The Fullerton Bay Hotel, Singapore

Perfect

Nothing

My room was spacious and nicely furnished, and I enjoyed my time in there. Upon check-in I was offered an >100 SGD upgrade to a "proper" river view room, which I declined; it turned out my room has a huge "side" view of the river anyway. The buffet breakfast was outright delicious and nutritious, with options including continental breakfast, SE Asian curries, fresh honey & fruits, and chicken noodle soup. Some may think that the last item belongs in a hawker centre, but it actually is very well made at Fullerton. No MSG and yet so aromatic and tasty. The staff was also very dedicated to making sure every guest have a great time. Upon leaving our room for checkout, I chanced upon a female, European hotel manager (?) and two SE Asian male staff members; the lady immediately and courteously grabbed our luggage and personally pushed them to the lift --- despite wearing heels and not at her best when carrying loads. I will never forget the standard of service she set.

If someone were to eventually fix the footbridge-lift to Raffles Places MRT, that would make staying at this hotel truly a breeze. Currently as things stand, it's gruesome to go between MRT and the hotel with luggage, which have to be carried up or down a narrow flight of stairs.

Es war alles hervorragend, insbesondere das Frühstück. Sehr aufmerksames und freundliches Personal.

The "Lantern" restaurant was very disappointing, especially the service. Very inattentive and chaotic. Champagne was not poured. Our glasses were empty and the staff just walked past. The table was not cleared after the meal, but only after we asked the waiter. He didn't feel responsible, but got another waiter. The seats with the good view of the Marina Bay Sands were not given to us as they were supposedly reserved. We were there for about 3 hours and during this time no one came for the reserved seats.

It was easy access to anywhere you want to Great to walk around and see the beautiful sights

It would be good to have more coffee / bread cafes inside the premises

Our stay was exceptional..

The in room dining was very poor selection for Westerner's and that was very disappointing

Fabulous Hotel in a perfect location with excellent friendly & helpful staff.

Nothing

I don't have the invoice yet...they said they would send it by email...

The buffet breakfast was awesome. The room was lovely and the staff goes out of their way to make us feel right at home.

Location great value food and staff exceptional

No negative experiences

Exceptional service and food. Fabulous views and rooftop bar

Perfect location over looking the Marina, surrounded by the city buildings, fantastic views in the day, but especially at night. Staff were friendly and attentive. The afternoon tea was a lovely conclusion to our stay. Good selection of Bars and restaurants within easy walking distance, as is Chinatown, Little India and the Sultan Mosque.

Enjoyed everything the Fullerton offered.

The view

No club lounge

Room, view

moisture-proof room

The concierge staff was exceptional. I think the gentleman that helped us the most was named Ash.

Wonderful rooftop bar, and really helpful staff.

Great property at a beautiful location, loved our room with the Marina bay view. Staff was very helpful and courteous and made us feel at home. Everything from check in to check out was smooth and beyond our expectations. One of the best hotels I have stayed at. Would love to stay here again.

We enjoyed the stay a lot! Excellent location and unique view from balcony. Great service and extremely friendly staff, especially Maria, but also some others. Excellent breakfast including gluten-free menu. Comfort of the beds. Great pool and service there.

The balcony had only one chair. No parasols with the sunbeds beside the pool. The smell of moisture damage on one corridor, bud possibly quite common problem there.

Great rooms

Breakfast not really good enough for the price

The rooms were beautiful, the staff were kind and attentive and the facilities were great. Beautiful pool that never felt too busy. Great breakfast with something for everyone.

My one comment for improvement is to have a second small stool / chair on the deck but such a minor concern.

5 star hotel with an amazing staff, great location and large rooms (we had a Premier room). Hotel is right on the Bay next to the Singapore Lion Fountain and opposite Marina Bay Sands hotel. They serve an excellent breakfast with a very attentive wait staff and amazing service. Rooms are large clean and well appointed. Nice bathrooms and squeaky clean.

Nothing negative about this hotel

We were supprised that there was no washett toilet seat.

Luxury hotel, very clean, very attentive staff

Nothing

Great location and lovely rooftop bar and restaurant

Very expensive food and beverages

Excellent Service at all levels

Amazing room and views - impeccable

Nothing

Prime location, beautiful classic style, wonderful service. The hotel made a terrific effort to help celebrate my mother’s birthday.

The Landing Point bar/lounge service was slow and overpriced.

Everything is excellent 👌

Great

Nothing

Everything! Jason on reception was friendly and really helpful! The doormen and porters were very good too!

N/A

The location. Great breakfast. Pleasant staff

Electric power switched off between midnight and 5am due to planned maintenance that we were not advised of at time of booking Brilliant roof top bar, but ruined by excessively loud music

Fantastic hotel and place

Nothing

Nice location with excellent views

Buffet option was very limited.

The facilities are excellent and the location is very good but the staff made it an outstanding experience. Highly recommend this property. High end price but excellent value.

The view was amazing, and got a room upgrade.Kyle? at the front desk was awesome very friendly and super helpful. One of our family had a tummy ache and one of the breakfast team Frueuz? helped him with a honey drink to ease it,excellent service

The room was big, spacious and clean. It was facing Marina Bay with prime view of the National Day fireworks. The bathrobes provided were heavenly.

Unresponsive on booking.com messaging app, and did not pick up any of my calls. However, front desk staff were extremely helpful in sorting out my concerns in situ and we reached a mutual agreement. In-rook dining QR code did not work, so we had to physically call for service. Would be good to include bidet in the toilet.

Every staff member of the hotel is very warm and helpful. We are very grateful for their meticulous service. Special thank to Lee ( at Bell desk) and Dolly ( at reception desk). The location of the hotel is great! Merlion Park, Asian Civilisations Museum, Singapore Art Museum, Sands Shopping Mall, MRT Station are all within a 10-minute walk. The buffet breakfast is excellent and the dining environment is very good. The hotel rooms are cleaned in a timely manner and clean. Every night, the housekeeper helps us close the curtains and serves delicious chocolates.

Nothing.

Excellent service, luxurious and comfortable Great location and views from Bay rooms Had in room dining service 3 times and food was promptly served Booked spa in Fullerton Hotel and was given free shuttle there

Not every item on food menu was great

everything… you thank you very much. It feels very exclusive and luxurious- in my opinion, one of the best!! thank you also very much mrs Diana for wonderful tutorial 🙏🏽 we felt very welcome! Everybody was very kind!

Everything, its a mixture betwern luxury, old school and modern elements THE STAFF - kelly diana dolly and all other people in the breakfast area and reception!

The tourist strolling through some parts of the hotel

It was beautiful with a great location for the Gardens. The room was lovely Breakfast was really good

Bed felt a little damp. Humidity is hard to manage I know

Location and service exceptional.

Nil

View, room, minibar...Almost EVERYTHING is awesome

NA

The staff and hotel were 10/10. Diana was a star and everyone made our stay extra special

Nothing

Great staff in all aspects of the hotel. Well appointed rooms with a strong dose of luxury overall. Nice breakfast, great atmosphere and location.

Felt like the rooftop bar was very accessible to outsiders. The rooftop is special and should only be available to guests.

Location Style

Nothing

Room was very comfortable. Amazing views from roof pool and jacuzzi. Superb breakfast buffet - combination of east and west Very helpful staff Very stylish hotel

price

Location is so perfect for exploring the city. So central with access to public transport on the doorstep and plenty of opportunity to explore on foot too.

Spa was in the Fullerton so had to walk across to separate hotel to make use of the facilities.

The hotel went above and beyond to accommodate to our requests and made the experience absolutely incredibly special as we were staying to celebrate some life milestones. It was absolutely amazing and we cannot thank the staff enough for their kindness! The level of service was absolutely excellent and the attention to detail stellar! We will be back! Thank you!

Prepared the room as per request - husband birthday.

Concierge to reception walk a distance and to carpark also. Pregnant so a bit more tiring but levelled ground no stairs so thats good.