Casa de Campo, La Romana

Location, variety of food, entertainment

Breakfast has very limited healthy options,different porridges, cottage cheese, etc are missing. Staff distributing the food never smile and is so grumpy. Spa experience was very bad, great facilities but massages are so bad. Hotel compensated one massage, but the experience wasn’t pleasant.

All the attention, people and food Places were awesome. highly recommended

Price variation from the booking, it should tell you what' s the increase do you don't get surprised

Excelente

Charged twice for an extra day paid and on top of that charged for late check out even with the room paid

There were lots of options for dining

Lacked consistency they should treat clients spending high volume on a much better level. There is a lack of communication among their staff. Staff should be retrained. if you plan to stay here get confirmation and visuals of what it is that they are promising because you will be disappointed if you do not. I would recommend staying in Punta Cana if you are looking for excellent and consistent service.

nothing

Firstly, we stood at the reception for 3 hours to get our room booked.since they were not prepared for our settlement. Secondly, the rooms were cleaned at 6 pm, when we came to rest in the room.And it wasn't comfortable

Big and comfortable rooms. The staff within the reception and the rooms/cleaning was very nice.

The facilities were a bit old. The beach was not that nice, many of the chairs there broken and dirty, and the staff there seemed pissed off.

absolutely amazing in every aspect

nothing

Wonderful all around

Excellent all around. The dining options, property, beach and spa are all incredible.

N/A

Everything was spectacular. From the moment we arrived the attention was excellent until the moment we left. The Villa where we stayed was beautiful.

The new Premium suites are excellent just across Teeth of the dog , which is a golfers dream!!

Check in and check out hours could be more suitable, but 4pm and 11 am? We had to request a late checkout and they were kind to give it to us. Check in process In the new Premier area is kind of slow or they need more staff. Once we were checked in everything was great

Absolutely EVERYTHING

Staff and native population very warm and helpful. Food was great, but very expensive. Beach was beautiful. Golf courses were tremendous, although the greens on the Teeth of the Dog were very slow.

Gas guzzling golf carts, the jerking and bumping and the fumes.

A+++++

A+++++

Staff was so polite and efficient. The place is huge but we had a golf cart! The Marina, Altos de Chavon and Minitas Beach were amazing places, we had dinner at Causa and lunch at Minitas and then we relaxed in the adults only infinity pool. It was a short but wonderful stay, we got to eat delicious food and we enjoyed a lot.

Nothing

Everything

Nothing

After I wrote the truth about the hotel in the previous reviews, that they do not return the deposit, they do not let me into the room. Registration in Booking takes place and the hotel says that there are no rooms, although registration takes place when booking!!!! Terrible hotel!!! They steal the deposit, and if you tell the truth about them in the reviews, they won't let you into the room! They should be judged!!!!! Respond, Good lawyers ;) Uche was not allowed four times!!! There is a documentary confirmation of my words! And in the last two months I have been staying in this hotel for about a month. I rented rooms more than ten times for several nights!!! Draw conclusions!!! I am a local resident, but imagine what attitude to those who rarely come to them)))

After I wrote the truth about the hotel in the previous reviews, that they do not return the deposit, they do not let me into the room. Registration in Booking takes place and the hotel says that there are no rooms, although registration takes place when booking!!!! Terrible hotel!!! They steal the deposit, and if you tell the truth about them in the reviews, they won't let you into the room! They should be judged!!!!! Respond, Good lawyers ;) Uche was not allowed four times!!! There is a documentary confirmation of my words! And in the last two months I have been staying in this hotel for about a month. I rented rooms more than ten times for several nights!!! Draw conclusions!!! I am a local resident, but imagine what attitude to those who rarely come to them)))

The hotel does not refund the deposit-they steal money. Freaks!!!

The hotel does not refund the deposit, it has happened many times-they steal money. Freaks!!!

The hotel does not refund the deposit, it has happened many times-they steal money. Freaks!!!

Location and golf cart

bedrooms too old and too early check out

very nice and great service

room was a little noisy and nice but for the price it was just average

Casa de Campo is one of those places you feel like everything works well. I go at least once a year, because of golf. This time I didn't play golf and I enjoyed visiting family.

everything was awesome

great room, visually stunning every were you look

need to organize more activities in the night

The room, the beach, breakfast, and dinner, all the services provide especially guest services, also the check-in service

I think it would be convenient to upgrade the golf cars

The friendly professional service, the choice of restaurants, the excellent food, the amazing beach.

Cannot fault it!

the bar

the room and they told me I got a upgrade which was lei toilet was running Shutters bed and bedding were uncomfortable place needs renovation

Absolutely gorgeous and surreal place. The resort is a city on its own and they’ll give you a small golf cart to go around. rooms are very wide and comfortable and you have hundreds of different activities to choose. definitely worth a visit on its own!

nothing

The facility location, beach, and pool area was really nice.

Staff in this hotel were not accommodating. I requested two rooms connected since I was a family of 4 children and 2 adults, as a result I was told to either book two rooms or a villa for triple the price and space necessary. I booked the rooms and when I arrived to check in it took over an hour just to tell me my children will have to be split to a completely different house about a block away from me. After requesting a better alternative and explaining that a 1,10,12,& 14 year old could not be alone and unattended… the staff continued to tell me that based on availability that was my only option. After hours of back and fourth and literally about to leave (even cried) they upgraded us to a villa. The experience was horrible and I would not return. Staff in the beach were extreme slow, ice scream booth had no ice scream and the workers were miserable and dry. The employees tone of voice and unfriendly demeanor was horrid. When I got to the villa I requested wifi access in which the personnel told me an incorrect password - I called back just to be told that a technician will “fix it in the morning”. I called back again and got another person on the phone this time and explained that I cannot stay with 4 kids in a hotel with no internet access and asked if there is another passcode for the wifi in which this new individual helped and provided a correct passcode. The amount of teeth pulling I did in the mere two days was disgusting and disappointing. I expected 5 star service but this did not meet the qualification. Villa had no water bottles and spited some bugs, over all maybe next time the experience can be different but still upset at all the run around I had to do at check in and how I spoke to about 4 people all in which were telling me they will do “their best” but never did anything. Lastly after almost walking out someone came and helped me stay beside my children by offering the villa but it really should have not been this way.

the villa was amazing! super comfortable. Our concierge Geovanny was super attentive and made our stay super smooth. Our maid Miosotis was superb, treated us really well and her food was amazing! we cannot wait to come back

Everything was great staff very hospital

The room with the king bed was very old and worn down and with very low ceilings

Excellent service. Beautiful place to spend time with family and friends.

Nothing

my villa was beautiful and amazing and so was the staff fresh fruit and fresh squeeze juice every day

no complaints

atmosphere garden beach

all workers dont know english also they are so rude and unfaithful the hotel reception manager just good

wonderful resort

there is no sound proofing at the "casita". you hear everything from your neighbor, as if he is in the same room. beds are very soft.