Downtown Proper Hotel, Los Angeles

Excellent stay!

Amazing staff. Manager Bruno and Vanessa were extremely efficient and thoughtful. I will recommend this hotel to all my friends and colleagues!

Staffs are friendly and were able to respond inquires quickly

Amenities are not impressed and need maintenance. Easy transportation in downtown but not really necessary to stay here just for the hotel

From the arrival, to the warm welcome, the amazing rooftop views, the super friendly staff and the room - this was just perfect and worth our money.

Everything was great

The atmosphere.

Nothing at all.

First stay, very bad experience! It's very, very noisy and badly soundproofed. Children and adults can't sleep at all and can hear all the sounds in the road, especially the sounds of cars! This is the noisiest hotel I have ever stayed in!

Sound insulation

Excellent customer service, clean nice rooms!

The staff was unbelievably nice and attentive. Valet was out front and we walked right into the hotel and checked in, this took a couple of minutes. The ambiance of the entire hotel is sooo nice. The room was spacious and the bathroom was huge! We loved that we could open the windows and had access to such amenities. The tech the TV included was impressive. We could order room service from the tv and see the bill there as well. The minibar was really well stocked (all drinks you can thinks of, snacks, GOOD coffee) and the complimentary waters were appreciated and so needed. We really loved the loveseat, dining area! It was the perfect spot to spend some of the evening/morning snacking and being together. Best part is that it was our anniversary and the staff left us sweets and wine to celebrate when we arrived. We felt so special and cared for. ❤️

The southwestern boho chic decor and style were amazing. The rooftop restaurant and pool were so cool. The attention to detail in the rooms like the bathrooms and toiletries, the cleanliness and staff friendliness were perfection.

Our stay at Downtown Los Angeles Proper Hotel was nothing short of extraordinary. From the moment I stepped through the entrance, everything was absolutely impeccable. The warm and friendly welcome set the tone for a truly unforgettable experience. The design of the hotel is breathtaking, every detail thoughtfully curated to create a unique and luxurious ambiance. I couldn’t stop raving about the incredible staff, whose professionalism and genuine kindness made my stay all the more enjoyable. The food and cocktails were exceptional, offering a perfect blend of creativity and flavor that exceeded all expectations. The team at this hotel is truly outstanding, ensuring every moment felt special. This is, without a doubt, the best hotel I have ever been to. I cannot wait to return and relive this incredible experience. Highly recommended!

Honestly, there was nothing I didn't like—everything was perfect from start to finish!

The best bed I’ve ever slept in!

Amazing DTLA location. Very stylish hotel. Great rooftop bar and restaurant. Dip in a rooftop pool is a must. Helpful and attentive staff.

We've stayed at a few DTLA hotels and this has to be our fave. If you're a design fan, the Proper is for you. The Kelly Wearstler interiors are divine - the entrance is magical and the rooftop bar is dreamy with lots of greenery and stunning views over Downtown. We loved our high-floor room. Beautiful decor, bathroom and bed - wish I could have taken the pillows home with me. Excellent service from the front desk and valet team. Had a super fun night at the rooftop bar with friends, really didn't want to leave.

Nothing

Great staff, great drinks , great accommodation. We’ll be staying here again

Incredible. Great place, great service

Beautiful design, thoughtful staff. Great vibe. I received a beautiful bottle of wine and fruit and a handwritten note which was so lovely and unexpected

The property was amazing it’s more the neighbourhood can get a bit rough with homeless etc nearby - not the hotels fault just something to consider

Our most memorable part of our stay at the Downtown Proper was the service and hospitality. They exceeded our expectations. The staff were all very friendly, professional and hospitable. In addition, it was the little details that really mattered. All the bathrooms were equipped with Aesop products, there were complimentary fresh green and red juices in the fitness area and eucalyptus cooling towels, and the decor on the main level really embodied the 'so cal' modern vibe. Rooms were on the smaller side, but very comfortable. Bathrooms were equipped with Aesop products, lighting was warm and indirect, the bed was comfortable and it was nice to be able to open the window for some fresh LA air. The black out blinds were also really useful. Location was fantastic to use as a base to explore downtown LA. Minutes to the central food market, surrounded by Art Deco architecture and a quick drive to the Arts district.

The first room we were assigned had the bed pushed up right against the wall. The hotel was very responsive in finding us an alternate room.

Foods are delicious. The staff are very friendly.

The room is too small. There is no coffee machine.

Decoration

The bed it’s not comfortable. Breakfast / lunch super expensive and not good.

The staff was exceptional!! So polite, friendly & helpful!

staff was amazing - beautiful decor

room was very small - not a great view

Loved the decor and style. Comfortable and clean. Awesome staff.

Nothing.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

rooftop bar

small rooms / so so service

bed is very comfortable, room is cozy, soap and shampoo are Aesop

nothing

Breakfast tasty. Location far from all attractions in LA

The adress in downtown. Lots of homelesses in the street down

Decor, rooftop bar, cleanliness and helpful staff made our stay so enjoyable.

Room size was quite tight.

everything was perfect from the staff to to the room.

Manny in reception, the valet, and the whole staff in the hotel were phenomenal. Great service and beautiful hotel.

My only inconvenience has not to do with the hotel, but the waitress we got at cara cara.

Blinds didn't cover whole window so the light came in which is very challenging when you are jetlagged Also windows not very sound proof could hear people talking on the street Room service not very good at all and very expensive for what it was and the whole process of ordering was difficult