Il Tornabuoni, Florence

The location is great, the building is beautiful and the lobby as well.

The rooms were very busy, lots of clutter and lots of busy print wallpaper, strange paintings of bugs. The bathrooms were very tired, the towels were hard and the sheets didn’t feel like a 5 star hotel.

Excellent location, staff, facilities.

Great 5 star hotel in excellent location and a luxury hotel. We were upgraded from a junior suite to a full suite which was great. Good concierge and front desk service as well as from the doorman

The breakfasts are not at top standard compared to many other five star hotels. The selection is fairly basic : no fresh yoghurt limited egg selection breads are limited

Beautiful property with friendly attentive staff.
Location was perfect!

Our air conditioning didn’t quite seem to be working properly- a bit too warm for us

I liked the style of the rooms, the cafe and bar staff were friendly, the doorman was unfailingly friendly and helpful, the rooms were very clean.We liked the Hemp products provided, you could really manage had you forgotten to pack a sponge bag of your own. The stair case was stylish. The bar staff were helpful.

The welcome was very poor with a crowded hallway letting down the luxury of the rooms and a perfunctory welcome. Rooms were not ready when promised and one room not ready till 4pm, and even then desk staff did not bother to ring through and let us know. Our luggage was left in the hall of the hotel accessible to anyone. The suite was not much better than the double rooms so not worth the extra cost. The cafe was sweet but tiny, the roof terrace bar had some seating but the bar looked un finished and messy and no one was serving drinks and the perimeter railings were not safe, they moved if you lent on them. The bedrooms, while Stylish and super clean with comfortable beds had impractical design features, no suitable bedside lights for reading in bed, in the bathroom the height of the shelves meant you couldn’t use the pump action soap provided, there were no shelves for our own make up bags, the towel rails were positioned so you hit your head above the facilities, so while everything looked good the designers hadn’t given enough thought to how guests would use the spaces. There were no good reception rooms the main hotel was a narrow corridor usually busy with and made even busier with suitcases. The lifts were tiny. While the hotel was ok it was not as good as other 5* hotels in Florence. It felt like we were renting rooms from a disorganised office in a busy thoroughfare rather than entering a welcoming 5 star hotel.

The staff was very welcoming and helpful. The rooms were beautifully designed to mimic the historical city of Florence! We really enjoyed the central location close to many touristy attractions. It is very safe and almost everything is a walking distance away.

The AC wasn’t very cold, and they didn’t have a spa or pool.

Central location in very nice part of Florence.

Luxury hotel- truly. Service impeccable. Adam bartender and service person extraordinaire! The location was amazing. We heard beautiful Opera on the steps near the hotel every night. They did not sing too late, but were incredible. This hotel is amazing! The facilities and service is outstanding.

Location, Style, Architecture

The room was very small. The hotel does not have a lobby. The restaurant was not cosy.

Location: very good location. It is located along the shopping district
Staff: The hotel's entire staff is very friendly, accommodating and helpful.
Hotel: very clean and cozy. I highly recommend this hotel.

none

I absolutely loved the location, the staff were amazing and so helpful and friendly, always willing to help.

The rooms were so uniquely designed and so neat and modern.

The cleanliness of the hotel and the rooms were absolutely amazing.

I loved that this hotel was so close to everything in walking distances to the best restaurants, cafes, and the luxury stores for shopping.

One of my favourite unique hotels i have stayed in.

Perfect staff. Very good and hospitable. Clean place and good bar and near to all locations

A beautiful hotel in a central location. Staff were delightful and our room was spectacular. We were disappointed to be only spending one night there!

Some details in the room description on Booking were not matching the actual room (this about the balcony). and the hotel was confirming that they informed Booking but it was not reflected on the website

We loved EVERYTHING about this hotel. The rooms were unbelievably comfortable and beautiful, the staff at the door, front desk, house keeping and rooftop bar made us feel welcome, comfortable and at home. Everyone went above and beyond for us.

Absolutely nothing. We will definitely be back here in the future. A++ all around.

Amazing location and all the staff were very helpful especially the front desk staff

Everything was perfect

The Unbounded is in a building that also has other tenants. Our "first" room had constant construction noise-the drilling in concrete was loud enough to disturb us so we requested another room. Our "second" room had a sewer smell to it. So we requested another room. This time we got their "junior suite" which I would call the Deluxe King Room that was booked by Bookings as there was no "second" space to call it a suite. (This hotel has a problem with their descriptions as our room was suppose to have a balcony. It didn't. Their ONLY room with a balcony was their suite.) For the move arounds of the rooms, they comped us breakfast reminiscent of other Hyatt's in the States.

It costs us over $1000 Euros/night. In our month's travel, this was the most expensive with the least value for the money. Maybe, if I knew what to expect, I would have paid $400, but it is not what it seems!! This is as close to a scam as a hotel can get. Their descriptions are wrong!