One&Only Hotel, Cape Town

Staff very good

Expensive

The best hotel ever

The breakfast was superb!

We could here our noisy neighbours in the room next to us till late, I did report it and staff attended to it

Location.

Staff were a little annoying despite being helpful.

The staff were amazing as was the food We were constantly delighted by the attention to detail

Would have liked more outside eating options

The location is the best. Very beautiful view of Table Mountain. Excellent breakfast. Large and spacious rooms. Very good concierge service.

A large population of seagulls lives on the island. They start screaming in the morning and continue until the evening. This is very annoying, especially if you live on the island and not in the main hotel building.

Customer service of the very highest standard in throughout the complete hotel. From bell boy and concierge, to check in receptionist, all room staff, pool staff , restaurant staff, incredible standard.

Nothing

Everything especially location and lagoon

Nothing

Really nice hotel. Great rooms, great breakfast, great location.

If you want to have a drink in your room, the bottles of alcohol (gin etc) are half-litre bottles which is a bit much if you´re staying one night. Smaller bottles would be good.

The Courtesy of the stuff

Some days was too cold on the premises

Excellent location and amazing staff

Location, rooms and inside areas

Nothing

Room was spotless and extremely comfortable. Staff went above and beyond. Best stay ever!

I left some personal items behind in the bathroom. I would have appreciated a phone call to let me know I had done so and arrange accordingly. I have only just discovered that I left some of my makeup and cleanser behind 3 days later.

Excellent

Staff, facilities, vibe, location

Loved it all

Amazing staff

Nothing

Breakfast is very good

Graff property and table mountain and the red line bus

This have been the best experience in all round from the hotel to the spa and breakfast, the staff was exceptional and the food was great. the spa was without the best in Cape Town , and we spa regularly

nothing really

Beautiful property. Breakfast was lovely. Lots of variety. Staff were very helpful.

Nothing

Fantastic location, great facilities and friendly staff

Breakfast was terrific--the food and the room ambiance. The views from the table Mountain View rooms are wonderful.

Lighting in the rooms is very complicated--they even have to give you a manual, but it is still annoying.

Great breakfast, selection

More selection of restaurants ( only 2 )

The staff were amazing - from check-in to the very last minute as we left the hotel. The breakfast had so many great options that I loved. The view from our room was stellar. I would never be tired of seeing the mountains and water every day. We had just checked in, and my sister, who is a massive Luvo Ntezo fan, met him, and he made her afternoon by gracing us with 30 minutes of his busy schedule. She will never forget that and was the highlight for her.

Service throughout the hotel was excellent. Breakfast buffet was outstanding.

It was so good to return to the hotel which we have been for many years, to see some of the same staff working there after Covid, it feels like we are going home not to a hotel. All the staffs are so friendly and helpful in many ways, the security in the hotel was top class. Breakfast was absolutely 1st class. There are so many different varieties to choose from and the waitress would bring out more tasty sweet pastries or savouries treats for people to sample.

I have to say that one of the hotel restaurant was allowing guests especially ladies to dress next to nothing, it was so off putting when there are young children dinning at the same time. I expect that there should be a dress code to dine in a high end hotel. I was also disappointed that the new restaurant has very limited meat dishes to choose from. There were no game on the menu which I was hoping to try in South Africa.

Central location with a walking distance from downtown. Nature is beautiful and everything is clean.

The birds were too noisy :)

Location was great, room was amazing, bathroom to die for!

It was spring so not all facilities were open.

It was our 35th anniversary and the Hotel gave us a treat of note. Nobu is our favourite restaurant, the breakfast buffet the best I have ever seen. Room was stunning with super views of Table Mountain.

The service at the bar can be definitely quicker. When sitting at a table it takes a long before a waiter attends.

Really wonderful stay! The service we got, especially considering it was our anniversary, was exceptional. The location was perfect for anyone looking to do shopping or visit restaurants within walking distance. And we did some escape rooms nearby as well! Perfect stay

the location was amazing

staff seemed to put effort on serving you if you tipped. breakfast was not good at all.Especially for a 5 star hotel.

Everything was great

None

The best hotel & service .. if there are more than 10 i will give more .. its expensive but it worth every money you paid .. its one of the best hotel & exceeded my expectation .. thanks alot for everything

Received an upgrade offer so was upgraded from my initial room to an island room. it was quite lovely as it was partly secluded with views of the canal and extremely spacious. The hotel is located less than a km away from the V&A which was amazing as you could pop out for some meals/shopping etc. Staff were absolutely excellent and welcoming which made the place feel like home. We also utilised the Spa and cannot recommend it enough.

Property is undergoing renovations in some parts which include their main dining area. this limited the dining options on-site (which was not a trainsmash because of how close the V&A is).

Everything about this place is amazing.The customer service is 5 star. Every staff we encountered just seemed to go above and beyond to deliver premium service. Special shout out to Philemon :) They assisted with making restaurant reservations for places that had a waiting list, provided recommendations on places to visit. They pretty much had a solution for any thing you could think of. Thanks for an amazing stay. We'll definitely be back.

Everything..Breakfast amazing in-room service also amazing

The customer service was exceptional.

The staff were very attentive and friendly, the hotel was immaculately clean and the breakfast was amazing.

The hotel is situated in the waterfront and thus attracts tens of thousands of Gulls so not the quietest hotel and not great sharing a pool with them either.

Staff were amazing, very helpful, felt very secure.

The location, hotel, and staff were fabulous. The location is in a prime location accessible to everything via foot or a quick uber/taxi ride. The staff and beautiful hotel are world-class, and I felt like royalty from check-in to check out.

The exorbitant prices being charged for the hotel and being made to sign for meals when they were already included and paid for. The lack of availability for the spa services was also frustrating after a long Safari.

Fabulous rooms , excellent bedding & products in room too .

Too many ‘ Instagram luvvies!’ That make the bar area a bit cheap with constant posing on the main steps into the bar . The bar is beautiful & I am sure we all like a photo to capture the magnificence, but when it becomes ‘ ridiculous ‘ with Instagramers who aren’t even staying there , then it definitely cheapens this exquisite hotel .

All of the start we came into contact with were helpful and so friendly.

Very expensive.

Beautiful and fabulous location

Nothing

Incredible hotel with amazing staff!!

We grew into the hotel, when we first arrived it felt like a “corporate” hotel, staff saying hello because they were told to rather than it being genuine. The hotel was fantastic, we had a room with a port view out of one window and table mountain out of another. The breakfast facilities are superb, the best we have encountered on our many travels.

The pool was cleaned spotlessly each morning and the attendant did a great job, there are a number of gulls that occupy the area and regular bathe in the pool or fly over. At one side of the pool there can be poop stains from the birds and some guests were also hit! We have visited other places that have taken a hawk around the poolside area and that has kept the gulls at bay, perhaps the hotel should consider something similar?

The whole stay was excellent and the service/food superb

Less windy!!!!

Everything was excellent 👌

That the room rate does not include any complimentary drinks despite the high rate.

The staff were exceptional from the hosts through to the entertainment in the bar

Facilities and location

Beautiful property in excellent location near everything. Wonderful transportation options available. Beautiful pool and waterfront setting.

This hotel is outstanding!!! Pricey but worth it. They see to your every need want and desire

Stunning hotel & property. Exceptional in every way. Staff is friendly, professional and attentive. Beautiful room and views. Super duper mini bar and room service. Excellent food and service. As good as it gets … !!!

Nothing I did not like ! Exceptional property