Hotel Hilton Molino Stucky, Venice

The roof top bar and pool were great and the shuttle service was very useful

The property is in a fabulous position to experience Venice. The restoration of the building is beautiful.The staff were friendly and helpful.

I was at the Hilton to attend a festa and the Hilton was hosting a special function for this occasion. The rooftop occasion was a fabulous spot to enjoy the festivities. I was disappointed with the food selection. It was six courses served with complimentary wines. Value for money it should have been exceptional however it was not up to the standard I would have expected here. Many patron discarded the final course because the meat was tough and chewy.

Breakfast and staff were outstanding. Nothing was too much trouble.

The swimming g pool was out of order for our whole stay. We were very disappointed, we picked that hotel for a special occasion for that reason.

Everything

None

The hotel was very clean. The rooms were amazing. The breakfast was great. The location of the hotel was perfect.

The only comment I have is the inconvenience to book the pool and the gym took 3-4 days to complete maintenance so we couldn’t use it during our stay.

The entire hotel is beautifully clean, with lots of facilities. The staff are more than happy to help you with everything - directions, bookings, service, etc.

Loved the entire experience, except for the fact that you have to pay for wifi in your room - 12EUR for 24 hours.. This is not mentioned before staying, so just keep this in mind..

Great location.

We weren’t told before hand about the 30 euro to use the hotel water taxi. We assumed it was free for guests. Also don’t eat in the hotel bar area. Very expensive and not great.

Good location

No egg station at breakfast, smelt of drains in corridor outside GF toilets

Property was very modern inside, perhaps recent refurbishment of the rooms and lobby area so very nice. Away for our honeymoon and this was the only hotel on our trip that provided us with a bottle of champagne on arrival to our room which was very nice. Staff very helpful, concierge very knowledgable. Bar and restaurant staff were fantastic and the food was really nice overall. Rooftop bar was great along with the rooftop swimming pool and sun beds. Just be aware that you have to book a slot for the sun beds due to limited availability and space.

Had a bad experience in one of the restaurants bacaromi, cleaners knocking on door at 9am one day maybe use do not disturb signs when in your room. Little pricey on the food and drinks. A corona was €14 same corona over the river was €4 just be prepared for pricing If eating and drinking at the hotel.

The location is far from the center you should wait for the boat shuttle to take it

Location, cleanliness, and pleasant staff.

No complaints.

Breakfast was amazing! Location was gorgeous and convenient. Convenient, free water taxi was fantastic. Comfortable beds, beautiful rooms. Good restaurants.

Beautiful hotel. Everything was exceptional.

They needed a gift shop, purchase of toiletries and soft drinks. Had to take a taxi to get to main island, $50 each way.

We really enjoyed our room, it was clean, nice design, lots of day light . Also breakfast was good, lots of food options including vegan, fast service . The shuttle to San Marco was really convenient , concierge service was also helpful.

Staff was doing mistakes all the time (( First when checking in our keys didn’t work , then the staff member redid them and I asked to come with us to have someone to see if everything works properly now but instead of checking-in we discovered the room was already occupied by other guests and they were having their luggage delivered, so we had to go to the front desk for the third time tired after long layover flight . Then we finally got our room and staff offered us a free breakfast access and promised to inform the staff that it’s now included for us , instead every time when we arrived to the breakfast we had to explain that we don’t need to pay (( even at the check out they included breakfast into our totals and asked to pay , we had to explain all the situation again and wait for a solution losing our precious time on the way to the airport. And 2 more surprises: the phone was disconnected from the line but the wire was put under the phone the way that doesn’t allow you to understand it’s disconnected from the first sight (so what is that ? Avoiding guest requests for any services ?) . Next day we ran out of water and nobody refilled the fridge with any water bottles after the room service so we called and asked to bring us water , the reply was shocking : 6€ per bottle (actually 7€) and no they don’t offer their guests any water for free except the one you have in the mini bar on the day of the check-in. Just for your information the hotel is located on an island without any grocery stores or supermarkets access in the area so you have to pay for the water in the hotel because it’s the only possible way to get it ! So I don’t consider that a 5 star hotel experience at all ! What am I paying that price for then ?

Hotel is excellent, breakfast was also very good. Roof bar and pool are great bonus.

Nothing

- Clean, and feeling new. - Good breakfast selection. - Nice views from rooftop. But you need to book it all in advance as few bar tables.

- We were not given any free water because we had booked on Booking.com - as explained by Reception staff! For the price we paid for the room (nearly €380 per night) that is unacceptable. - We were charged for using what we thought was the free hotel shuttle to San Marco. Why would anyone stay here - it is on an island after all- if not for a free shuttle? - It feels like a factory, which is what the building originally was.

Lovely hotel and the hotel boat to st marks square every 20 mins or so was great.

I booked the hotel for our wedding anniversary and one of the main reasons for doing this was the roof top pool. When we went up we were informed it was closed for maintenance and had been all week. We weren’t told in advance of arrival and wasn’t told when we checked in - it was only when we went up.

the location is amazing, and they have a great shuttleservice that drives you right to the old centre.

the breakfast place doesn't have an outside sitting area, which is a shame for this kind of a place. we stayed at the smallest room, which is still nice but needs a bit of amenties to make it really feel like a 5star: for example, a bottle of water free of charge would be expected, and a coffee maker would be nice.

Great location away from the busy tourist area. Has a shuttle boat that charges 15 euros per stay. Great roof top swimming pool and skyline cocktail bar.

Loved the island it gave much more space

Should have had water in the room and a coffee machine would have been lovely

The cleanliness and facilities

Remote connectivity, especially from and to airport

Everything 👍

Fantastic location, great facilities and super helpful staff

Nothing

Breakfast was incredible. Rooftop pool/loungers a great addition

Quality

Location , too difficult to reach . Shuttle crap . Never used but was still charged

Rooms were superb, breakfast was also excellent. Frequency of water taxi service onto Venice island was really good.

Disappointed with a lack of attentiveness from waitering staff at the outdoor restaurant on our first night. Staff seemed disinterested. Lack of free WiFi was also pretty poor form at circa £500/night to not have free guest WiFi was disappointing.

The lobby and reception area is very creatively and tastefully done up , gives high level of comfort and privacy . breakfast spread is good Staff was very helpful , polite and well behaved . would like to mention particularly Alessandra and a male colkeague if hers at the reception were very helpful . The premium king room was a bit too small but the junior suite where we stayed last two nights was very good.

Good location , very good lobby and interior.

Amazing location! Staff organised a bday celebration for my mum. Water taxi convenient to head to town.

Check in process at peak hours took ages. Not many staff and very slow

Very clean, staff were fantastic, free upgrade to a suit for our honeymoon and the room was amazing with the view

Location as you had to get the ferry boat every time you wanted to go somewhere but the shuttle service was very handy and convenient

Amazing location.

A great location, fantastic and attentive staff, excellent hotel facilities and accommodations, a super-convenient water-shuttle between the hotel and San Marcos square.

Mattresses a bit worn out, with a sagging middle part. Fan not working in the bathroom and a faulty hair drier.

Stunning one off location, private vaparetto was excellent. Rooms were great, very clean and comfortable beds. Fab breakfast with a massive choice.

The staff at check in didn't give us any general info on the facilities etc or explain where breakfast was etc despite there being no queue. In the sky bar they didn't open both sides for good views despite a lot of staff being on. For price a coffee machine in the room would be fairly standard but not available. Main bar were very unhappy with ordering a drink when you return from last vaparetto at circa 11.45pm which i feel is unreasonable for a hotel bar, particularly with the cost of rooms etc

We had a very pleasant and comfortable stay, thanks to the always friendly staff and the spacious room. The surprise waiting for us in the room on my husband’s birthday was a lovely touch and made us very happy.

Beds were nice.

WiFi was horrible. Was not paying premium for something that is so basic in less expensive hotels.

Everything was excellent

Beautiful room exactly as described and smartly presented public areas. The staff were exceptional and nothing was too much trouble, including the addition of complimentary surprises to mark our special occasion.

The shuttle boat landing stage was directly below our room which made it very noisy when (particularly the hybrid) boat was docking.

Everything. It’s a bit pricey for one night. But we enjoyed our stay so much, and will be back again for sure. Everything was AMAZING.

Nothing.

The hotel is very impressive, an old flour mill, it has been renovated to a high standard. The room and décor of the hotel were classically modern and very clean, we felt very comfortable there. On 2 occasions we had room service, the quality of the food was excellent and good value for money. The breakfast was also well executed. This hotel is on an Island just across from the main island of Venice, it's perfect for those that want to get away from the crowds. I would certainly go back for this reason. There are also regular water busses to get you to and from the hotel at a hotel stay, of €15 per person. This is much cheaper than the city water bus. The Island does have other restaurants that are relatively inexpensive.

The staff were a little disjointed. Information was different depending on who you spoke to, and on occasion we found them rude. At breakfast the staff were chaotic and on one occasion when i received my poached eggs and complained they weren't cooked - the manager insisted they were. Unfortunately when the manager intervened my eggs had been returned to the kitchen so i didn't have them at hand to show. When i explained that they were too runny I was told that that was the way they were supposed to be. I insisted on this occasion they were not cooked, runny yolk yes, extremely runny white - no! The manager was not impressed and whilst I was offered a replacement their body language was dismissive and rude, The gym needed more equipment, and we were unable to access the roof top bar due to private functions.

Restaurant… expensive and small portions

The look of the historic old property with a modern twist that comes together well. In an amazing location, you can see the city and are far enough away from the busy town. They have a large select for breakfast in the buffet that taste fresh well-made We got married the day before, and they brought a complimentary prosecco and card that was such a nice surprise. The staff friendly and happy to help you.

Something to keep in mind is that the hotel can help. We had a room at the front of the property with the river view that can be noisy at times with the boat bus/taxi. They do stop between 12 and 3, but they sometimes wait out in front of the hotel just after 3, I guess when they arrive early and need to wait to leave.

Location and staff service

Room very warm, unable to cool

Beautiful hotel

All good

Everything is go

The staff were amazing here, every single person was so extremely friendly & helpful. The breakfast buffet was incredible. The only small issue was the AC in the room was not great and we found it hot during the night so not sure what it would be like during the peak season.

New rooms are nice and modern. Overall the property has good views and a nice luxury feeling. The cleaning staff were also excellent and did a great job.

They only offer free water on arrival and there are very limited amenities in the room which is not befitting of a 5 star Hilton hotel.

One of the best hotels I’ve ever been

The noise in the rooms is horrible! You hear every move of your neighbors, that’s crazy, absolutely no privacy! The reason I wouldn’t come again to this hotel

It was our first time and it was amazing an stay. Rooms were clean, staff was helpful and the bar is a MUST to visit. Breakfast was exceptional as well. Would come again.

Location was good and Guidicca was very interesting with some good restaurants within easy walking distance fr9m the hotel

Reception staff not always appearing friendly

This was my second visit to the Hilton Molino, and it didn’t disappoint. The decor is beautiful and the staff are fantastic! Great breakfast lots of choice. Very convenient boat goes from hotel to st marks square all day and is a much cheaper option than paying for the boat buses. Just a note to say thank you for the upgrade, it was very kind and a lovely touch to our daughter’s birthday trip. Can’t wait to return!

A very minor thing is the not being able to use pool in the winter, of course it is not really a possibility due to the cold but it really gives this hotel the edge over other hotels in Venice.

we had a beautiful decorated room , very spacious staff were excellent boat service ran on time

restaurants did not look inviting