Fairmont Pacific Rim, Vancouver

Everything

Accidently leaving my money pouch out and a bit of cash went missing at night turndown

Clean and spacious room, excellent service from the valet to front desk to room service. They prepared the room with a dog bed and dog goodies. Everything was amazing.

Hotel location is perfect, easy to all resorts and activities. Room is big and cozy, both city and ocean in view.

Bed is a little soo soft. Lobby is a kind of noisy.

The bed was very comfy. The room was very comfy with a great large window. We like the teas in the room (green tea and herbal tea). The room was very clean, with comfy robe. The shower was relaxing. Free Wifi. We like that the hotel is located right across the Vancouver Convention Center, so it is convenient for our meetings. We also had diner in the Botanist restaurant in the hotel: our food was yummy and pretty (burrata beet salad, steak mushroom and potato puree, miso sesame chocolate mousse), but pricey.

The harbor view was a bit blocked by the Vancouver Convention Center building in front. However, we like the large window in the king room, and we like the nice little view on the Canada Place street.

It is a beautiful hotel. The rooms are beautifully appointed. Bathroom is like a spa.

An excellent hotel in a great location.Very comfortable room which was well appointed

Very well located for cruising. A lot taking place nearby

At times the lobby can be noisy and perhaps check-in should happen around concierge which is more tucked away

A truly exceptional hotel. A lot more modern than many other Fairmonts, with a great lobby bar, constantly buzzing with a nice crowd. But the biggest difference is the team: every single one going above and beyond to make the guests feel welcome and comfortable, nothing was too much trouble.

That we had to leave :)

Absolutely perfect. Clean. Staff is amazing. Amenities top notch.

Great location. Awesome views. Car service is very convenient. Extremely friendly and helpful staff. Bar is fantastic!

This was fantastic and the first Fairmont hotel we had stayed at! The service, decor, room, facilities and amenities were impeccable, couldn’t have asked for more. Everything was personalised and the in room dining was one of the best I’ve experienced! Fully worth the price and the bed/pillows were super comfy. Location was excellent, super central. Tea/coffee making facilities in the room were excellent. Would visit again as this is one of my favourites!

None

Bed was not good, overly soft, both people rolling into the center. Worst hotel bed in a long time.

We liked everything about the property

Nothing it was amazing

Great Customer Service Very clean and friendly staff We were upgraded (not sure why) view was amazing Great location We didnt use them but great to know umbrella and driver available

We loved the tablet but was a challenge to work and could be be improved. struggled with connecting our device to the TV The lights and curtains didn't work consistently

The room and location is exceptional

Nothing. Everything was better than anticipated

Massive rooms and huge bathrooms in the king suite. The pool was lovely but the menu was very limited. No coffee!

We asked if we could pay a bit extra for a later check out as the room was available, we were offered a price of can$600 for 4 extra hours. Which is a half day rate apparently. We declined. Small complaint but there aren’t enough hooks to hang towel/robes etc

We were practically allocated a double room for occupancy with two children. The furnishings were designed for 2 people. There was one coat hook in the bathroom and generally too little storage space for clothes and for four people. For the price, especially as the parents were travelling on business, we would have liked a little more space and separate beds for our teenage children. The service throughout the hotel was unbeatable and wonderful.

Breakfast is expensive!

Classy, beautiful clean decor.

too many kids/families. tablet in room didn't work for all the funtions.

View was spectacular. Room was very quiet and comfortable.

Breakfast options were not great

Staffs and amenties were wonderful

Everything

-- All staff was fantastic to help make the stay absolutely comfortable -- The Botanist (restaurant inside the hotel) was fantastic! We went there 2 days in a row -- The bed was super comfortable and to regulate the AC was easy

-- Too bad that there is only one super small window that can be opened for fresh air -- Due to high tech buttons for light, curtains etc, too many small lights influenced the sleep environment -- The desk chair was squeaking which may have been an isolated issue

Beautiful property. Excellent location. Staff is wonderful. Worth it to book Fairmont gold

Everything! Clean, beautiful, spacious.

Nothing

The hotel is absolutely perfect, exactly what you would expect from a 5 start hotel.

Wi-Fi should be free for all guests.

AS AN INTERNATIONAL GUEST, I THINK THE FRONT DESK SHOULD SPEAK SLOWLY AND BE PATIENT. WE ARE NOT LOCAL PEOPLE AND CAN'T SPEAK ENGLISH FLUENTLY AS THEY DID.

Excellent position, in the middle of the city with access to all areas. Classy hotel with high standards. Very good services and extremely cooperative staff.

Some of the additional services were expensive. For example, the ebike was 380 dollars per hour , and outside, it was only 15 dollars for one hour.

Great staff, very friendly and helpful, consierge organized a great guide for our private sightseeing tour

Too cold (too much aircondition) at breakfast (but this is a general problem for us when in Canada or US)

on a couple of occasions , room wasn't cleaned until evening time

Property is gorgeous. Has everything you need in a great location. Wish we could have stayed longer. Maybe the nicest hotel we’ve stayed at. Concierge staff is wonderful and extremely helpful.

Had a great stay. No complaints at all.

fantastic room and beautiful hotel, but it was way overpriced.

The price. Also, you have to have a room key for the floor you are going to. This does cut down on unwanted traffic through your floor, but when traveling with another group, it was extremely inconvenient. We ended up asking for an extra room card for each room to get to the floor needed to join our group.

I was expecting a sea view, we had a pool view. Great personnel and services, impeccable. great personnel.

That I had to pay extra for a car park?! this should be included, as we had in many other hotels.

Breakfast was excellent and restaurant was super and staff were amazing 👍👏 Highly recommend the Spa Great experience

Noise in lobby

The staff was very helpful arranging our 3am wake up call and cab to get to airport on time. Every day they went above and beyond making sure our stay went well.

Good housekeeping service. Excellent concierge. Great location.

NOTHING

Loved the ambience, the lounge and live band were great and I also received a personalized Birthday complimentary dessert from the hotel which was very thoughtful.

I liked everything

Dry cleaning service was poor. I sent a cashmere sweater out for cleaning because it had a food stain. The sweater came back with stain in the same place. I would appreciate if there was breakfast available before 7.00 as travelling through 3 time zones one tends to wake up very early.

Room size and bathroom

Room not ready even though we asked for a late check in

close distance to everwhere. downtown. next to the seaside. 2 minutes walking distance to the congress centre. spacious room. superb bed. bathroom amazing

breakfast.

Welcomed as soon as we arrived, beautiful room with comfortable bed, great facilities (food, live music, pool, gym)

Price lol but you get what you pay for

It’s like being in heaven. Best staff ever. Best luxuries. In the heart of Vancouver. It simply does not get better than this. And it was an honour and pleasure to stay here, I hope to come again soon.

Nothing. It was perfect:)

Beautiful property, clean rooms, friendly staff.

The hotel location is perfect. The service quality they provide is exceptional. Each staff member with whom we interacted was courteous and quite helpful. Our Harbour view king room was immaculate, as were all of the public areas we visited. We enjoyed restful nights of sleep, as the beds are comfortable and the hotel is quiet.

No recommendations.

Loved everything in the hotel , spacious elegant rooms, nice Restaurants and very friendly staff, great location

Nothing

Very well maintained, the staff is helpful. The hotel is clean and well located.

The parking is unreasonably expensive and sauna that was available most of the time, required reservations and extra fees

The location is excellent , the view from our room in 17th floor is amazing , we really enjoy staying here . all the staffs are very nice , and very professional .

The room is big and the view is great , feel pease living here

Valet guys and front desk staff friendly and prompt. Rooms clean

No Bluetooth speaker in the room.

The service was excellent. The beds were very comfortable, the linens soft and the pillows great too. Location was great for walking. Lots of shopping and dining options around. Hotel lobby was great for hanging out and sushi was delicious.

Loved the view of the ocean

DNA