Hotel Hilton Molino Stucky, Venice

Staff in Rooftop bar were superb, especially Kimberley.

clean, rooftop

transfer 30€ to San Marco every day charged WIFi is not free of charge breakfast with waiting line to be seated

Lovely hotel modern deco in rooms & throughout the hotel. hotel was big however good base for visiting the main attractions. Shuttle service reliable & only a short 15 mins to reach the square.

Nothing

Pool. Air conditioning. Space.

Quite Hiltony.

Lovely building and pool

More difficult to get to main part of Venice than I anticipated

Amazing rooftop pool Amazing room Helpful friendly staff

Booking slots for the pool - but we got one fine

Stunning building with great views, clean with a great smell throughout the building.

The executive lounge was ok if you wanted a drink but very basic otherwise. Very little to eat. Had much better experiences in other Hilton lounges.!

Location is great just across from the hustle and bustle . Very helpful staff and nice room .

Gosh the chocolate foundation with an abundance of sweets /candy on offer for breakfast ! Even a Chupa chupa stand. Parents stand no chance . Half the kids were high in E numbers before 10am .:/ The pool was rowdy on some days lots of tipsy people drinking in the pool . Don’t think it should be allowed when families are allowed in the pool. Water shuttle service was great would be good if the Zattere stop would be good during the day as it would assist in exploring the city during the day.

The location is peaceful and a bit away from the hustle and bustle of Venice proper. The rooms are clean, modern and there are a lot of plugs, both normal AC and USB. The TV has a great amount of channels, there are probably over 20 sports channels alone. The breakfast is simply astounding, a really great selection of anything you might want. Staff is helpful and the service is prompt. The Skyline bar has excellent and innovative drinks. The hotel-provided shuttleboat system is extremely usable and a real lifesaver. The water pressure in the showers is great, not always a given thing in Venice. Toiletries and washing liquids are top notch.

The internet is not very accessible. There is very poor reception for your own net connection, and the hotel wifi requires a registration to a Hilton system or a payment of around 13€ day. The faster connection is more expensive. There was some problems with the elevators: our floor had an elevator panel just randomly detach from the wall, which i pointed out to the staff. This same elevator also had a "repair" light flashing with an audible beep going on for the duration of our stay of 4 days which made us feel a bit uncertain of its condition. I have a massive fear of being stuck in elevators...

Clean friendly staff great food

The spa facilities were not included so you had to pay separately for use of sauna /jacuzzi

Nice place and well oiled machine

It’s a big hotel so it is not so intimate and personal.

Beautiful building with helpful staff. Location is perfect, being far enough away from the busy centre but still only a quick boat trip away. The view from the rooftop is great. Breakfast has a near-endless selection.

All facilities (spa, restaurants, bars, minibar) are relatively expensive, on top of the already high room rate. Pool access is limited to two hours per day, but understandable given the size of pool compared to number of guests.

We got scammed from the Airport to get to the hotel, the taxi took 150 Euro from us and they he called a water taxi who took 70 Euro as we arrived at night

Breakfast fantastic which at £25 pp per day it should be. Good size room.

No view from room. Shuttle service unreliable. Swimming pool overcrowded.

We had a fantastic stay and couldn't fault the hotel except they kept trying to take money out of the account that we used to book the hotel. When this was questioned they never really gave us an answer. This could of been a huge issue if all our money had been taken out as we would of been left with no spending money but luckily transferd our spending money to a seperate account. They added on extra charges we hadn't used so made sure they were removed. So highly suggest you ask for a invoice before paying any remaining bills.This was the only thing that let our stay down which was a real shame because the hotel and facilities alone were outstanding.

The Hilton Molino Stucky is set inside a very beautiful building and the history of the old mill is very interesting. The staff are friendly and the facilities are good. The rooftop is particularly stunning and has excellent views.

The hotel is very large and we were not really provided with any directions. Complimentary water in the room was sparse and not replenished. The room could hav even cleaner and the attention to detail with housekeeping was lacking.

Restaurant is the best, the staff is friendly. But the front desk may need more training. Facilities are nice but we can't enjoy it since it's fully booked. Location is great but transport is a problem.

the location and value was excellent. The breakfast was amazing a great way to start the day.

if your looking to be in the heart of venice this is not the hotel but if you want to be just outside it is wonderful.

The hotel was clean and had all we needed as a family. The food was nice, a little pricey but expected given where you are. The shuttle was useful and beds were super comfy.

The staff were what we felt let our experience down. Especially the pool staff, service is painfully slow and you are left standing around for such a long time being ignored. It felt like maybe the staff aren’t haven’t been at the hotel that long and there is no genuine care from them to make your stay feel important. Possibly because the hotel is so big I’m not sure but don’t expect to be treated warm heartedly.

breakfast

Location and rooftop view are amazing. Giudecca is farther from the tourist crowds, but close to everything, and great views of the city center from the nearby embankment. The rooftop views from the bar and pool are amazing.

random extra charges for small things are extremely annoying: 1) they want to charge you 15-20 euros a day for room WiFi depending on the connection speed (what? are we in 20th century? or are you that cheap?). 2) The boat shuttle is another 15 a day (although you just get a public transport ticket for cheaper that works everywhere and the boat stop is 5 min walk from the hotel). Just make the room price 20 euros a day more and include this, ffs. 3) The pool is great and the view is amazing, but it's small and you have to book your slot in the morning, physically coming down to the reception; there're not enough slots, not even close and it works 10am-8pm. I'd love to go before it's crazy hot, so maybe adding another slot would be helpful?

Beautiful roof top views and pool area

Room facing a wall not good value for money

the nice smell of the hotel entrance, the architecture of the building, the quality of the inside of the hotel, very clean, and how nice the room was. Rooftop pool and bar especially was excellent and the views were great. Location was excellent. Staff were all very professional and pleasant. The food in the rialto bar was good

The food quality of the traditional venetian restaurant was disappointing, our pasta dish was very bad with little flavour. The water front view was good though. Reception need to advise that we need to show a confirmation of the city tax as we got stopped by the police in centre of venice asking if we had paid the city tourist tax

Gorgeous hotel, huge, spacious room. The beds were incredibly comfortable. A quiet location away from the main St. Marks Square. Lovely view of the water and skyline. The rooftop pool and bar view cannot be beat. Loved watching the sunset from above the city. The service was top tier as was the breakfast buffet.

The navigation from the hotel to the city wasn't the easiest to understand. Wish the shuttle went to Zattere in the mornings too.

Decoration, Location, Atmosphere

Food prices, value of money, room view

I like its location and the restaurants nearby

There are not enough hooks in the bathroom to hang towels. Drain of the shower is not efficient. Water does not go down quick enough. The door’s bolt is broken The laundry line in the bathroom is broken.

Beautiful property and accommodations. Rooftop pool was delightful.

The restaurant staff and food.

Wonderful decor with intricate detail

Not walkable to center of tourism

Brilliant views

Wasn’t specified on booking.com the pool wouldn’t be open, or the direction of the room

Location is little bit far from the city center

Eggs / food was cold

It was a lovely stay. The hotel is beautiful and historic!

Just perfect

Nothing.

Absolutely beautiful. In stunning location.

No Netflix

Breakfast was good

Concierge lady was impatient and unfriendly

Club Room let the hotel down - it was poor and cheap. The food at the restaurant (Venician) was poor - 3/10

Location is not in center, but there view next the hotel it self is beautiful

No food available after 11 pm, our flight was late, we reached the hotel and we didn’t get anything to eat

The staff were very courteous and the shuttle service by the hotel was a plus. There isn’t much to do on the island of molino and there are no shops near the hotel. The room was very small and in my view not very clean for Hilton standard. We met a straw on the floor in our room and it looked like the room hadn’t been hoovered.

A better sized and cleaner room

Breakfast Buffet.

TV remote missing a battery. Shuttle to main island should have been free.

Room was small but quiet. Very gentle staff.

Look like to be in America. Incredible space without heritage. Quality is not enough for a 5 star hotel. Looks like a 3/4 star. Before our arrival i wrote an email to the hotel that never reply.

Lovely

Expensive

I liked the whole look of the hotel and the boat that could be used for 15 euros each for person. The room was lovely and spacious. Just a lovely place to stay. The bedding was lovely could you please tell me where it is from?

The building works on going at the time.

The family room/ suite was well furnished, a very good size

After a while the location becomes a bit of a pain, being off the main island you have to get a boat across. The hilton shuttle is free but it’s like catching a bus, to take a water taxi is 60 euro one way which takes 5 minutes.

Location Historical building well restored Quite neighbourhood Polite and friendly staff

Mosquitos

The place is beautiful and perfectly located to our msc cruise port. Staff is friendly and breakfast was awesome. Pity we only had 1 night stay

Concierge staff making a mistake with our water taxi booking and taking no responsibility for that and we ended up paying extra money for the delay.

Everything was perfect, thank you for your special attention to us !

Nothing

Staff were friendly and helpful. The beds and pillows were super comfortable. Hotel shuttle is $15 euro per person per stay. It's a convenient way to get around Venice which we appreciated. Otherwise the hotel is situated 5 mins walk from public Vaporetto. The amenities were great, there's house keeping daily. I love how the rooms were heated during winter/spring and hotel staff helped with my luggage on arrival.

I stayed at many hotels but I have never been woken up by housekeeping until now. It might just be hotel policy, but on the two days of my stay, they knocked on my hotel door multiple times. One day at 10am and the next day before 9.30am. Also the shower towels weren't replaced after house keeping. I was told that other consumables will only be replaced upon request such as cotton pads ... This should be explained and not for customers to find out at check out. Defs not 5 star standard. However I understand that travelers have different expectations of what a 5 star hotel should be and the hotel staff did offer me bottled water as a gesture of apology- which we didn't take. All in all, it's a great hotel to stay at in Venice.

What you saw on the website it's definitely a true reflection of the property and staff are very friendly

In order to use the Free WiFi you still have to pay for it.

It was a nice quiet break from busy st Marco but only a short shuttle away! Excellent

Hard to find a negative but we found the rooms too warm . Would have been nice to be able to control the room temperature

Lovely hotel and nice facilities

Took a long time to get here from the airport