The Principal Hotel, Madrid
More photosExpert reviews
“Combining comfort and style in the rooms with a prime address for business, culture and night life, the Principal has a lot going for it. For guests who like rubbing shoulders with a steady stream of Madrid’s creative class, just head up to the roof.”
“The Principal is popular with a media and fashion crowd, as well as anyone who wants to be able to walk everywhere. With comfortable rooms and a calm colour scheme, it is a handy haven in the heart of the city and the chic roof terrace is one of the most coveted spots in Madrid for a drink in summer.”
What guests liked
- Rooftop terrace
- Boutique style
- Friendly staff
- Excellent Wifi
- Top location
- Comfortable beds
All you need to know
The Principal Hotel is a five-star hotel located right in the heart of the city of Madrid. This fine establishment is a favorite among tourists and travelers for its quality services offered in the hotel and the excellent location of the hotel.
The hotel is situated right next to several restaurants and bars where guests are sure to have an excellent time. The Principal Hotel offers elegant and luxury room options such as Premium Double Room, Superior Double Room, Deluxe Double Room and Junior Suite. The Executive Double Room features VIP facilities needed for a luxury lifestyle.
The hotel offers guests proximity to some of the city most prominent places and buildings such as the Thyssen Bornemisza Museum which is just 400 m away from the hotel and the Placa Santa Ana which is situated at 600 m away from the hotel premises.
The Banco de Espana is located at a distance of 300 m away from the hotel while the closest airport to the Principal Hotel is the Adolfo Suarez Madrid-Barajas Airport which is about 13 km from the hotel.
The hotel rooms feature standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with cable and satellite channels, air-conditioning, a minibar and a private bathroom fitted with thoughtful touches such as free toiletries, bathroom slippers, hairdryer, and bathrobes.
Some rooms in the hotel come with butler service.
The hotel offers other services and facilities such as a 24-hour front desk service which helps guests with any problem encountered, airport shuttle, daily mid-service and dry cleaning.
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Location
Recent guest reviews
18 November 2023
Exceptional
Really good! Everything.
17 November 2023
Excellent stay in all the 2 weeks we had in Europe
All the staffs especially Paolo are going out of their way to attend to all the guests! Excellent service! This is what a 5 star hotel should be! Keep it up!
The waiter in the Atico Michellin Star restaurant is not so clear in communicating with guests.
I ordered a dessert and he said ifs not possible but if arrived. And the waiters moves very roughly that disturbs us while dining. In other words they should move quietly as not to destroy the ambiance because they are Michellin Star and 5 star hotel. In this area they should improve.
1 November 2023
Felt really special staying here.
Beautiful building, luxurious rooms, fabulous staff and wonderful location.
Nothing.
16 October 2023
Exceptional
It was not a problem, but the restaurant menu could be expanded.
10 October 2023
Super luxe that felt like home !
It was perfectly located, staffed by exceptionally friendly professional people , front desk concierge, breakfast team and team in Attico take a bow, must also mention housekeeping ladies friendly but super efficient.
Hotel very luxurious but welcoming with great colours and furniture. Roof terraces are absolutely the best!
Nothing to say
8 October 2023
Exceptional
The Profesional staff who accommodated all our needs,
The elevator :)
4 October 2023
Good for exploring the city.
Location
Tiny elevators
30 September 2023
Location perfect and hotel was a great base for Madrid & its city attractions, Museums and shopping
Great position, Room very pleasant and modern Hotel tiny but had lovely ambiance
No one in restaurant when we ate at night. So very quiet. Difficulty with Google maps trying to find it. But location proved perfect.
27 September 2023
Nice, quaint hotel
Great location, very friendly staff, comfortable room
In the hallway it did not smell good.
24 September 2023
I would recommend but suggest the booking request a bigger room.
The location was terrific and the building was nicely appointed. We didn’t eat at the hotel, so I can’t speak to the food. The concierge was helpful in securing museum tickets.
The room was really tight for two women with multiple suitcases.
13 September 2023
Very good location at the Gran Via. Comfy smooth beds
In general it was a very good experience. First they put us in a room where there was a strong sewer smell. The next day I made a complaint to the reception and they moved us to an awesome suit with a view. The Hotel is located at the Gran via which one of the downtowns of Madrid I think. Great location, and great staff. Highly recommended.
The elevator is small, fits three people max.
8 September 2023
Exceptional
Location
Staff
Space of room
Clean and qui
7 September 2023
Excellent, amazing trip. Staff was very friendly
Every thing was amazing
5 September 2023
Fabulous
Location is fantastic. Walking distance to key sites and amazing food. Intimately scaled hotel with friendly and helpful staff
Ongoing construction and renovation of buildings nearby
29 August 2023
The location was superb! Great night life, restaurants and shopping allnn bnb in short walking distance.
Location,Location, Location!
Seems to be having some work done on the roof so it was a bit noisy in the daytime.
28 July 2023
Great service, pretty hotel, great location
Great service, pretty hotel, great location
9 July 2023
Exceptional
Great location, fabulous room.
Nothing
8 July 2023
Great location to use as a base to visit Madrid.
Breakfast was lovely and the hotel was in a great spot for wandering around Madrid. We had dinner there one night which was exceptional.
The gym was OK but a treadmill would have made it ideal. The roof top terrace was slow in terms of service.
3 July 2023
Very good
Lovely terrace area. The staff was very friendly.
The room layout was a bit awkward, and the lighting was less than ideal.
26 June 2023
Good location excellent service and comfortable bed, excellent food.
Very nice property with nice rooftop bar, dining room lobby. Staff was excellent and very polite and well trained
Nothing
5 June 2023
Nice stay in Madrid
Centrally located, just off Gran Via, but quite enough to have a restful night. The rooms are rather small, but the bed was huuuge! Never seen such a big bed in a hotel (especially compared to the overall size of the room). Bathroom was really nice - well kept, good selection of toiletries. Breakfast was nice - wide range of food options (incl. ordering from a separate menu things like avocado toasts)
We could have some more fresh vegetables for breakfast - there were only tomatoes.
3 June 2023
Fabulous
Grear location, nice roof terrance
16 May 2023
Excellent service
The entire stay in the hotel was absolutely fabulous. Right from our arrival in the morning on Monday our room was ready at 10:00 A.M. instead of the usual 3 P.M. The hotel staff was extremely polite and helpful. Front desk representative Jose Xian was especially helpful with answering our multiple questions and giving valuable suggestions about our daily trips. The restaurant representatives Itxaso and Louis provided excellent service and experience during our daily breakfasts and the food was fabulous as well. The location of the hotel is very convenient and is within a 10-minute walk to the old city center. Overall, definitely 5 star experience and we would recommend the Principal Madrid Hotel to everyone!
14 May 2023
lovely
rooftop location
the air freshener smelled like powder
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Kid-friendly buffet
- - Wine/champagne (additional charge)
- - Fruits
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Car hire
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Shuttle service (additional charge)
- - Airport shuttle (additional charge)
- - Shared lounge/TV area
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Tour desk
- - Luggage storage
- - Concierge service
- - Private check-in/check-out
Activities
- - Fitness centre
- - Massage (additional charge)
- - Beauty Services
- - Facial treatments
- - Waxing services
- - Make up services
- - Hair treatments
- - Manicure
- - Pedicure
- - Hair cut
- - Hair colouring
- - Hair styling
- - Body treatments
- - Body scrub
- - Back massage
- - Neck massage
- - Foot massage
- - Couples massage
- - Head massage
- - Hand massage
- - Full body massage
- - Massage chair
- - Fitness
- - Yoga classes
- - Fitness classes
- - Personal trainer
- - Temporary art galleries
- - Pub crawls (additional charge)
- - Walking tours (additional charge)
- - Bike tours (additional charge)
- - Tour or class about local culture (additional charge)
- - Live music/performance
- - Live sport events (broadcast)
- - Bicycle rental (additional charge)
Outdoors
- - Terrace
- - Sun terrace
- - Outdoor furniture
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press
- - Daily housekeeping
Entertainment and family services
- - Baby safety gates
- - Strollers
Parking
- - Parking garage
- - Accessible parking
Transport
- - Public transport tickets (additional charge)
- - Airport pick up (additional charge)
- - Airport drop off (additional charge)
Accessibility
- - Wheelchair accessible
- - Visual aids: Braille
Miscellaneous
- - 24-hour security
- - Key card access
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Delivered food is securely covered
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
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