Pera Palace Hotel, Istanbul

I loved the choice, freshness and excellent service

Very good - classic elegant hotel.

Gym facilities was not very modern or spacious Also, shame there wasn’t a rooftop restaurant or bar.

Lovely room, fantastic bed, very responsive service

Leaky air conditioning and blocked sink but neither really affected us

It was a wonderful experience to stay in this gorgeous, historic building on my first visit to Istanbul. We really enjoyed the spa and pool area, as well as the sitting area and bathtub in our room. The staff were extremely helpful and responsive, and I was very grateful that they allowed us to move to a different room when we had an issue.

Our room was noisy at times from traffic (there's a major road behind the hotel). The hotel uses heavy air fresheners and strong fragrances on the bedding, which affected my asthma and was just generally unpleasant if you're sensitive to strong smells. However, it was okay because the staff kindly provided us with unscented bedding. The beautiful Oriental Bar downstairs has some colored LED lighting and tacky decorations that detract from the 19th-century ambience (but, for the most part, the public areas of the hotel are absolutely beautiful!).

Historic charm

Sometimes service a bit off

Historically significant with beautiful architecture and decor. Charming helpful staff Old world etiquette Best huge gourmet breakfast ever

Nothing. Right down to maid service exceptional

The hotel is very cozy, a truly historic location. It is very close to everything, practically accessible by walking or public transport. The staff was very friendly, and the breakfast was plentiful.

Perhaps a little renovation would be beneficial for the rooms, but it was completely acceptable.

Good choice. Quality of fruit poor however.

Service a little slow

Heritage , location , legacy and service levels … Particularly at breakfast … hard working team … as well as at the Front Desk ..

Could do with a refresh/upgrade in some areas … The loud music from the street parties over the weekend is off putting ..goes on till past midnight

A lavish breakfast buffet offers a wide variety of Turkish and international options, including fresh pastries, cheeses, fruits, and eggs cooked to order. The hotel is steps from Istiklal Avenue, a 10-minute walk from Galata Tower. The immediate area is lively and upscale, filled with restaurants, coffee shops, boutiques, and cultural attractions.

There is only one elevator, and the rooms on the sixth floor are situated directly beneath the central ventilation system, causing a constant, annoying noise.

Historical place

In theory is Luxurious , but simple

Unique. Old world

Concierge needs more suggestions

Everythings

Stunning building with lots of history and well appointed room - was a wonderful place to stay and perfect location near to lots of restaurants, bars and shops

Breakfast charged as extra was quite expensive

Ambience, staff were excellent

Dripping shower from ceiling was only letdown

Beautiful atmosphere well kept in the hotel, kind staff. It was my second time back and worthwhile again!

Fantastic hotel! Attention to detail is impressive, the hotel really embraces the history and culture, and great facilities and service

Nothing

breakfast delicious, bedroom beautiful, ask for the suites on the corners of the hotel and you get a great view. For my sister´s birthday they had an exquisite chocolate cake in the room waiting for us.

the extra bed we requested was very uncomfortable. the swimming pool is cold.

I loved the vibe of the ambiance

Everything was great

Location was perfect. Very walkable to Galata tower and all the lively neighborhoods and bars close by. Room was beautiful, clean and comfortable. Breakfast was good with a choice to customize. Front desk was very helpful. The history in this hotel and the celebrity guests who have stayed here, is truly something. Felt blessed to stay in the same hotel where Agatha Christies once stayed.

The hotel is iconic. It’s like the building has a soul. The employees maintain the grand old era this hotel has seen with their gracious warm professional attitude. I booked this hotel and had to leave urgently the day of my arrival. The front office manager assisted me with this and when I was able to return, he remembered me. I felt as if I had been patronising the hotel for years. I used the spa and pool service, room service, the famous afternoon tea. All were excellent. The breakfast on offer is a good quality Turkish one, not the generic 5 star buffet the rest of the world offers.

Don’t use the lift during peak times, after breakfast or at checkout time, or just slow down and be prepared to wait. After a day you start to wind down and it doesn’t really matter.

For several years now, I have chosen to stay exclusively at this hotel. Each visit reaffirms what makes it so special — its unique, almost magical sense of home. The service is excellent, the cleanliness impeccable, and the food always delightful. But the true soul of this hotel lies in its people. It’s the staff — many of whom remain unchanged over the years — that create this atmosphere of familiarity and comfort. I know them by name, and they know me. When I arrive from the airport, I already know Emre will greet me at the door with his warm smile and a heartfelt “hoş geldiniz.” And at reception, it’s always Akin, the manager, who welcomes me. I must honestly say — having stayed at many hotels around the world — I have never encountered a manager like Akin. He treats every guest with sincere care, attention, and quiet professionalism. For me, this hotel would lose its feeling of “home” without him. My friends, too, have noticed his genuine warmth and professionalism. I sincerely hope the management understands how valuable he is. I always book a suite or a studio — in my view, the best value-for-money choice in Istanbul. The rooms are spacious, the pillows comfortable, the bedding luxurious, the toiletries high-quality, and even the hairdryer is a thoughtful detail for women who care about such things.

Now, I want to address the hotel management directly — because I know you read every guest review, and that alone speaks to your high standards of service and guest care. Unfortunately, this 05.05 something happened that has now repeated itself for the third time. The first time, I experienced a situation that left me with a bad impression — but I chose to say nothing, assuming someone was having a bad day. The second time, I again stayed silent, thinking perhaps the person was going through something personal. But the third time, I’ve decided it’s time to speak up. Once again, the issue was with Mr. Emre at reception. His tone is cold, his communication dismissive, and his attitude, frankly, inappropriate for a hotel of this standard. During a previous stay, I had already made a new reservation for my next visit. I kindly asked Mr. Emre to assist me with it. His reply was rude and unhelpful — simply because the reservation had been made on Booking.com rather than the hotel’s official website. After three days of excellent care and service from everyone else, one person managed to erase the good impression — and I left with a heavy heart. This time , I had the misfortune of checking out with him again. I already sensed there might be a problem, but hoped for better. Since my room had been prepaid several days earlier, I asked him to confirm that the charge wouldn’t be processed a second time. To avoid any misunderstanding, I involved Daria to help with translation. And yet again, I was met with a disrespectful tone — and even accused of lying. Of course, misunderstandings can happen, especially in a hotel that welcomes international guests. Not everyone speaks fluent English. But any issue can be solved with kindness and willingness. With Mr. Emre, these qualities are consistently absent. Once again, I left your hotel with disappointment.

Beautiful, historic hotel in the heart of the Pera district.

It was well kept and clean

A historic hotel that takes you back in time. For the service and comfort it’s one of the best bargains in Istanbul.

Service, confort, location and history of the hotel

The view and the noise from the bedroom overlooking the busiest road.

Location and the beauty of the hotel

Historic hotel with all modern cons

Bar had lousy service

Atmsophere is unsurpassable. You felt you were part of a historical watershed. Location is also super for restaurants, bars. People very friendly.

Room facilities (Room 618) were not optimal.Basically there was no where to hang up your stuff apart from rather inadequate wardrobe, which squashed the clothes. rence. TheA couple of strategically located wall hooks would make all the difference. My wife couldnt get into the room once because the wadrdrobe door had been left open across the entrance door. There was one curatin only to cover window/doors which opened in the middle, so it was had to keep window open at night for fresh air. The wasy chair provied was uncomfortable, you tended to slide off if you stretched out on it. Lack of proper lobby or waiting area is a product of history -You could perhaps make better use of limited space by having smaller chairs in the windows. Give guests not only complimentary nuts, etc, but nice looking (possibly wood coated) ball point pens, with Perera Palcae Hotel wirtten prominently on them.

Le style immuable

Historical hotel, very beautiful.good breakfast

Unfortunately the hotel holds weddings every weekend and you can't get into the lounge, music is constantly blaring until 1am, and since the hotel is old, the noise insulation is very poor and it is noisy in the rooms on the first floors. And if you live on the upper floors, then in the morning there is a problem with the elevator since there is only one.

Great location, in the center of city's history, easy access to subway, super nice interior and historical building.

It's not really a negative feedback but in a hotel at their scale, the hair dryers in the room could be better.

We’ve stayed at this hotel many times and it never disappoints. The location is fantastic, and the building itself feels like a museum—you can truly sense and breathe in the history of Istanbul over the past two centuries through its beautiful classical French architecture. Knowing that Agatha Christie wrote Murder on the Orient Express here adds an extra layer of charm and intrigue. We had some last-minute changes to our plans, and the staff were kind and accommodating in helping us out.

It was a dream-like experience that took you on a journey through time.

From the view of the Bosporus to the comfortable bbeds and attentive staff, not to mention it's legendary guests, the Pera Palace is nothing but exceptional,

There was an event and some areas were closed to guests during my stay. Timing was off.

Beautiful historical hotel, accommodated our requests for rooms together with the kids. Friendly staff.

Lovely room Greta Garbo suite Breakfast was good

Beautiful building with great history.

Staff were not as friendly as they could be.

Pera Palace is a beautiful hotel full of charm and history. From the moment we arrived, the service was warm, polite, and professional. The staff made everything easy—check-in was smooth, and they were always ready to help with a smile. Our room was clean, quiet, and elegant, with lovely details that made it feel special. You really feel like you’re stepping into a different time, but with all the modern comfort. The breakfast was a highlight. A wide variety of fresh fruit, pastries, cheeses, and local dishes. Everything tasted homemade and high-quality. The setting was calm and classy, with a relaxed atmosphere that made it the perfect start to each day. If you’re visiting Istanbul, stay here. The mix of service, comfort, and history is hard to beat.

Nothing

1- lovely historic hotel with a beautiful lobby area 2- friendly staff that attended promptly to any matter 3- very nice breakfast options 4- spacious room and toilet (triple room was booked) 5- fantastic location and lovely views from the balcony

1- air conditioning wasnt functioning properly 2- an important issue is the lack of soundproofing as noise from the street and specifically other rooms can be heard quite clearly. 3- drainage smells from the bathroom

History, location and atmosphere

Attitude of staffs was a bit indifferent, and the receptionist at spa was either super nice or dishonest depended on the person.

A true gem in the heart of Istanbul Pera Palace is so much more than just a hotel – it’s a living piece of history, an architectural gem that transports you to another era the moment you step through its doors. The aura of a bygone century fills every corner and detail, creating a truly unique atmosphere that feels like stepping into a different time. The staff are another highlight: genuinely kind, polite, always smiling, and incredibly efficient. Whether it was room service or any other request, they responded quickly and made everything feel seamless. All of this makes Pera Palace a wonderful choice for anyone looking to experience something special. The breakfast is quite good, served in the beautiful Agatha Restaurant, where we also had dinner. While the food at dinner wasn’t anything extraordinary, the space itself – with its ambiance and historical charm – more than made up for it. Overall, Pera Palace offers a magical and memorable stay, full of character and timeless charm.

However, one important drawback to note is the soundproofing – or rather, the lack of it. Due to the age of the building, noise from the street, other rooms, and especially early morning cleaning activities can be heard quite clearly. So if you’re someone who values peace and quiet, it’s something to keep in mind

Beautiful lobby, comfortable room

Service was mixed. Good but confusing getting a drink and sitting in beautiful lobby lounge.

The staff was extraordinary!

Bathtub drainage problems.

Beautiful, helpful staff

Nothing

Very polite staff.

Nothing I didn't like

Amazing hotel at the heart of beautiful Istanbul. It is actually not only a hotel but a great experience at Pera Palace in every aspect (reception, breakfast, the structure of the hotel, the history in it, the rooms)... Loved it, and we highly recommend!

The aged elegance of the hotel, the welcome from the staff and generous breakfast.

Size and design of room was great and all team were super kind and helpfull.

We didn’t have any negative experience..

The inside of the building is beautiful. The food very good Staff very welcoming Ambience very relaxing