Hotel Metropol, Moscow

Great staff, hotel, and location.

bad stuff didn’t bring up our order till Next day I call again

the housekeeping didn’t clean the room perfectly the keep him stuff in my clothes the bed was all dust

The location was nice. Close to metro and redsquare. The bed was comfortable.

The staff (reception) I went to check in at 2.40pm and they said "sorry there is no room available" What!? So i ask them what should i do? And they said wait at bar or go to the temporary room! they gave me a temporary room that lower type than i booked. When i opened the room was still messy. A messy blanket. Used towel and bathrobe still on the floor. Trash all over the room. So the bellboy called the reception to move to another room then he brought me to other room...and the other room still hadnt cleaned yet. So i had to moved for 3 times until i got the temporary room. And had to waited for almost 1 hour until i could moved to my room. With no apologized from the reception!!!!

Location

The staff screamed at us because we was late 30mins for check out. When we demanded an apology from the person who screamed they said that they are in another building and the manager will apologize on their behalf, the manager said if we did not accept the apology nothing else they can do. Which was rude of him The light caming out from the control panel was too bright and very disturbing at night.

the location is excellent. the Lobby Bar staff was super. great cocktail list variety of the buffet breakfast

the quality of the room and the housekeeping is not marching 5 star requirements - neither the price tag of the room. our room with the view was not to be enjoyed as the window was continuously covered with thick layer of ice due to insufficient insulation of the window panes despite asking for cleaning (hanging the “clean the room” sign on the door) our room was not cleaned throughout the whole day. we booked 2 rooms for the family - it happened to both of them. we had to call the housekeeping in the evening when we returned to get the rooms cleaned.

good food, good alcohol

they do not have laundry on site. they ruined all our clothes that we gave to wash or to iron. we came to work, so we had several suits and dresses. and everything now 2 size smaller.

The location and room size and style and i will come back to this hotel again

For 2 days we put the sign for cleaning the room and we leave 8:30 morning and when we came back at 5:30 pm still no one clean the rooms Also the level of cleaning the room was not satisfactory at all We shared the same feedback with the team

property location is amazing

staff are with out feeling they just do there job not much attention but the room of historic was dusty i mean to much

The location and the rooms

The staff they did not help us to carry the bags

Only the location

The reception was unhelpful we arrived late at night the way to the rooms took forever to find i didnt like the feel of it the energy was bad

The size of superior room was big, and the location of the hotel.

One round of cleaning a day, the staff at the reception are not flexible and not transparent.

Just the location

Staff The price was too much They are not handling my 2 complaint Very old

Quality of rooms.... Staff very helpful... Having shattaf at the bathroom

The lobby was small