

I liked nothing.

The staff was terrible. The rooms look nothing like pictured. The general manager hung up on me he’s literally trash. This whole establishment was unprofessional and everyone had a terrible attitude. They’re stealing money. Beds are uncomfortable like you’re sleeping on brick. 0/10 experience. Valet is confused and unprofessional. TERRIBLE! Still waiting on my refund a month later. Booking is terrible too. The whole experience was horrible.

It was a decent location within good distance for shopping and dining

We walked into our room to an immediate smell of marijuana and the tvs on, after looking into the room further it was obvious someone had smoked in there after the room was cleaned (potentially staff?) because there was a shower cap on the smoke alarm and a very pungent smell of weed which we did alert the staff at the check in desk.

It’s close to my client’s offices.

It’s worn out - needs painting, shabby and stained furniture, and not clean.

Location

Breakfast not included with stay

Over priced for what it was

I enjoyed that the place had a full kitchen, we needed to do some cooking and that worked out perfectly.

The day we arrived there was no A/C in the entire building. We decided to leave and requested a refund after it became unbearable.

Great restaurant and bar….polite staff.

Plumbing was loud

Food and location. Bed was very comfortable.

A huge spider in our room and a dirty sock left in the corner of our bedroom that didn't belong to us!

The area was nice.

Bedding had stains.

The location was great

The bed was the absolute worst the sheets had balls all over it low low budget , were they even changed. I did not sleep I was suppose to stay until July 5th but I cut my stay short and left on the 4th of July at 7:28 PM. I was over charged my price was 557.09 tax included and my card was charged $707.09 for what.

Great location , clean room comfy beds .

next to Atlantic Station. family oriented and convenient

room was not the cleanest, smelled like weed upon our entry

staff was friendly,

the room I had stuff in the oven that was burnt when I turn on to use , shower couldn’t blow dry hair , floors dirty in room black needs to be mopped , room I thought I was getting wasn’t like the picture , over all paying that much a night and it’s mediocre is crazy.

the property was awesome

I was overcharged

I love the location how the hotel is in the middle of Atlantic station and how it’s surrendered by target Publix etc

my first room which was the king suite with balcony the microwave wasn’t working and the stove was a little dirty the picture didn’t match what I booked online I booked a king suite with balcony n I was expecting a bar stool chairs with an island it didn’t have that ! so of course I made a complaint because I was paying 929 for my stay at first they were trying to tell me that what I booked was just a picture basically false advertisement! but eventually after complaining they switched my room to the one I booked they call it a corner suite ! so if you want a bar stool with an island etc it’s called corner suite ! (they were going to move me to another room regardless because of the broken microwave just not the one I was expecting) but once placed in my room the lady gave me exactly what I was expecting it was beautiful the view the balcony the kitchen etc it was worth what I was paying I stayed two nights and it was wonderful they automatically have room service come n clean change sheets etc

The staff was amazing !!! Shay really took good care of us!!!!

Loved the kitchenette, size of bed & tv's. The balcony & bathtub is HUGE! My favorite part

There was no way to hang anything. We came here for us to get ready for our wedding. There was no wear to hang the dress to keep if odd the ground. Room is smaller than described.

very quiet and elegant

How nice and spacious the room was.

Having to leave the room to let my friends up to my floor everytime.

Had a flat tire on the express way so I ran late and the fact she told me @6 my booking was canceled how was it cancel with my credit on hold and I rsvp this room

I loved everything its very convenient

The water doesn’t stay hot long.

nothing

the staff was rude, half the lights in the room didn’t work, spiders everywhere and dirty bed sheets …did I mention RUDE STAFF

location

Over priced, hotel needs makeover..most appliances did not work

Giselle and the other lady at the front desk was soooo helpful

old furniture and broken cabinets. water pressure was weak and water wasn’t hot.

The staff at check in and in the restaurant were incredible.

The room was not clean...sticky stuff on walls and in corners. Inside of kitchen cabinets were visibly dirty. Only 2 forks in the Silverware drawer. I needed to wash before using. Rubber band on the bathroom floor from previous guests. Did not expect the wear and tear in the room, especially at this price point.

the rooms

NO Breakfast provided

Location

For $540 per night, I would expect the room to be immaculate - the couch cushions had stains, cabinet doors had damage, the bowl of the toilet also had damage. There were no amenities such as drinks in the fridge or snacks in the kitchen area, just coffee/tea.

it was clean but sparse

I didn’t like that the front desk made a big deal about upgrading our room and then they gave us the exact room we booked.This room was okay for four hundred dollars, it was very sparse. no water, plastic cups, etc.

The view, once I had one.

I stayed for my birthday which happens to be a couple of days after NYE… I feel as though on the most expensive night, I was placed in a room that I didn’t want to be in and found out the next day that my room could have been changed. I didn’t appreciate the fact that I was charged NYE prices on a room that I didn’t even like or want. I expressed over and over again that I’d be staying to celebrate my birthday. it seemed to not matter. I will never stay here again.