Hotel Courtyard Downtown, Detroit

The location was close to downtown so our view was awesome. The staff was friendly. The rooms were clean and the bed was very comfortable.

The pool was not available due to maintenance and our floor’s ice machine was also not functioning.

Great location, good fast valet service, great water pressure in shower.

ease of access to guest rooms without credentials, restaurant staff were rude

located right in the heart of Detroit close to everything

Restaurants connected to the hotel

View, size of room, proximity to Ren Cen

Shower curtain had mold, comforter seemed old and discolored, overpriced

Location Amenities Value

No hot water Pillows too big

The thermostat did not work. Few calls to front desk and issues was not resolved. We stayed 2 nights. Room was too warm. Also safe was not working. After a few calls it was resolved.

convenience

No housekeeping. should have been told about that on arrival. No way to control the heat. it was way too hot.

clean

Beds comfy

Got the room an hour late, waiting at the lobby for that hour. The room was not very clean

No breakfast, the location was great. Walking distance to some places we went. River view from our window was beautiful

The temperature in the room. It was way too hot, difficult to adjust thermostat.

Location

The staff was slow, some times no where to be found

Nice hotel, bed was comfy. Has restaurants in the lobby and a little snack area. All in all not a bad place. Clean and accommodating

The restaurant was not open on a Saturday night. I'm sure staffing issues don't help that. A bit pricey for one night, but we were in town for a concert so maybe that didnt help

The staff were friendly and time efficient, cleanliness, location, price, and amenities.

Friendly staff and easy to get to from 10

great location

price rates for Valentine’s Day weekend were too steep

We attended concert at LCA and the location to the venue was excellent. Your hotel is very good and my daughter and I were happy. Your beds /mattresses need an "upgrade"; not very pleasant - way too soft for both of us. Formerly, I worked for Henry Ford Hospital as a residency coordinator and have used your facilities during recruitment October to February and had great responses - this is why I choose to go with your facility.

The "smell" of the disinfectant or whatever it is you use to keep away the "pests". Other than that - and the mattress issue it was a good fit.

nice view, friendly people working there

everything from plastic, broken safe, no lights in the room

The beds were amazing! Quiet & clean but not worth what I paid. Understaffed but friendly concierge’s.

You didn’t have much choice but to pay extra for valet parking & that was outrageous!! $20.00 is very reasonable but $33.00. ODD amount I have to say! No shuttle to the casinos, it was 5 degrees & snowing, spent a lot of money just to sleep somewhere & then get no “extras” very disappointing, can’t say much about the “free breakfast” either

good location

hot tub was closed

The hotel itself was clean.

The price for what it is was crazy expensive. Rooms were not vacuumed, one room had no shower curtain, no soap.Pool was open but no towels. front desk people were rude.

The hotel was excellent. The lady at the desk, she was very helpful. We wanted a joined room. She made that happen. Complementary water, the room was clean. It's been renovated, nicely, definitely coming back in December.

Applebee's, the restaurant connected to the hotel was disgusting. There was a nail in my son's burger. They took that off the bill and gave us a 20% off. That's not acceptable disgusting and can make people sick 😒 we're sure I'm not going back again.

The staff were amazing and kind and remembered us the very next day! This hotel is perfect for a stay in Detroit

Location close to all the main attractions, staff was amazing Richard and Noah at the front desk were superb. Staff at the IHop/Applebees was very nice and helpful. It was just an overall amazing experience

The property has a recently been refreshed. The hotel (especially bathroom) was spotless, the location was great directly across from the GM renaissance and rooms were very large and well laid out. Best part was every single hotel staff we saw was beyond friendly.

We arrived at 4:30 only to find out that our room wasn’t ready and wouldn’t be ready when we left the hotel to go to a concert. We have to change and get ready for event in a public bathroom. We asked for some monetary compensation but they said that nothing was available since we booked through a third party. This is the last time I will ever book via a third party. The staff was very apologetic but the experience was totally unacceptable and definitely not worth $556 per night.