Billini Hotel, Santo Domingo

Beautiful property in the colonial zona, great staff throughout, FOH was helpful and bar staff all very helpful.

First time in SD, didn’t know how far Colonial Zona was from downtown and CBD.

The location is good

Disappointing Experience at Billini Hotel. I recently stayed at Billini Hotel and was extremely disappointed with my experience. Firstly, the air conditioning in my room was not working, which made it impossible to get a good night's sleep in the sweltering heat. To make matters worse, there was constant noise from outside that kept me awake throughout the night. I had specifically paid for a room with a terrace, but upon arrival, I was given a room without one. This was very frustrating as the terrace was one of the main reasons I chose this hotel. Additionally, everything in the room looked cheap and outdated, which was unacceptable given the high price we paid for our stay. The breakfast was another letdown. The quality of the food was poor, and there were very limited options available. It certainly did not live up to the standards I expect from a hotel of this supposed caliber. I was not the only guest experiencing issues. Upon arrival, there was another guest in the lobby who was visibly uncomfortable and voicing the same complaints. Overall, my stay at Billini Hotel was a disappointing experience, and I would not recommend this hotel to anyone.

Nice boutique hotel in a historic building in a great location. Staff was very friendly, place was clean, and breakfast was ok. There is an outdoor sitting area on the first floor and a rooftop pool and bar.

Breakfast

I liked a lot about this hotel! LOCATION !! We walked to everything in the historic, Colonial Zone, including some amazing restaurants in the evening. Breakfast Coffee & croissant complementary and delicious and $ Breakfast in lobby also very good - egg chef cooks to order. Boutique feel to the hotel - beautiful spaces and art, sunny courtyard for lounging and dinning, small but cozy rooftop pool with bar, tables and a couple of lounging spaces. ( they served Valentines dinner poolside with music the night we were there). It is a small hotel - you can look up from the open-air court yard and pretty much see all the rooms. Staff were all very accommodating. Very clean and well maintained. They front desk hooked us up with a driver who works for them ( Felix ) who was WONDERFUL.

This critique is a bit nit-picky because the PROS far outweight the CONS. Other than front desk staff, most didn't speak English. But, then again, it is a Spanish speaking country and I didn't speak Spanish. The rooms all face into an open air court yard, most with only interior view windows. It can get noisy if there is an event anywhere on the premises. Our toilet wouldn't flush and we had to call maintenance twice. The third time was 10:00 PM and the on-duty staff couldn't fix it so they sent us to another room to sleep for that night. It was fixed when we returned to our room in the morning. So it was a problem, but they did their best to fix it and keep us comfortable.

Room size .was great, the TV woulnt tune to english

Tvk

The hotel is ideally located.

My recent visit to Billini Hotel was nothing short of a dream come true. From the moment I stepped through the historic doors, I was transported to a world of luxury and charm. The architecture and decor at Billini Hotel are simply breathtaking, seamlessly blending old-world charm with modern elegance. Every corner of this gem exudes sophistication and beauty. But it's not just about the aesthetics – the service here is top-notch. The staff went above and beyond to ensure my stay was comfortable and memorable. Their warm hospitality made me feel like a valued guest. And let's talk about the food! The culinary experiences at Billini are divine. Whether it's savoring a delicious breakfast on the rooftop terrace with a view of the city or indulging in gourmet cuisine at their restaurant

what truly stole my heart was the serene courtyard, a tranquil oasis in the heart of the bustling city. It was the perfect place to unwind after a day of exploring.

Absolutely love everything about this place.

I couldn't find anything I didn't like.

location n staff

first floor rooms open to breakfast area so 6 am was noisy

Clean, excellent breakfast, excellent staff.

Some rooms are a little smaller than they appear but over all the beds are very comfortable.

Excellent location. Friendly staff.

Pool closes at 5pm. We spent a lot of time working out how to turn on and off lights and fans. The shower took forever to warm up and figure out. The rooms were nice, but definitely not worth the money.

Location

Poor room light

The location was good and I felt safe. The staff was very friendly. Also the breakfast was pretty good.

I really wanted to give the hotel a 5 but the internet was spotty going off and on for the entire 4 days that I was there. So the internet coverage was horrible. Also, while we were there, they had 2 weddings going on in the courtyard, which we were not told about. I would have like to have had our room on the wings of the hotel away from all the activities. The refrigerator in the room also was working properly. Would I stay again, Mmmm, not so sure. Perhaps if the price is good.

Didn’t eat breakfast at hotel wanted to go out and experience some different food and enjoy a morning walk. Location was great for walking and exploring

The rooms could be a little more soundproof

Everything! Colonial design made modern

Nothing. It is perfect as it is

as always great amenities and location and staff!

Breakfast was lacking. Room booked was too small

great location nice combination of historic building with modern comfort compétent staff, excellent customer service

nothing

We liked the pool on the rooftop, the buffet for breakfast was nice too and we tested the spa, which was really good (the masseuse is great!). The location is perfect too to go and explore la Zona Colonial.

Most staff were amazing and very welcoming and helpful, but as we arrived we found out someone who tried to take advantage of us by giving us another room than the one booked via Booking, which he mentioned only once he made me pay the room I did book. Evidently, he said it was an "upgrade" but when I replied it's fine we don't need an upgrade I just want the room I booked, then started a long exchange about how much the new room was good and me maintaining I wanted the room I chose - to eventually understand that it was already occupied by someone else. I found that he had a lot of nerves to make us believe it was our day of luck while changing the reservation without telling us. It's not the first time this happens to me in RD but I was expected more respect from one of the most luxurious hotels in town. Then in return, his colleague came to help and resolve the case, we accepted the other room and they offered us a massage each. But the other guy never apologized. This is not a nice vibe when you arrive in a USD200+/night hotel, where you're supposedly coming to relax.

The rooms are great!

Luis, Vladimir and Leonel are exceptional customer associates. They made me feel very welcomed. Luis facilitated a smooth registration was extremely professional and took the time to ensure my needs were met.

It’s not a dislike but more if a suggestion to offer better rates for diplomatic travelers or promotion codes for business

close to the venue

service is very slow nice people but service needs attention

Location, value, staff, quality of room, quaintness of hotel

Had a bad egg one morning, upset stomach, food in restaurant seemed a bit pricey compared to other places for what I got, but was good.

Staff was very kind and helpful.

The location and very nice and helpful staffs.

The room is basic but comfortable. The facilities are too old and need to be upgraded.

Second time staying at the hotel. Loved this room/experience more than the last. I will most likely become a regular here.

Beautiful rooms, very friendly and helpful staff, good variety for breakfast

NA

Perfect location , the intérieur design, the rooftop terrace

I bit noisy. We booked a rate with breakfast but the made us pay the breakfast again.

charming and localization

Perfection! Possibly the most complete hotel in the area. Multiple amenities such as rooftop pool, spa, and a lot of options for breakfast, lunch and dinner in their various restaurants and bars on-site. The staff was great and this hotel is one of the few pet friendly hotels in the area !❤️

location, decorations and historic construction.

uncomfortable bed, small size bed and the room had to much humidity.

THE TREAT MENT OF THE EMPLOYEES SPECIALYY SAMDAM

HMM NOT ALL THE RECEPTIONIST ARE GENTLEMEN

The location was awesome, and the hotel was very clean and amazing. The staff was very helpful and professional. I would definitely recommend.

my only argument was that the room that I had didn’t have any view.

great in room stereo. great location.

ac was old and didn’t get the room cold.

the staff was excellent! and the room was vey clean.

the AC wasn’t working well, I arrived at 10pm and had to leave at 5AM, it was too hot and around 12AM some other guests were making so much noise, couldn’t sleep at all.

Beautiful architecture, spacious and comfortable room, great location. Just perfect!

The Billini Hotel was amazing I really enjoyed my 3 night stay everything was in walking distance to where I wanted to visit around Zona Colonial. will be back definitely

my room was located by a busy street could hear word for word what was being said. The staff was very helpful and accommodating will be back for sure.

Did not get the room i had reserve

Breakfast was great. Location was great

Our room needed a few more lights