East Hotel, Miami

Great views, excellent staff, top location. Also food at both breakfast and dinner was excellent.

Some details that you would expect from 5 star hotel were missing: vanity kit, large towels, bathrobes.

I loved the customer service from the gentleman who assisted us from the time we arrived until we checked out. I loved the views from my room. The master bed and bath were beautiful. I loved the location.

There were a couple staff I did not have a good experience with (a guy at the pool and another guy at night controlling the crowd for the rooftop). I did not like my experience at the restaurant. They did not acknowledge me being a guest at the hotel so I did not get my discount. The wait time for our meal was extremely long especially for the place not to have been crowded. Nothing was offered for the inconvenience.

Location is exceptional. Hotel quite trendy

Cleanliness of the bathroom area needed more attention. Shower head and overall shower area needed a revamp

Bathrooms Toilets are exposed, it was weird

Everything, location, room space and amenities, valet parking service, front desk…the service was stellar

Nothing to say

Location, view and the bed is all heaven on earth!!

If I had to point something out, paper to jot down some notes.

It’s’ a cool but also intimate and vibrant place. Perfect to enjoy Miami. For work and for leisure. I will come back.

Nothing

The location

The lobby is dark

amazing location and i got a amazing view from the balcony

Excellent location , fantastic view. Felt right in the middle of the action. Stayed in South Beach on our last visit to Miami, this location was much better.

Being British we are used to tea and coffee making facilities in the room. It would have been nice to have had these but not the end of the world.

Excellent location, exceptionnel view

Hiccups

Service

No sleepers and bottles of water in the room

staff was really helpful and friendly property was very clean location was aweaome

I only had 1 room cleaning for my stay I couldn't use the pool when I wanted because of a function they had their the pool area was closed wished they had given a notice

The views were absolutely amazing. The staff was very kind. We stayed the night of our wedding and we were congratulated with a bottle of wine, chocolate, etc. The location was great as it was close to several restaurants and entertainment. The rooms were very clean.

The security at the rooftop bar was very selective in who he wanted to ID.

The room view was amazing The location is perfect and it is near by a shopping mall Friendly staff Received an upgraded room which was amazing and exceeded our expectations

There were no stuff in the bathroom such as shower cap The housekeeping service is slow

The views and staff were amazing!

Upon checking in, I noticed that some parts of the bathroom were not clean. I told the front desk staff and they quickly rectified the situation, apologized and accommodated me.

Incredible location and premises. The sky bar (roof top) it’s amazing with good food!

Room was good and not too noisy.. Location was very good for walking.

Could be a bit busy to get to your room

The location and hospitality made my stay memorable

The room that I stayed in didn’t have a fridge, but the staff was so kind and brought me a separate fridge

Convenient location and nicely appointed room. Great view from the corner balcony bay view room.

Lobby and elevators could get crowded because of the popular roof top bar.

Everything

Cozy bed

Awesome foods, good restaurants and awesome location to the mall

The walls are thin, you can hear everything in the hallway and in the rooms next door

The location was good, everything close by, staff were friendly and helpful at all times

N/a

The property was very nice and clean!

There wasn’t a lot of lighting in the room. Very romantic ish.

Amazing view, staff extremely nice, close to everything (walking distance)

Nothing, everything was amazing!

Loved the room,the views,breakfast,and pool all were amazing

Was a little pricey… but to be expected in Miami

Location

I would have like a bigger vannity space

Great location, modern and confortable. Access to sugar, one of the top Rooftop in Miami.

Be aware of the package handlibg policy 10 USD Per package. I called the hotel before sending packqages and they did no proactively share this informaci9n which resultes un 170 USD.

Beautiful, modern spacious rooms Friendly attentive staff

Housekeeping was not very efficient with cleaning the rooms Housekeeping staff could not speak English

Everything was really nice everyone was really nice

The food need more selections

The room was very comfortable. Very clean, modern, great location, friendly staff.

Not sound proof at all.. Stayed on the 30th floor and I could hear the cars engines all night

Besides the traffic being congested at time the stay was an enjoyable one. I loved the room the view was amazing!! I also loved the convenience of the area. The restaurants were also great!!

The traffic!

Everything it was very secure

location is amazing, we particularly love to eat at Sugar on the roof.

the housekeeping walked in the room while we were in bed

the location

They could provide water at least to make coffee

What a fabulous hotel in a great location next to the Brickell shopping area! Wonderful start to finish from the reception area and a friendly welcome, through to the cool pool area and an amazing room with lots of great tech.

Locations. Facilities

No water pressure...

Everything is just around etc restaurants and the place is very peaceful

It was an amazing time and the abundance of the whole hotel was amazing.

At check in they charged a little more than expected.

Clean

Location. It was close to where we wanted to go.

Location. The Miami traffic is a nightmare.

Cinthya was absolutely great. She helped us greatly and was always looking to make our stay more special.

Very Clean, Modern, good location at the center of Brickell, Amazing view.

Nothing

1000/10

The view from my balcony was breathtaking.

Loved the Asian night brunch and as always the hotel and staff is great.

I liked the view from the room and the lady who helped us check in was very nice and welcoming

Location and view of the bay!!!!

We loved everything!

The pool & gym , also how well kept the rest of the hotel was.

The room service food wasn’t customizable.