Kimpton Buchanan Hotel, San Francisco

Great location and amazing service

Nothing

Location Wine bar at night and coffee in morning

We were on street level.

Location was lovely, near Filmore and Japantown. Lots of food options close by.

Rooms were small, parking was tight.

The room was spacious for 3 people and very clean. The beds were super comfy! Location was amazing, quiet and safe. Parking was included in the price so we didn’t have to worry about it. The stuff was very polite! Also, during the holidays they offered complimentary coffee, tea or hot chocolate with multiple toppings!

The room needs a bit of renovation or redecoration. It might not be that old but decoration is dull and it looks old.

Gracious staff. Eager to please. Hot chocolate in am & complimentary happy hour. Easy walking distance to japantown places. Easy to take dogs in & out. Ask about their lovely courtyard & relaxing room with a record player! Adorable.

Exceptionally clean, quiet, friendly, amenties, HOT shower.

Nothing

Bed was very comfy! and Clean sheets all around.

Temperature was a bit cold, heat didn't really kick in well.

This hotel is just in the right spot - Japantown and all it has to offer. It's easy to get to anywhere in the city from this excellent location. The staff is uniformly friendly and helpful. The lobby decor and ambience is welcoming and pleasant.

The bedding and the pillows. The beds were never made such that the bottom sheet was actually fitted around the mattress, and I'm not talking about a fitted sheet. (the sheet slid around a lot). The pillows were never comfortable, even if one tried to stack the pillows to achieve some kind of firmness for one's head. Wish there had been a chair in the room (other than at the desk) for reading.

Superb hotel in the heart of Japantown. The staff was extremely friendly and helpful. The room clean, modern, spacious, bright and quite. They offer complementary tea and coffee in the morning.

Price; through that seem to reflect the general costs in San Francisco.

The beds and pillows were very comfortable! Room was very clean, sleek, and quiet. Staff was very helpful!

Hot water for complimentary tea service in lobby was cold by 8:45 am.

location is awesome, hotel is clean and comfortable

mattress is a little too squishy for my taste

Quiet. Clean. Nice neighborhood. Not part of the hustle and bustle of union Square but you can get wherever you need easily. Very friendly staff. Outdoor space with chairs and fire pit. Parking (for an extra fee). Good sized room compared to some boutique hotels. Bathroom of adequate size. A place you could stay comfortably in for several days while on a trip to SF.

Would stay there again. Not near BART but uber was easyl. And likely near other transit such as buses.

Very friendly and helpful staff Spacious family room Good location Complementary morning coffee and evening wine

The room window was poorly insulated and outside noise came through. Shower leaked.

Great location! Clean and comfortable

N/a

Location and space of the room

There was a black out that created discomfort. No electricity for several hours.

Really excellent front desk service! Loved the location right in the heart of Japantown, very easy to walk to all the shops and restaurants. Street outside our window was quiet at night (no traffic noise or crowds) and room was very spacious and comfortable.

walking distance to my destination

The location was perfect for the concert at the Fillmore.

Parking was too expensive. Plus there was a huge clump of hair in the toilet. Yuck

Great location! 2 minutes to Japan Town, and close to USF where my nephew goes to school. Loved the Japanese (and Korean) restaurants - all of them had fantastic food and fairly-priced. We even discovered a Thai restaurant across from the hotel. The room was spacious enough for us and 2 kids. Beds were really comfortable and we were at a corner room which was really quiet! Our fave breakfast/brunch place was Sweet Maple! Millionaire's bacon is the bomb!

It would have been better to have an onsite restaurant to order from but since all eating places were close by and there was morning coffee served, it was not such a big thing.

Walking distance to Japan Town with many restaurants and shops that had great food. Our room was spacious and comfortable. Loved the mattress and beddings. The bathroom was spacious and we could request all sorts of quality amenities. True to their signage - if you don't have it, we got it! They had morning coffee and evening relaxation with wine and even had entertainment.

There was nothing to not like.

It was out of the tourist area yet close enough to walk. We love sushi so being across from Japantown was a bonus we hadn’t planned on.

No in room coffee maker

The location was perfect for visit. Close to where I needed to go. Food close. parking on site but high cost.

Cost of parking.

Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.

I would have loved to have had self-laundry services since we had an extended stay.

I like the staff, who are all very nice and friendly. They always converse with me, making me feel warm and welcome. They are willing to help and support everything they can during my stay. The second thing I like is the location. As you may know, it's very dangerous in San Francisco. Many places are full of homeless, and I feel so scared, but the location of this hotel is very safe and peaceful you can walk on the street at night and park your car safely. Anyway, the hotel provides a very, very safe parking lot for you too. Another thing is the cleanliness of the room. The room is very clean and the housekeeper makes it clean every day. The last thing is the comfortable bed I can sleep well and good rest in the bed.

The only few things to make it better are providing hot water in the room. They provide ice and water on the 3rd floor, which I love it a lot, and also provide coffee in the morning and wine in the evening. But sometimes at night I wish to make some coffee or eat the instant noodle or hot tea then I need some hot water in the room

Spacious room, nice comfortable bed, it had everything we needed for the stay. Friendly and helpful staff on the front desk.