Lodge Tintswalo Atlantic, Cape Town

I liked the venue and its staff and treatment,they can improve on making sure they clean the rooms properly and have a senior person looking at the room after being cleaned by the cleaning staff.

The view of the balcony is phenomenal.

I didn't like the room design. I felt overwhelmed.

The staff were so amazing and made us feel like royalty, the room was stunning and couldn't have a better view. We had breakfast at our room balcony every morning which was so luxurious and perfect.

The most stunning location nestled into the side of the cliffs looking across at Hout Bay & Signal Peak

Nothing !

Highly recommended! All is exactly as described in the pictures. The services were impeccable from start to finish. The large room with its own private balcony was incredibly comfortable and luxurious. It was so peaceful, the only sounds we heard were the ocean. We cant wait to go back!

everything was perfect!

The rooms were absolutely amazing. I have never stayed in a more beautiful hotel. Lots of history attached to this hotel which they tell you about on your tour to your room. Welcome drinks and beautiful sunset greeted us on arrival. Staff were all very friendly and nothing was too much trouble to make sure we had an amazing experience.

The air conditioning in our room was not working on the first night which happened to be the hottest night they had had in a while unfortunately. They did however, put us in another room the next night which was just as perfect as the first room and did give us complimentary massages to compensate for the inconvenience.

Service excellence Attention to detail Thank you

Indeed iconic view

Love the location and the appointment of the rooms. Views were spectacular!

Ground staff hard working and have good intentions. Management sucks.

The views were nothing short of breathtaking, and the customer service was exceptional. A heartfelt thank you to Melissa, Patrick, Vuyo, Sam, and the entire team for making our trip – and my wife's birthday – genuinely unforgettable.

While the quality of the food was top-notch, a little more variety on the menu would be welcome.

I've eaten at the restaurant several times. It can't be faulted. However, it's hard to beat the views and proximity to the ocean, especially as a hotel guest.

Absolutely nothing! Wonderful staff. An all-round fantastic experience.

absolutely incredible location. unbeatable.

Incredible ocean view.

Overpriced.

Everything was very nice. The staff is great and very kind, especially Jonathan. The food and the views are amazing. It's must go in cape town

Nothing

Location unbeatable Room view spectacular Good privacy

Nothing but there are signs of “fatigue” & a little TLC needed around the property Eg pool, lounge beds & coverings

The staff made as feel at home and they where so friendly.

from the initial moment we were greeted by staff every moment of this stay was perfect- I only wish we could have stayed another night!

absolutely amazing experience. staff were superb. food was amazing. room was incredible. a very special place.

Stunning location! Everything has been well thought out so you can completely relax. The staff pay attention to detail and ensure that you are looked after extremely well. Beds are very comfortable, bath has amazing views and the food is delicious!

Nothing

We were blown away with our stay at Tintswalo, every element exceeded our expectations! We will definitely be staying again.

Leaving :(

Absolutely excellent - will come again

Nothing

Location, staff, the room and food were exceptional!

Beautiful grounds, great hospitality from all members of the team, access to the Chapman’s Peak hike, great dinner at Chefs Warehouse

n/a

the venue and staff were incredible, one of the best hotels I've ever stayed at.

Nothing to not like

It is the best hotel We have ever stayed at. Lamla and patrick were amazing. We had an amazing honeymoon. We will definitely be back!

Really nothing!! The only thing that would be amazing if there was a luggage scale but apart from that honestly nothing

the view is wonderful. the staff are very friendly and helpful.

our outdoor cushions were wet from previous rain, and we had to wait about an hour to get into our room. otherwise everything was great

amazing location with a lovely boutique feel

Positives - Patrick always checked in and gave off good vibes along with Sam at breakfast. 
Majority of staff were super friendly and helpful however it is not consistent, clear lack of communication. 
Amenities were excellent/top notch. 
Welcome drink at the bar is a lovely touch with the aperitifs during the day. Room service lovely.

5 stars views - yes
5 star service - no…long way off. 

This is our personal experience and may differ for other visitors. 

Issues we experienced - Wife was ill and we needed to go to a pharmacy in hout bay. We couldn’t get Uber because of short distance. Originally we weren’t offered a transfer to hout bay, we had to ask to be dropped down after we showed Uber would not work. All locals in Hout Bay told us that Uber drivers do not pick up there to bring to Tintswalo as it is near the toll and local taxis will be annoyed at Uber drivers. 
We were stranded in hout bay for 90minutes, we tried to get a local taxi but security and the manager of Checkers said it wasn’t safe for us and manager offered to take us himself. A 15minute task wasted two hours of our day. We were 2minutes in the pharmacy. As a 5* hotel in an isolated location, where walking is not an option we would expect a taxi/shuttle service to be organized. 

Staff in restaurant don’t write down your orders and we ended up with food and drink wrong each day. For example how eggs were cooked for breakfast. During dinner, we ordered a glass of wine each to have with our steak, 20 minutes later, having already received our food and after having asked 4 different members of staff, they finally arrived. 

Couldn’t tell who the manager of hotel was or who the manager of restaurant was? There were a lot of staff, however no one seemed to be leading the show. 

Reception helpful but not bothered about taxi incident already mentioned and we had issue with payment leaving. When we paid load shedding happened and the money came out of my account however it didn’t go through on their payment side. Had to pay twice, attitude of reception came across like we were trying to get away with not paying?

Seating arrangements for dinner/sunset views. In-house guests should get the better seating than they external dinner guests.

The hotel is amazing, rooms are individually decorated in different Island themes. We stayed in Ithaca which is blue and white and has a Greek Island feel. The room is right on the water and its great going to sleep with the sound of the ocean. There is a small but adequate pool with nice chairs and a comfortable bed. All the staff were friendly and went out of their way to make our stay great.

The price is high and it's not that easy to leave once you are there. It's the perfect place for a few days stay but if you want to get out and see Cape Town it's probably not ideal although there are shuttles which can take you around if needed.

We had the most amazing stay! I honestly cannot speak highly enough about this hotel. The staff was so helpful and welcoming, the facility is beautiful and blends perfectly with the scenery and the view is UNBELIEVABLE. It is a bit of a splurge, but so worth it.

location, service, accommodation

Don’t ask guests about dietary requirements (3 times) and totally disregard the guests answer

Location and views are unsurpassed.

They checked us into a normal room with two extra beds for the kids while we had booked a two bedroom suite. The next morning there was a feeble apology along with a question along the lines of “would you like to see the other room, then you can decide if you’d like to move”. The suite was more than 3 times the size of the first room and obviously a lot more comfortable for 4 guests. No offer of a discount or voucher was mentioned. At checkout I asked what would be done, they responded by saying my wife’s spa treatment was complimentary.

Absolutely incredible, best place to stay in Cape Town. Service standards, room amenities and the location are all amazing!

That i couldnt stay for longer

Absolutely gorgeous place, friendliest staff, we were treated like royalty!

Everything about Tinstwalo Atlantic was spectacular! The location was fantastic, breathtaking views! The room exceeded my expectations. The food was out of this world and the facilities such as the guest lounge and pool deck were amazing. The staff were probably the best part about Tinstwalo and they were incredibly attentive and helpful, every need was catered for to the highest extent!

There was nothing to not like about Tinstwalo Atlantic.

It’s location, the food, the people.

Location wonderful but slightly too far from Cape Town for our needs. The drive was very repetitive.

The excellent service given. Constant communication and feedback given to ensure all I wanted was addressed. The friendliest of service with attention to detail. Truly enjoyed my stay

This was an incredible experience. The most beautiful location, friendly and attentive staff and delicious food. An absolute spoil!! I will be back for sure.

The cost is expensive in summer - perhaps local rates could be offered to South Africans / Capetownians. Only so I can return more often :) Otherwise, I simply cannot fault it. It is sensational in every aspect.

The omelettes for breakfast lacked a little flavour and texture. Rooms and staff are amazing and the restaurant was great. We would have liked to have stayed longer to add more to our experience but will return.

Perhaps a little more wood (for fireplace) in the rooms over the winter period.

Modernisation would be great

Room s amazing

put the underfloor heating on in bathroom wihen its cold guest appreciated that Had a wonderful massage however the lady had long nails and that spoilt the experience. Otherwise wonderful

We love the place.... everything about it. The staff are so friendly.

Best egg benedic in the country and Mimosa, a bonus.

Nothing

Dinner and breakfast was excellent and the resort was exceptional. Great views, friendly staff and amazing room

nothing

Incredible setting and service

Mesls are expensive

Just exceptional all round. Worthy of 5 stars.

Leaving...

Everything I was experiencing the worst yet they made me feel like I am not alone.

Nothing