New Otani Kaimana Beach Hotel Honolulu, Hawaii

Excellent location, great staff, great housekeeping and valet, beach chair, and towel availability. Our Park Wing room was larger than the City View, and it was perfect for the 2 of us. Our room had lots of space for clothing and toiletries. There is a small convenience store at the entrance to the parking lot which has coffee, drinks, shirts, hats, gifts, and just about everything you could need, with a friendly, helpful staff. The Barefoot Beach Cafe is a short walk away and has delicious food and Pineapple Whips. The hotel is about a 10-15-minute walk to Waikiki if you want to avoid the parking hassles there.

Restaurant pricey. The website was a little confusing. We thought the $25/day fee for beach towels, chairs, and some activities was included in our room price. It's added separately each day. The beach was closed during our stay due to a monk seal having a pup there, so we didn't get to enjoy the convenience of the beach right at the hotel...which is why we chose the Kiamana.

I stay at this hotel almost every year. I adore it here because it's peaceful and the beach is superb—this is precisely why I keep returning! However, it's disappointing when the beach is closed, even for a legitimate reason. I feel that the hotel should offer something nice to guests as compensation for the beach's unavailability, like a fruit basket and champagne, or a discount on their stay. Given that seals choose this beach annually for birthing, it seems reasonable to expect the hotel to have a contingency plan. It appears the management is indifferent to guests' feelings. Additionally, the hotel has lost some of its unique charm. There used to be live music in the evenings and breakfasts bustling with tourists. I appreciate the cleanliness of the rooms; they have always been well-kept.

Super super friendly staff! The bathroom in the room is small but clean, love the shower head! Bed is comfy as well.

Saw one red spot on our bed sheet one day.

Close to Waikiki and on the beach.

Old amenities. Hotel in need of a refurbishment considering the cost. Not the hotel’s fault but the beautiful beachfront was closed off to protect a monk seal. Very sweet but I’d have thought it possible to give the seal half the beach and not the entire frontage.

Location and customer service. Right on the beach, provided chairs and towels.

Did not have a pool

The location is what I went for. It’s right on a very quiet beach, very family friendly, with a mix of some tourists. It’s adjacent to Waikiki which is just a short walk away. But so are areas where local people live. And it’s right across Kapiolani Park. So it’s quiet and green. I like that ambience. It’s not fancy.

They could upgrade the rooms a bit and add a few amenities, because the hotel itself is older and the rooms are small by today’s standards. And the staff seemed young and “in training”. They were polite and cordial with a professional demeanor. However they weren’t warm and welcoming and I would have preferred a more “friendly” demeanor. More informative rather than just answering whatever question you would ask.

My young man at the front desk check-in was fantastic,very generous w his time, and very welcoming. I loved my room with the park view. Cool,convenient, and so much aloha. Drinks at the bar were phenominal.

the location

Fabulous beach with some snorkeling and a life guard and chairs and towels from the hotel. View from the room was wonderful and Bien, our housekeeper took such good care of us

restaurant ok but very pricy and service below average

Right on beach with good swimming and snorkeling and a lifeguard. Beautiful views. We had Bien, an extra special housekeeper

The plastic bed protector in the mattress made it hot sleeping

Location excellent, food good and staff very pleasant

Bar closed at 9pm and little rushed after 9pm to finish dinner

friendly staff, clean rooms. The lobby resturant and bar has amazing food. The beach location is equally amazing

The location and the sunsets. Eazy walk to the downtown area. Nice park next door. easy to valet your car as well. A small convienience store on property

The staff was super cordial, efficient, responsive, and friendly. They keep the mood upbeat.

The location of the room 823 had very limited view of Diamondhead and the beach and no view of the city. If I had my druthers, I'd have picked a room on the other side of the building.

Location

Great stay in a perfect location for exploring. Room was comfortable with a view of the sea.

Location was great! My room had some strange noise but they changed rooms for me when I told them.

Overall it was very good. Just the noise was a bit annoying

Location

A bit anonymous

Location was excellent, the room was great, just a little noisy off the street....but beautiful view. loved the bikes, the beach, the staff, the decor, the beach towels/chair availability.

Nothing because it was all good.

The lobby of the hotel is nice. The hotel restaurant opens up right to the beach.

The rooms were small.

great service by Dustin at front desk, convenient bar downstairs, and Hau Terrace Restaurant on property, also a hair salon, general store, surf shop, and coffee shop all on main hotel level, location overlooking ocean and park excellent!! Convenient to walkj to Waikiki.

No elevator to third floor in the park wing.

We love the location. We loved the beach access. We loved the local management and ownership of the hotel. We loved the restaurant.

Everything was wonderful

Location, beach , quieter than other areas

What a nice hotel. It was very quiet, but also close enough to walk to many locations.

Great location, friendly staff.

Room was quite small even as a solo traveler, and the carpet seemed wet and dirty. Hau Tree is ridiculously expensive for what you get.

The bay and beach are really good and the view from our 8th floor room was great.

The mattress was way too soft and hurt our backs and pointed it out to management but no solution was offered. The balcony only had one chair which they corrected. The balcony could use cleaning.