Pelican Bay Hotel Freeport, Bahamas

Only the pool, the staff in front desk were rude the over charged me $500, I’ve never gotten my incidentals back that I’ve never used there before

The door had holes, the ac turned off, the chair was musty and old, the room was outdated , tvs were out dated, the staff was rude, the bathroom shower heads had mold , the sink had soap scum.

Staff was friendly and helpful the view from our room was great and location was great and the bars were nice

Amazing staff! Great view 🥰. Room was very clean I also love that there is plenty of bars/restaurants within walking distance. You must also go to Get Wet watersports !!!! Omg i can’t remember the name but right next to hotel is a great breakfast spot ( ask for bacon crispy tho lol) !!! I had a blast !!!!

Needed to switch rooms due to the A/C didn’t respect I was on my bday trip lol .

Rooms with views, convenient to the Market, pools, excellent meals, beach shuttle

The room was a very good size but relatively basic. It had a nice balcony and the bathroom was fine. The hotel is in a very good location with great pool facilities and a breakfast option (not great if you are vegetarian) but pretty acceptable.

A couple of times our towels were removed when the room was cleaned and not replaced so we had to ask for more. Overall the staff are not particularly friendly but the speed of communication etc is fine.

The place is beautiful, like a garden. The room facility is a little simple. But room is spacious.

Room facilities is a little simple, which could be upgraded.

The property is in a good location, next to a beach, market and scooter/car rental.

For the price the hotel is charging I expected a more modern, first rate hotel. # I liked the hotel's proximity to the market and scooter/car rental. # The hotel staff is okay-good, some interactions were good. # The hotel room was okay. Expected a more modern kind of room with a microwave, again for the price they are charging. The bathroom shower head was a bit faulty (partially blocked). # Laundry - only 2 washers and 2 dryers for a facility this expensive. The dryer doesn't have time display so you have to kinda guess and show up early to ensure other people don't put your clothes out. The laundry room also didn't feel clean. # The breakfast was a big disappointment. It closes at 9:30 and we reached at 8:30. Almost all the main food was out - scrambled eggs, pancakes, fruit slices. We had to wait almost 30 minutes for refills and then there were so many people competing. They charge $20 per person so I don't expect this to be an issue. It is also a short walk from the the main property so consider that before deciding to go there especially if it's raining. We didn't go there the next day and ate at Wendy's which is a short distance from there, much better pancakes. # For a waterside room, much of the view was blocked by huge palm trees. It was also next to hammocks which was an issue because of some noisy kids (I understand kids want to have fun but the hammocks could be away from the rooms). # The wifi in our room was a bit spotty. It worked better in the balcony than inside the room.

I did not have breakfast as a part of my booking. My room location was excellent.

Everything was great.

Not worth $20

Restaurant on site

I loved that they had a full service restaurant right on the property. I really loved Sabor and my family did to. The pool was clean even though we did not get to use it and the staff was incredible! They accommodated us even when our room got flooded out. Very efficient and effective staff that was very welcoming. Oh and the buffet breakfast on the property was delicious!

Nothing, everything was great!

The location was great on a kind of small peninsula. The rooms were big and airy with a small patio with chairs and table ours was overlooking one of the 3 pools and the inlet. There’s a water taxi that goes to Taino beach on a regular schedule. There’s several restaurants within the compound.

Nothing

Bathroom

Everyone was very helpful I was very happy with it

It was excellent

Beautiful resort

N/a

The bed was soft and comfortable. The location was near restaurants and the breakfast was awesome the staff was nice and helpful, especially at breakfast.

There wasn't any microwave in the ground floor room but in the laundry area. The price we were given for one (1) night was $202.02. We end up paying $323.02 which is $121.00 over the price given by booking.com. This should have been stated before we booked.

clean and spacious room, friendly staff, quiet pool

I love everything about the property the staff always so nice and helpful,it’s always clean and fresh it’s just nice all the time.

Nothing all all everything was at my expectations!

Everyone of the staff was very friendly. The breakfast is great in a nice location. We loved the hotel because of its diversity. The water Taxi to the beach is cool.

It would have been nice to have more shuttle possibilities to activities.

Loved the hotel staff was friendly and the young lady who checked us in was wonderful love her! 😍

I had to leave , lol

The room view was wonderfull from the person who checked me in to the person who served food wonderfull

Everything

No 24 hr bar

Location, friendly staff, up keep of the property

Nothing in particular

Everything was good, the overall ambiance was very pleasant and comfortable due to the villa vibe, my husband and I will 100% visit again.

The entire staff was extremely nice and respectful. Everyone from the people cleaning rooms, and pools to the front desk were friendly and smiling. The room itself was clean, cold, and up to date. Not a lot of thrills, but we weren't expecting them in the room. The beds were clean and comfy. Softer than what I am used too, but I slept wonderfully each night. We took the Ferry twice over to Taino Beach which is a wonderful beach. Its off-season so we got stuck over there while the ferry wasn't running during a thunderstorm, but we nearly had the beach to ourselves. Less than 20 or so people for both of our afternoons at the beach. Very awesome and it was like a ghost town overall. We had a good Friday night in Port Lucaya partying and was quiet most of the trip. Perfect balance.

We wanted to save some money by not doing an all-inclusive. This was a wash because its a short walk to Port Lucaya where you'll pay top-dollar for every meal. $14 BLT sandwiches for instance. We were lucky to not spend $50 for each meal not including drinks. The hotel also gives you a litre of water when you get there. You can buy water bottles but expect to spend $2-3 per bottle (and more). I ended up buying a case from the liquor store by Wendy's and walking it back. A 40 case for about $22 bucks. In 3 days we drank almost the entire case plus what we drank while out and about. While the staff was extremely nice, you need to ask them if you need anything. No brochures or things in the room for what to do besides Port Lucaya. If I had to do it over, I would have booked online for anything. Prices online were significantly cheaper than what the front staff had at the front desk and what they had at the front desk seemed to be outdated. If I was to stay here again, I'd definitely be renting transportation. We had 3 people so we didn't want to rent two scooters at $58 each per day and I would have spent more time booking things to do online than waiting until we were at the resort.

Loved EVERYTHING ❤️❤️❤️❤️❤️❤️

There was not one thing I didn't like

Beautiful location with very friendly and helpful personnel. Rooms are very spacious, clean and well maintained. Any requests or remarks are dealt with properly.

Breakfast is not what is expected for such a nice hotel. No pastries, very limited cold cuts and even the fruit drinks taste very artificial.

Receptionist was v helpful

Everything is good

Place

GREAT

EVERYTHING

The staff was amazing and always willing to help. The location is great it's right beside the marina and marketplace.

A false alarm went off in the middle of the night, but that could've happened anywhere. I didn't realize until after I made the reservation that there was no direct beach access. This wasn't an issue because there is a free ferry that takes you to Taino Beach.

Love the pool side. Clean

Ice machine was broken on 2nd floor.

Room location

I did not have the breakfast. I loved the location of my room. Watching the sunrise and set was lovely. The people was very friendly and professional.

I didn’t like the noise the ac made when it turned on and off but I got use to it.

I like the on property restaurants

the location , pools ,

our first room smelt of really bad damp and the fan didn’t work they fixed it but it made a loud noise so we had to change room the second room was better

Great location. Staff were friendly

Hot water availability for showers needs to be improved

very helpful staff, nice modern hotel, comfortable rooms and several pool options and restaurants on site with free ferry ride to beach available

nothing

excellent services, team and location

The staff was very friendly, I had an issue with getting the air condition on and front desk sent someone up within 5 minutes to correct the issue with was great. I liked how the property is centrally located with lots of restaurants and activities to keep you busy. Would stay again.

I was disappointed because upon booking the room I had requested a king size bed, which I did not receive, so I called down to the front desk and was told there weren't any more rooms available with the king bed, therefore making my sleep a bit uncomfortable and I didn't get much sleep. The room could've been a bit cleaner, I stayed at the property recently for the year and the room I had then was much better than the one I had on this visit.

The s sign of the room

Nothing

My stay was comfortable room was nice.......

1. After a long day checkin time was 3pm but was not able to get a room until about 5pm, 2 hours later. 2. My reservation of 2 nights and cost through booking.com was not honored. At checkin I did not realize the hotel had only booked me in the room for 1 night and was charged at their nightly rates. I went out the following day came back and was locked out of the room. Went to the front desk to have the swipe reprogrammed that's when I found out that they had already checked me out the room, I explained to her that I booked through booking.com for 2 nights she confirmed that I did however I later found out that I was charged another nights stay at their higher cost. 3. I choose booking.com to book my reservation because of their reasonable rates for nice hotels. With that being said if this hotel won't honor reservation made through booking.com I won't stay there again.

The hotel overall is very good.

Breakfast was poor of variety, on my last visit there was fruits and creamer for the coffee. unfortunately, this was a very poor continental breakfast.

Clean, comfortable good location.

Lack of room service daily

Overall the central location, but a car is a must to see the beauty of the island. The room was clean, quiet, and very comfortable. We will happily return.

On the first morning (a Saturday) we went to breakfast rather late. The selection and lack of interest from the personell motivated us right out of the room, never to return. Instead we sought out interesting restaurants and cafes offsite.

The room is very nice

The fact that there wasn't any microwave in the room. That is the only thing missing.

The location was good, the installations very nice, lovely pools, rooms are spacious

The staff at the reception wasn’t very friendly and not helpful Breakfast was not included in the price

reception, bar, rooms, AC

no knife and forks

This was my second stay at the hotel. Last year it was very quiet due to COVID pandemic. This year there were certainly more guests. Hotel is at a great location, although I did not use the regular water taxi's to the popular beaches myself. Grounds, rooms and open spaces all very well maintained. Staff is very friendly and always ready to assist.

Breakfast isn't very elaborate. One dish of fresh fruits, some bread options for toasting and your selection of egss, bacon and sausages. However no cold cuts, no croissants or other pastries. This is an area where I think the hotel could further improve in.

I arrived to the breakfast at 9:30 and it was cold as well as the coffee

Warmer breakfast and comfy pillows

The room was best for me.