Cape Heritage Hotel, Cape Town

Location, friendly staff, spacious and clean room.

Location cannot be faulted as hotel situated right in the middle of the city with so many bars and restaurants. Parking easy as adjacent to hotel. Hotel has great character as an old building with period features and really nicely renovated. We even noticed SA tour guides showing tourists the interior. Great choice for breakfast and room was not only roomy but a really comfortable stay. Staff all excellent and always on hand to help with luggage etc.

Beautiful old house in Bree St. in the perfect location! The room was wonderful, had a special atmosphere and was very nice furnished and equipped. The little garden is beautiful and we loved to have our breakfast there!

Everything was great, except for …

Street noise level

Rooms were tidy, spacious and well kept with an authentic feel. Staff were extremely welcoming and were more than willing to help if asked.

Slightly noisy outside, but it was mentioned prior booking.

Very comfortable stay in a 2 bedroom apartment. Each bedroom has a private bathroom. Apartment with a fully equipped kitchen, hairdryer and iron. In the center of Cape Town. Very good wi-fi connection. Great, helpfull staff.

A great hotel centrally located in the city bowl. The staff were extremely friendly and made us feel really welcome. The rooms are great and the breakfast in the quaint courtyard was excellent.

The hotel is very beautiful, in a historical location. Lots of bars and restaurants in the area. 3 min walk from the hop on. /hop off buss station. It's full of charm and history. The inside patio was also gorgeus! Perfect for breaksfast or if you just came back from a day of sightseeing. If you are looking for a tour, please ask at the reception for them to organize a tour with Domingo. An amazing human and a very knowleadgeble tour guide. We had an amazing day with him, going to cape point and boulders beach!

Great location in the city, walking distance to the city centre, VA Waterfront and the DHL Stadium and easy access to all the Cape Town trips. The historic hotel was beautflly presented, with great artwork and our room was very spacious with a great bed and super shower. A cute courtyard bar was nice and the breakfast excellent. It was very clean, everything worked, WiFi was good and staff incredibly friendly and helpful.

We loved the property but as stated on the hotel details, it’s a city centre hotel and can be very noisy especially at weekends that could go on to 4am. Bring earplugs (they provide them as well.)

An old world experience, beautifully maintained building. Very comfortable with lovely, helpful staff and excellent breakfast.

We were woken by the bins being emptied at around 0400 every night, as our room was roadside.

Lots of restaurants nearby. Also walking to the Bo-Kapp district

Great central Cape Town location. Beautiful hotel which offered to arrange airport transfers. Communication throughout booking and to actually staying was regular and service was efficient from the staff.

Nothing - Happy with the overall stay.

Fabulous location, lovely clean 2 bedroom apartment, will definitely be coming back!

Nothing!

Breakfast was very nice

This is a beautiful and charming hotel in a really great location. On arrival, the desk staff were lovely and the cleaning and porter staff very friendly. We stayed in a luxury room which was gorgeous with a lovely bed and beautiful features. The bathroom was spacious and clean. Breakfast in the courtyard was delightful.

I upgraded my room before the trip and the total price plus additional payment to be taken was confirmed by me and Hilton numerous times in writing. I agreed to a 30% increase in the total original fee (we both stated over and over that the new fee was to be R13,425) and I made sure the final amounts were clearly confirmed. Due to a mistake by staff in the calculation, two of the ladies at the desk tried to charge me 45% increase of the total price. I very politely and calmly went to reception to show them numerous examples in the messages of where my 30% rate was offered and agreed but they were very rude to me. Even though they themselves were confused, they were smirking at each other and would agree with me on the original new rate of R4475 per night but then not with the total. One lady accused me of trying to get a third night for free and was getting annoyed slapping her hands against her hips. In the end they adjusted the bill but I was made to feel like a criminal for asking for the rate that was initially offered by Hilton and then total price that was confirmed both by him and myself twice. I even offered to wait and speak to him if that would be easier as it seemed a big problem but they wouldn’t have it. Everything else was amazing about this hotel but I must say this ruined the experience for me and I couldn’t wait to check out the next day as I felt unwelcome. Someone else’s mistakes or confusion are not my fault and it was felt with terribly.

Wonderful welcome. Good location.

Super location Nostalgia

Nothing

All brilliant

Everything

The hotel is a very beautiful and well-preserved historic building. The position is walking distance to the convention centre and the waterfront area. The staff is super friendly and always available for helping. It was a great stay in this hotel.

Unique. Great art. Had a very quiet room. The staff were very friendly and amazingly helpful

I didn’t like the broken front steps and missing slate tiles.

Quality of the building, the decor, staff, cleanliness and local art work was far above expectations. Breakfast served in the courtyard, a private sauna and hidden gem of a rooftop to soak up some rays! Location is the best spot in Cape Town.

The only negative might be that you’re above a courtyard which has a bar, but it is bouji, not rowdy and stops at 11pm.

Centrally located in an area that felt safe. There is a lovely courtyard at the back of the hotel which was nice for breakfast or a drink or light meal later. There are also plenty of other places to eat and drink within a few minutes walk. The staff were without exception friendly and helpful. Our room was large and the bed was comfortable. There was some minor noise from the road, not too bad.

Nothing, it was great.

Great location. Lovely friendly staff.

Not the hotels fault but the noise from the building world that are being carried out opposite started at about 8am every morning.

An old world hotel which was beautifully presented by very helpful staff. The hotel has a lovely courtyard restaurant and another great restaurant the Bouchon Bistro around the corner.

Nothing

Location and friendly staff. Breakfast in the courtyard was lovely

Location, history, amazing staff.

Stunning room, great location. Attentive and friendly staff. A real treat.

Nothing

The historic hotel has large and beautifully furnished rooms. The housekeeping dept actually does it job and thoroughly cleans your room daily. The entire staff are very professional.

I liked everything.

1) Super friendly and helpful staff 2) Artsy, funky decoration and interior 3) Location is quite central with a fair amount of cafe's and restaurants around and the two tourist bus lines just two blocks away. It's not a particularly pretty part of town, but it is a useful homebase for exploring it. Perfect for those who are a bit tired of hotel chains. This one has plenty of charm and character. We'll remember it fondly.

Some people online complained about noise as there is a restaurant right outside of the window. However, we had absolutely no issues with that, as it was too cool at the time of our stay for people to sit outside. Still, if you arrive during high season, you may want to consider a room that isn't close to that area.

Truly lovely hotel with staff who couldn’t have been more friendly. Great location with a range of small hidden away bars and restaurants interwoven into the garden and main d square the hotel is set on

Lovely old style rooms and beautiful garden, small but full of character

Location, ambience, breakfast

Slightly noisy

The location on Bree Street is great, very central to the CBD and many tourist attractions and Bree Street is lined with many fabulous restaurants. The staff at the hotel are fantastic, very friendly, welcoming and helpful. The building is a very atmospheric historic property, beautifully maintained and spacious. The breakfasts are wonderful.

A minor quibble…don’t like showers above the baths

The size and interior design and decor of our bedroom. The staff are the very best. The welcome bottle of champagne as this was our honeymoon. The huge comfortable bed. The location is perfect. The excellent breakfast cooked to order each morning

Nothing

Beautiful old building with every room different. My room was so comfortable with a luxurious bathroom. Perfect location for restaurants, bars and seeing the old town. All the staff were so friendly and helpful.

My room just looked into a wall (though I guess that made it quieter than being on the street side). Because it is so old, the doors didn’t fit snugly in the frame and light from the hallway poured in making the room too light at night.

Beautiful property and even better staff

Noisy very very noisy

Beautiful design, character and wonderful staff

Loved the location and the property. Fantastic breakfast and staff was so helpful and went out of their way to help us. The rooms were extremely comfortable.

So much character. Staff were friendly and helpful

Bit noisy, but that was to be expected on a rugby night

Great service before, during, and after the stay, and a beautiful room in a great location. I especially liked all the wonderful art throughout the hotel. The right balance of character and convenience, will definitely stay again.

Eclectic boutique hotel, lovely staff and central location. Would be happy to stay again and recommend.

There is noise from the square in the evenings but this was flagged in advance and wasn't a problem for me.

The hotel is a very pretty old building, living up to its name. All the staff members are very helpful and friendly. The breakfast is served in three unique rooms that are like a pantry, a library and an art exhibition (we did not have breakfast though). The bathroom was huge and amazing. The location is great, probably one of the busiest and safest areas in Cape Town.

The room we got looked quite different to the pictures (Luxury room). It felt much more basic than the ones on the photos. Not a problem for us but the building is very old meaning that there is no elevator (might be useful to someone).

Central location. Attentive staff. Spacious rooms.

Very friendly staff and fine breakfast

The bar downstairs could be a bit noisy if you want to sleep early.

my room was great the staff was fantastic location

nothing

Staff, location, breakfast, i felt very safe in area and hotel

NOTHING

We ALWAYS stay at Cape Heritage when we go to Cape Town (we are from the USA). This visit was our 5th. It is a very centrally located heritage hotel near top-rated restaurants (several literally right across the street), shopping and many sights (the colorful Bo Kaap neighborhood is just around the corner). The staff are phenomenally friendly and helpful. The breakfasts are very tasty. The rooms are beautifully decorated. There is a courtyard with several restaurants including a place called Jerry's Burger Bar which serves a selection of amazing burgers at very reasonable prices. For those who self drive, there is a guarded parking lot just around the corner). We find it WAY nicer than staying in the ultra touristy Waterfront area.

Nothing at all.

It’s so charming. Built in the 1700’s but the property is up to date and beautiful. The place is clean, the shower has lots of pressure. It’s close to everything. When traveling, we always like to familiarize ourselves with the Hop On Hop Off. The main stop is just two blocks away.

Nothing. The staff is like family and all are so helpful.

EXCEPTIONAL CHECK-IN EXPERIENCE AT RECEPTION FROM THE FRIENDLY, WELCOMING STAFF! BEAUTIFULLY DECORATED HOTEL WITH CONVENIENT PARKING AND VERY CENTRAL LOCATION. WE HAVE BEEN STAYING AT THIS HOTEL FOR MANY YEARS AND THEY NEVER DISAPPOINT - ONLY EXCEED EXPECTATIONS!

NOTHING!

The staff was outstanding, always with a smile on there face. Room was large and well appointed. The breakfast was top notch with a really good selection. We Would highly recommend The Cape Heritage to everyone!!

Nothing!!!

Loved the location, decor, staff, artwork