Atheneum Suite Hotel, Detroit

Location

The bar service was very average - staff acted like they didn't want to be there or wait on people- granted it was Thanksgiving- but disappointed with the attitudes and service in your bar.

Pay for parking

Delicious! Wait staff were courteous, professional.

Nothing

The transfer bus and driver excellent service in and out of town to local attractions

Rooms couldn't be close or even on same floor

The room was very spacious and the staff was absolutely wonderful.

I stayed in room 603 and the mini refrigerator did not get as cold as it should have and also there was not a microwave in the room so the food I had left over from dinning I could not warm up in the comfort of my own room. Also, I went down to the lobby to see if there was a microwave there to maybe warm up my food and found out that there were no microwaves on the property at all. This was very frustrating, my suggestion is the get better working refrigerators and microwaves for all the rooms.

The lobby and room was nice but the furniture and carpet dirty! We had to a try to get dressed due to smoke alarms going off and was a false alarm

The hospitality employees were great

location hot tub space

restaurant was closed

Great location to our activities and restaurants. Able to walk or use the shuttle. Very clean and nice staff. Able to park in a unrelated parking garage across the street for a reasonable price. Safe location.

Location is great, very near lots of bars, restaurants, and Ford Field. My home away from home!

Valets were great, very friendly and accommodating. Loved the King Suite

2 robes were supposed to come with the room. Staff told us they were all out. TV in bedroom was much too small. Hard to see from the bed.

Didn't like the false alarm that had myself and husband very afraid.

The rooms were well laid out and very large. The location was great. I enjoyed the hot tub. Check in and out was very efficient, would definitely stay again.

Breakfast was sub-par.

Clean & friendly

No microwave in rooms

Great location. Large rooms.

Currently the construction outside is annoying but is temporary until complete.

The staff are super friendly! Our room was extremely clean!

Very friendly staff! Great location close to lots of fun places in downtown Detroit.

Everything

Slightly lower room rate

Everything, clean room and staff is always great!!!

Staff was courteous and professional! My wife and were pleased with the brunch, room, ambiance and overall experience. Excellent service! 5/5 star rating

Wasn’t crazy about the garage prices across the street

Location was great. Hotel was lovely. Nice bar with great staff.

No place to buy snacks. Location of our room was very noisy.

The beauty of this location! And then the staff, especially tamika, Zach and Matthew at the bar, they really made our stay so enjoyable!!!

The staff was kind and helpful. Hotel clean and decorated.

Service was very slow and food was mediocre

The valet / doorman could take a lesson on how to treat the handicapped. Otherwise all was great

This Hotel provided excellent service at every position!! The location is perfect for all the Downtown venues. They offered free shuttle service to and from Caesars Arena!!

I wish I had found them sooner!!

Very roomy because it's a former parking garage. That was our favorite feature. Definitely will be back.

The location was great. The room was really cool with a great setup. The hotel is really clean chic and modern. The staff was really nice and helpful. Bonus all of this came at a really affordable price!

There was nothing I didn't like about this place

Front Desk Person When We Were Leaving.

The hide-a-bed was replaced with just a couch which was not comfortable for sleeping purposes

The location is perfect for anything you want to do in Detroit!

Our room was a bit dated (stairs creaked) needs more staff in restaurant/bar.

Location and comfort

Staff was so friendly and helpful. Loved the shuttle to the event and back. Shuttle driver so nice and pointed out POIs. Bar/ restaurant in hotel very convenient. Spacious rooms!

Could have had more staff in bar/ restaurant, but the staff there so friendly and was working so hard.

Awesome hotel with old-school classic style. My king suite was a really nice room with lots of style

The bed was a slab of granite with a sheet over it

This is one of the best hotels I’ve stayed at anywhere in the world

Location was great and the room was very spacious

The rooms are huge!!! Loved that you could close the door from the LR area from the bath/bedroom area. Room service was perfect and on time. The food was good.

We didn’t have an issue with this but I could see how it might be for some: there are 3 steps from the beds to the bathroom. They do have one night light lighting them up at night though. Not sure all the suites are set up this way. The tub in the bathroom is huge, which makes it somewhat difficult to get in and out of.

Valet car service, very high end hotel at an affordable price

location with construction

Enormous sized room and short walking distance to Greektown and monorail (Detroit people mover)

Really big, nice room and bathroom. Nice bar and lobby. Good location for walking to restaurants. Great value too. Parking across the street was easy and ended up costing us $16.

Very minor complaint but the elevator makes a loud ding every time it comes to the floor and our room was close to it. Maybe that can be muted for future guests.

Staff was great, location was great.

The only thing I didn’t like was the size of the tv in the bedroom. Seems like they should be bigger.

Clean, unique and friendly staff.

Difficult to access due to construction.

Everything. Room was amazing. Location awesome. Cleanliness.

Staff a bit presumptious not friendly enough. More accomodations needed for food and drinks on site. Better system for drop and pick up for guests would be ideal.

Everything beautiful place

Quality and customer service

N/A

The location was perfect! The staff was Amazing! The shuttle drivers were very friendly and accommodating. Capt. Toni, Darnell and Tino extended great customer service.

Great value for money

Everything

Breakfast was awesome and on time. Dinner was great. The bar area had friendly staff. The staffing at the door and behind the counter at check in as friendly and nice. I would go back the next time Iam in Detroit.

My son had what looked like a coffee stain on his comforter. But it was on the under side so you could t see it. But the beds were soft and comfy.

Clean, comfortable property and location’s proximity to parking garage were great.

Location was amazing. Valet parking was a breeze. The size of the room was nice but under utilized & the bathroom was dated with a very dangerous shower/entrance.

The shower was so high & then deep to step into it was totally unsafe & if I were older there’s no way I could get in & out of it. It sucked if you went to the bathroom at night because if you turn the light on it shines through the glass blocks & wakes up the person in the bed. I wish there was a microwave to reheat our food. The price did not match the accommodations. It was a little high for the dated room. There were absolutely no USB’s to plug modern technology into & the plugs around the room were in such a Odd places you couldn’t reach your phone while it was charging unless you had a 10 foot cord. No plugs on the lamps etc. The heater was quite loud every time it kicked on & would wake us up. We came home quite tired.

The room was spacious and comfortable, great location, great restaurant/bar.

Need a smart TV instead of cable, more hooks in the bathrooms, and better lighting.