Riad Idrissy, Fez

We booked this Riad because of the reviews and pictures we had seen. It looked beautiful, clean and well kept. Upon arrival we discovered that it was exactly the opposite. The room was very dark, the sheets seemed as though they had not been changed. We found so much hair in the sheets. The bathroom was disgusting and the smell of sewer would permeate. The bed is 3 meters away and we could smell it. The room was genuinely dirty. Dust everywhere, broken lamps and torn curtains from the hooks. No locks on the door. Ordinarily in a riad it would be fine but it’s open to the public because of the ruined garden restaurant (aptly named)in the same property and anyone can wander into the room. I am sure at some point this Riad was beautiful and well maintained. In our opinion it no longer is. Judging by the photos etc we were very excited to stay here. We didn’t unpack and In truth that evening we refused to shower and took to sleeping in our clothes to avoid as much skin contact with the bedding. At first light we just left having booked other accommodations.

We left the first chance we could get

Excellent location a little out of the madness o you don't get lost. Nice ambience and classic style. Amazing room. Best of my trip

Little information to support getting to Riad or offering of other info in advance.

Road full of history. Very nice rooms. Delicious breakfast. Nice location in the center of medina.

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The staff and property location was great. The concept of maintaining the vibe of an old histotic building was good however its execution was poor

Room was poor in hygiene , cleanliness and things were broken and maintained very poorly.

The Riad was beautiful, in a 400 year old building with a stunning garden.

Some lights are dark

Really really stunning - like staying in a palace. Oh and there's a tortoise who lives in the garden. If you're looking for directions, follow the signs to the RUINED GARDEN, the Riad is attached to the restaurant.

It was like going back in the past. There is a lot of history at this place, our family enjoyed it. It was very bizarre in a good way. Breakfast was good. The hosts were very helping, thank you guys! Restaurants also magical and a great addition.

None

Amazing service! Felt like being cared for by family. This Riad is ran by a group of young men who are being very attentive and helpful. We were greeted in the comfortable and amazing courtyard with an intro of what to do and what our needs were then shown upstairs to a large room and private bathroom. Then he took us on a tour of the riad. They have a cozy library opening into a beautiful garden patio surrounded by plants and flowers. We then headed to the rooftop to enjoy an amazing view of the Medina and surrounding mountains. The Lost Garden Restaurant is attached to the Riad and ran by the same people. After 10 days in Morocco, we so appreciated this great service. The waiters spoke English and French and took the time to explain things even though they were busy. The food was outstanding, no wonder they are fully booked in the evenings! The had a lamb tangine and lentil stew that we now want to replicate at home. We had to leave at 4 AM in the morning. They organized our transport to the hotel, walked us to meet our driver and provided us with a healthy breakfast to go and a fresh orange juice. Absolutely marvellous!

Beautiful property with amazing hosts

Nothing

Beautiful garden riad and lovely decoration. Interior of riad is very dark and although authentic very dark and a bit depressing to spend time inside. Very different from the courtyard. The dark wood room was authentic but lacked lights.

The facilities in the rooms are clearly not checked. The shower head was broken from being old. I can’t believe the had to be told the water is not coming out the shower head and only the side of the shower head as it was old and split. I told them at reception but they didn’t do anything about it. The cupboards are dirty. They had random rubbish on top - a broken telephone, random parts from the aircon and Manuel. The side table had a broken leg that kept falling off when you place items on the table. Needs an upgrade inside. The bathroom is also not very well maintained. Worst of all is that the doors in your room do not lock and there are no keys. Who wants to travel and just leave your door open. Not that Morocco has been the safest of places you’d trust your valuables to be safe in. The door only closes from the inside. There is a safe but that did not work either. Come on guys. Get your stuff sorted if you charging for rented rooms!!

This riad is one of the most beautiful places I've ever stayed in in my life! I was in awe of how lovely all the details are of every corner of this place! The room itself was massive, we stayed on the ground floor which had huge antique Moroccan doors. All the furnishings were beautiful and comfortable. The bathroom was big and clean. The rooftop and balcony of the property has amazing views of all of Fes. The location was great. Right in the middle of the old city. As soon as you step out of the riad there is a juice stand that makes fresh squeezed juice for you to take on your way to walk around all the lovely shops. The good at the riad was perfect! Breakfast was one of the best I had in all of Morocco and the dinners at the on site restaurant were delicious

Everything was perfect!

Beautiful Riad with very welcoming and helpful staff. The cafe/ restaurant in the garden serves great food and is one of the nicest places to eat in Fes.

Nice location in the medina of Fes with their own restaurant in a lovely walled garden! We got organized a guide immediately and loved the atmosphere in the garden!

The room facility was not the best, we had a broken showerhead, the door to the bathroom was so noisy and the restaurant was ok from food but nothing special.

The decor is incredible, the restaurant (ruined garden) it’s so beautiful and delicious definitely recommend! The staff was so sweet and friendly, very helpful with any needs we had!

Nothing, everything was perfect

The location (already in medina but halfway between main streets and taxis ;-). The restaurant in the exterior garden (where we had dinner almost every night), the room decoration, the terrace view, the common parts of this incredibly riad! And the GREAT breakfast!

The interior steps were indeed steep but doable. I would liked a greater air extraction from wc specially after baths but was tolerable.

Beautiful traditional decor. Spacious room. Attractive garden restaurant with decent food. Staff in restaurant at breakfast and lunch very helpful.

The shower was dark with an unpleasant smell for much of the time. The shower tray was cracked/broken. The roof terrace was very small. Little information given about the property on arrival eg fact there was roof terrace/other terrace. The description didn’t tie up with the Telegraph Travel description eg early morning tea/coffee delivered to room before breakfast.

Beautiful, charming, great food

Nothing

Once found it was relatively easy to negotiate the winding, crowded alleyways of the Old Medina.

The major problem was a double booking that meant that I had to move out for one night in the middle of my stay. Riad Idrissy did arrange everything for this including helping with the actual move but this really eat into 2 days, particularly as the Riad to which I had to move kept me waiting for over an hour on arrival. A great shame as a lovely property.

Loved the atmosphere of this beautiful restored 18th Century home. I thought the staff were super friendly and helpful. Youssef was particularly helpful when my daughter left her AirPods behind, he worked with me to help get them returned to us. Much appreciated . Loved the relaxed and charming feel of this place and the beautiful ruined garden where we ate breakfast every morning. By far our favourite Riad in Morocco , dreaming of returning.

Lovingly restored property hidden away in the labyrinth of Fes. Truly a pleasure to stay there, one can feel the culture and history of the city at every turn. Guides offered by the hotel are a great deal and essential. And of course the restaurant is amazing!

Great staff! So helpful and kind. Our party was running late for our dinner reservation and they accommodated us. They warmed up our room prior to arrival as we did not have heat in our prior hotel. Great touches every where. Restaurant is excellent!

Nothing al all.

This place is an oasis in the bussling fes, a garden escape. We ate at the restaurant downstairs and it was delicious. Breakfast was exceptional. Staff were so friendly and gave great advise. Would definitely stay here again if I was back in fes!

Nothing!

The breakfast was amazing and the location was perfect. The hotel staff were incredible and so helpful. They went out of their way to make us feel welcome. Would 100% stay again.

We were met outside the city walls where the airport taxi, arranged by the hotel, delivered us by a lovely man with a barrow to take our cases. He took us down the winding lanes and to the hotel. What a fantastic place. We could not have been happier with the location and customer service that we received.

We loved everything, no negatives at all!

Wondeful in every way. The staff were all so friendly and helpful, the rooms are huge and the building is stunning. We gad both rooms on the top floor and there was a lounge and an outdoor terrace.

The building was lovely, it was very unique and peaceful. The room was beautiful and the ruined garden was a delight to relax in.

Breakfast was amazing, probably the best we had in all Morocco. Unfortunately that was the only good thing about this place :(

The room was not clean when we first arrived, with lots of dust everywhere (I had to wipe everything). The garbage wasn't clean on the second day, so we had to ask for it to be cleaned. Service is not great and as a 3 women only group, we didn't feel the men that were working there treated us very well. It seemed that they were always "doing us a favour" and we would see them being polite and nice with other male guests but not with the female ones. This excludes the morning team. The rooms don't have locks, and the place is shared with a public restaurant, so we din't feel 100% safe. Overall for the price it is ok, but I wouldn't go back to this Riad if I had a better option.

Charming, clean, outdoor terrace

Nothing

Awesome location with rooms set in beautiful surrounds. Room was cool, large and comfortable. Breakfast is available in the gorgeous garden. Staff so helpful, friendly and professional. Enjoyed it so much we are returning after our desert trip. The staff looked after our luggage while we were gone.

The team are incredibly friendly, welcoming and attentive while the accommodation is visually stunning with plenty of space - just the best place to stay!

Beautiful old building. Garden restaurant lovely. We were the only guests staying due to Eid celebrations. Large room with comfortable beds. Very good staff helpful and friendly without being overbearing.

If you’re not very mobile the stairs to the bedrooms may be an issue if you stay on the upper floor. Good exercise for us! I did ask for coffee to the room in the morning which did not appear. I’m not sure whether it was delivered to the incorrect room?

the staff was in very good spirits and very helpful and great atmosphere in the garden.

the only thing that could be improved is the cleanliness in the rooms. in the bathroom sink drain there were hairs from previous guests.

Lovely Riad in the heart of the Medina retaining its traditional style. Lovely restaurant that is part of it called the Ruined Garden. It was a great place to recover from all the exploring. Very nice Double Room Library that we stayed in with provision of an additional bed for our 10 year old. Breakfast was large and nice.

Stunning building and garden, exceptional hospitality

quiet quirky good location lovely staff

Very receptive staff who meet you at outer point of medina and help with bags, navigation to them. Lovely garden for breakfast and other meals if desired. Large room with access to 2 outdoor terraces. Beautiful entry area. Fez medina lively, fascinating and great to stay in its midst for easy access. Very clean, quiet.

Steep (but lovely) steps to room but fine if you're good with it.

Fez medina can be hectic, so super nice to have the garden to retreat to. Clean, nice room. Pretty quiet for being in the medina.

This is not particularly bad, but the property seems to be first and foremost a restaurant / cafe that also has rooms. Staff are around, but pretty busy with the restaurant in the afternoons/evenings so you have to actively seek them out if you need something. Also has more backpacker vibes as opposed to traditional riad vibes. Again not bad, but just something to be aware of.

The restaurant is great and location is perfect. The riad is beautiful.

There are no locks on the doors and no one is at the concierge. We could not get a hold of them to help us find it within the Fes labrynth, and there rarely was someone at the front desk.

Amaying place. Very nice, large rooms, and beautiful decorations everywhere. Plus RUined garden as the restaurand with turtles. Really amazing. Compared to 5 stars riad in Rabat, this one was far better.

We really liked the friendly staff and beautiful courtyard in the riad. We appreciated their help with transfers from the bus station at night and then the car rental in the morning and also the breakfast to go too :) We were only there for a night but could be a lovely base for a few nights!

The only thing that we didn't enjoy so much was the walk back at night to the riad. The area felt a little intimidating at night as there were some teenagers fighting in the alleys. Maybe some additional street signs could help to get us back on track after changing our route and wanting to keep our phones which we were using for directions away. I'm sure it was an unlucky experience as everything else was great.

The kindness of the staff. Very romantic garden. Location in the maze of the Medina and yet very quiet.

I like délabré hotels but this beautiful Ryad needs a bit of a restoration

The restaurant in the garden and our room where very nice.

Quirky, beautiful gardens entrance and breakfast area. Great staff, and a very big comfortable bed.

Everything was amazing. Taxi service from to station and back once departing. Water included in the room was a nice addition. The staff are very friendly and even upgraded my room for a night. Also, breakfast was great.Would be happy to stay again.

To be honest, nothing. Was perfect.

bohemian

Staff were lovely and rooms were typical moroccan theme with lovely courtyard

The rooms dont have locks so doesnt feel safe even if there is staff to look over your room

It was a great and historic building and the people working in the hotel were very kind. As they managed kindly our transfer from CTM bus terminal to the hotel and to the airport, we had a so safe and secure visit!!

Really beautiful building, with decorated ceilings in the room, etc. The building itself is worth visiting. It also has a great restaurant, the ruined garden. The breakfast was also generous and fresh every day. The room was big, quiet at night with a comfortable bed.

Our main worry is that there is no way to lock the rooms, and the entrance is through the restaurant, so it would be easy for someone to slip in. Unlike other hotels we stayed in, they didn't provide a water bottle every day as we assume that the tap water isn't safe to drink.

I think we stayed in the best room of the riad. It is on the upmost floor and it means that there is no noise (in the morning you can hear birds singing), big windows open to roof terrace from where are good views to the town. Bed is big and comfortable. Good wifi. I also liked good quality towels. People working in the hotel are kind and helpful.

Location and attractive building and garden. Friendly and helpful staff.

Stayed from 10 February for 5 days. Bedroom, bathroom and community rooms very cold. Lighting romantically dim but difficult to read and shave.