Thompson, Seattle

Location

Small room, wall mount ac, ice machine with ice bags, small lobby, value for the money

Comfortable bed

Front desk staff, morning staff said he was going to charge me for no show, I told him what am I, for some reason Expedia and book.com made two reservations night shift employee named Kiana said she would take care of that. And that she would charge me for only one room. But in the morning I was charged for a no show again, not too happy to go to vacation and had to discuss double charges with miorning staff horrible . I would appreciate if you can take care of this please.

Loved the location of the hotel. Great walking distance to a lot of the cities attractions.

I thought it was VERY expensive for the rooms. I thought the rooms would have been much nicer. They were outdated, the TV was terrible and the sound awful. The lighting in the rooms was bad. The bed corners had bumpers on them since they are sharp edges and the corners kept falling off, they were gross and were put on poorly.

Good location. Right by Pikes Place Market

Small room. Poor lighting. Lots of street noise - for some reason people like to rev their engines late at night so not much sleep.

Location

Small rooms and felt dirty

Excellent location, beautifully curated with modern decor. The staff was very friendly and accommodating. View from the upper level and rooftop was unbeatable.

The room was clean. They brought decaf coffee after I called because there wasn't any. Convenience of location. Staff was kind. Big window.

We were under the impression we'd have a view of the city but all we had was views of people's apartments. In room dining service options were incredibly limited. Cost was steep for such simple amenities.

Amazing location right near Pike’s market. Clean hotel and awesome front desk.

Some of the outlets weren’t working in the room.

If you’re a tourist in Seattle, the location to transit and tourist attracts could not have been better.

I used to live in downtown Seattle for 7 years and moved away but I go back to visit and stayed here.

Rip off and flakey customer service/admin team. The room sucked too.

My city view looked into an ugly office building and dirty street. There was no view. Housekeeping slams doors from 9AM to 11AM to check every room. You won’t be able to sleep in due to the incessant door slamming. The walls are thin and I got woken up by the water pipes. It sounded like white noise static machine being turned on in the middle of the night. House keeping also did a shit job cleaning my room. They left rags and scattered towels just randomly in my bathroom. They didn’t bother giving me new mugs and didn’t give me new toiletries.

Please do not book on booking.com for this hotel. It was a nightmare to deal with when something went wrong.

I accidentally booked the wrong dates and contacted the hotel on booking to cancel or change the date. No one responded. I got the phone number to their “online reservation” team which is like 1 person and it took 5 calls and like 3 emails to rebook the dates. Then they double charged me upon check in as if I hadn’t paid which took another 45 min to correct.

Just next to the hotel looked like some kind of low income housing. There are hoodlums and bent over druggies just loitering there at night. It does not feel safe to walk by even next to the hotel.

The Nest Rooftop bar is immensely overpriced for what it is, 3 drinks for $80!! The cocktails taste good but are batch made and full of ice. Guests do not get priority access or discounts at this bar. Lots of none hotel guests go to this bar, too, and it’s crowded. If you want good cocktails bars, Rob Roy and Deep Dive are in the area. You are paying for the roof top but it’s only good during summer months. They didn’t even have heating lamps for outside for fall. Inside was nice but overflow outside seating looked like basic metal picnic tables with no decor.

The room itself is small and feels dingy. The bedding was the worst I’ve ever had at an Hyatt brand hotel.

Good

The airconditioning/ heating was horrendous.

It was in the perfect location to see the main attractions. The rooftop restaurant was so beautiful and one of the highlights of this trip. The other restaurant was lovely and delicious as well. However, the tipping was deceiving. The tip was already included in the bill and not knowing this, I tipped additionally. It was very off putting.

The homeless and seeing people use drugs on the street in broad daylight. I didn’t realize it was like this downtown, I felt unsafe and anxious. It was very disappointing.

The rooms were beautiful but the pillows were really awful.

Its location is close proximity to Central Park with beautiful views of it from the high floors studio room. Area is good and safe as well and very close to lots of good broadway shows

The breakfast can be better but they still had a fairly good hot and cold buffet spread but no live counters

Rooftop bar.

Nothing really.

Lots of excellent points including staff, location, rooftop, and gym facilities

Not well sound proofed in rooms against city or hallway noise

The location was absolutely fantastic, offering breathtaking views of the enchanting sunset and the vibrant neon signs of Pike Place Market from my 12th-floor room. The attentive staff went above and beyond by promptly providing amenities such as a toothbrush, toothpaste, and comb, saving me from the inconvenience of forgetting them. The housekeeping service was exceptional, ensuring that every corner of the room was immaculate. The thoughtful gesture of offering water, tea, and coffee in the lobby, along with the complimentary two bottles of water upon check-in, allowed me to stay hydrated and refreshed throughout my stay. The cherry on top was the delightful surprise of receiving a complimentary champagne during check-in, making me feel truly valued and indulged with the outstanding service provided.

The mini bar is excessively stocked with items, giving off a overly commercial vibe and a cluttered feel with things piled up on top of the fridge, as if saying 'just try hanging one thing'. With nearby markets, Target, and Hmart available, it raises doubts whether guests would actually opt for the mini bar. It was a bit disappointing to see a nice electric kettle tucked away in the wardrobe, considering the abundance of items in the mini bar. Despite boasting a prime location, top-notch facilities, and cozy bedding, the strategy of maximizing profits from the mini bar seemed to have its downsides.

location; liked i could get a few bucks each night when electing to forego room cleaning

restaurant and bar expensive;

Perfect location and great customer service!

Everything was perfect!

View, location

Room was 78 degrees with A/C broken and no windows to open. We called for assistance and they sent engineering up with a portable swamp cooler to plug in, which was very loud and took about 7 hours to bring the temperature down. The sink would not drain, pillows were tiny and very lumpy, shampoo and body wash bottles in shower would not pump, TV casting/screen mirroring not functional, half of movie channels had no signal and did not work. Honestly, the room I had earlier in the week for work at The Hampton Inn had greater comfort and functionality. For the price you pay to stay here ($600 with taxes and fees) this was not a good value at all. Upon checkout, staff did not bother to ask if we had a good stay. You can go to the rooftop bar as a guest, so that's not a good reason to book this property. I
would not stay here again.

Joe at the front desk did a great job checking us in. The valet guys made sure our car was available very early for our early flight.

The room was nice and clean. The restaurant was fabulous. We ate breakfast there both days. Check-in and checkout was fast and easy. Loved the champagne and cookie at Check-in. Nice touch.

I know all of the Seattle hotels do it, but jacking up the prices so much during Blue Jays weekend isn’t great. A very minor thing was having to ask for more robes and towels. There weren’t enough for a 4 person room.