Hotel The Peninsula, Paris

Itziar Garcia was amazing thank you

Excellent location and suite is amazing

The « Bugatti » car show at the entrance from the guest, the engine ramping and the attention seeking was bit obnoxious

The care and attention to detail was exceptional throughout. The staff were friendly and informative. Special mention to Tien Giang - Front Desk Agent for a seamless check in and check out. We received a complimentary room upgrade with a champagne and amenities welcome making for an extra special stay.

At a push to find anything, the hydrotherapy pools in the spa could have been a few degrees warmer.

It was very calm and serene. The Peninsula made excellent accommodations and was able to provide us with an early check-in. Not only did they give us an early check-in, they had a full breakfast waiting for us in our room. There was one mistake made - my son's stuffed animal got taken away with the sheets accidentally when they were cleaned and he went missing for a night. The hotel found and returned him, with another stuffed animal that had my son's name embroidered on the back - my son named him Peninsula Bear - and they took pictures of the two stuffed animals on the hotel rooftop overlooking the Eiffel Tower having an "adventure" together (to explain my son's stuffed animal's absence) and included a note as well. It was the most amazing customer service I have ever received and they turned what could have been an awful situation into a wonderful experience for my son.

Service and online chat. Very proactive team. Great food!

too short )

Everything, great hotel, great service etc

The prices of the room service was very high compared to what you received Flavour ways

Stunning. Gorgeous. Top notch service. Attention to every detail. Will definitely stay here again. They made us feel like princesses in a movie 😊

Loved service. The food was excellent too. Had my granddaughter with me we enjoyed it very much. It was relaxing and we felt pampered

Nothing could have been better

Well trained staffs and very professional. Nothing to complain, worth the price will come back for sure.

The hotel itself is stunning.

It's an expensive hotel. The accommodation (for a special occasion) warrants the cost. However, restaurant costs are very expensive.

hotel is excellent

nothing

we didn't have breakfast, the location was very good and within walking distance of many places

the hotel does not have a relaxing lounge area to sit - it has a commercial feel to the entertaining areas - there is a bar but it only has approximately eight tables and unless you know you have to reserve a table (we were not informed) you will not be able to use the bar, for a hotel of this size it seems a bit ridiculous.

1- Spacious contemporary rooms . 2- Comfortable bed. 3- Large clean bathrooms 4- all rooms has coffee makers 5- some rooms has balcony

The Location Value for money Breakfast is average.

outstanding service

we had to leave

everything it’s excellent to the max

luxurious beautiful clean high end hotel

Friendly service super facilities Spacious rooms

It was good

Nothing everything good

immaculate inside and out in the middle of Paris

nothing

Amazing, luxurious and comfortable suite. Incredibly friendly and helpful staff. And put together a beautiful surprise display of balloons and cake for my wife’s birthday!

everything!

none!

Very overpriced

Good gym and pool Very nice spacious room with comfortable bedding Nice little balcony Good location near shopping district

Staff are abit obnoxious across the property. Abit of a mafia, for example, ordered freshly squeezed pineapple juice as per menu and received packed processed juice and the lady tried to convince me it was fresh like I’ve never had a pineapple. Then later she got defensive saying I have to pay more to get fresh juice( fyi it was Eur 19). Service is very cut throat in this hotel.

The property had a great location and was beautiful. The suites however are a waste of money. Views were non existent and frankly the lay out of the suites make them feel small even when they arent necessarily small. You dont use the room as it doesnt flow so total waste of cash.

The staff were rude and useless. Every morning my breakfast order and husbands would be wrong. When you are paying €35 euros for an omlette you expect it to be right the first time. Not have to send it back and then it still be wrong. Room service was ridiculous. Took over an hour to get a coffee sent to our room every morning and it would turn up cold. Again when you are paying €60 euros for 2 coffees to your room you expect them to be timely and drinkable. The room keys never worked and we repeatedly had to go downstairs and get them changed. There would be 6+ staff at reception and yet no one acknowledged you or helped and it would take 20 mins to get seen and your card sorted. The staff were rude, unhelpful and there was never service with a smile.

bad

Size of room

Poor service. Very poor room service food given the prices. Actually outrageous