Sofitel Nile El Gezirah, Cairo

Location. It’s right on the Nile and gives an amazing view during the night time. Special mention to Ahmed Younes (Restaurant Manager) for his amazing hospitality.

Nothing

Great Nile view!

Loved the Nile view . Staff are amazing extremely helpful and friendly, clean professional.

The swimming pool access was not suitable for disability. However the bar area after speaking to management allowed us access which had less steps. There are no ramps at pool area. I did discuss this with management. The staff were more than happy to support you up the steps as their are no hand rails near the access from the bar

Outstanding ( reception is outstanding, view more than excellent)

Everything was perfect Special thanks to Mr. Adel and Ms Sarah from the hotel reception

Amazing view and location

One or two from staff on breakfast

I want to thank Shonodah and Zeyad for the amazing welcome and the free upgrade. I usually stay in this hotel since I was young, and it would be difficult to change it because of their quality of service, history of the hotel and the amazing staff. The is a very family hotel.

Expensive, great location on the Nile

Vintage

NA

Clean, professional and organised

Nothing

Staff, food and location

Friendly staff. Great location.

We were a group of girls who absolutely loved the hotel, staff, and every amenity. The suit was huge and clean and overlooked the lovely Nile. The lovely Natalie at reception gave us an exceptional service and checked on us all the time. It was a work trip so we spent some time at the buisness centre on the 16th floor and they had snacks, light meals, smoking/non-smoking areas and Duaa was beyond amazing and hospitable. The stars of the place though were: Samuel, Amir, and Jamal at the restaurant/bar by the lobby. Not only did they provide amazing food and drinks, but they also helped us with our itinerary and helped us book an amazing Nile trip that was the highlight of our stay. Everyone went above and beyond for us and we left feeling like we were part of their family. I would absolutely back here again and again with my family, friends, and for business trips 💜

Nothing. We had a blast!

The hotel is located in heart of Cairo city centre right on Nile river , very well maintained , very nice outside space with excellent staff. The 16th floor VIP business centre Butlers Mr Mohammed, Mr Yaser were wonderful and helpful. Good beauty hair salon available in the hotel. Highly recommend, hotel duty manager Mr Mahmoud very knowledgeable as well as concierge team!

Best breakfast I had in a hotel. My favourite was the homemade pomegranade juice. Make sure to to there early, bc it gets busy.

Perfect

Nothing

Every thing was perfect

Nothing

I stayed at this hotel during my visit to Cairo, and overall, the experience was very good. The location is perfect ideal for getting around the city and visiting the main tourist spots. The pool was also a real highlight: very clean, peaceful, and with a great atmosphere. We also loved the room and the view both were amazing and made our stay even more enjoyable.

the customer service and communication weren’t the best . At check-in, the receptionist told us that breakfast was not included, which was not true I had specifically booked the option with breakfast on Booking. I had to show him a screenshot to prove it, and only after he took a photo of it did he agree to include breakfast. Later on, we added an extra night to our stay, but the same receptionist forgot to activate our key cards for the additional day. When we returned to our room, the cards didn’t work, and no one answered the phone in the hallway. I had to go down 10 floors in person to get new keys. The next morning, when we went down for breakfast, we were told it was not included for that last night. This was confusing, as we had told the receptionist we wanted the same conditions as the previous days obviously included breakfast. In the end, we had to pay for it separately, and it was expensive for the quality and variety offered.

Really nice place , near to everything The best location and atmosphere

The location,the view and the excellent staff that was so helpful and kind

Nothing

Everything was 5 star quality

Nothing

Location is good Busy Plenty of restaurants Clean Nile view You have gym , beauty saloon and swimming pool Well staffed

Some staff are slow and not willing to help especially the room service staff

Friendly staff and very responsive

The Nile View Staff is friendly The Pool has a genius spot overlooking the Nile for taking pics .

-My room had a panoramic view of the Nile, but balcony has no soundproof glass , There is an outdoor night club next to the hotel play music every night until 3 or 4 am , if you come for bussiness and need to sleep early ,, stay away from the Nile View rooms ! - Bed mattress is slightly hard - Pool is small - Lobbies and restaurants prices are extremely high if you pay in EGP.

The view, breakfast, spa, service were fantastic

The room was not up to sofitels usual standard. Nice but not as good, comparatively.

Fantastic Hotel at the beach front of the Nile Great restaurants inside, unbeatable hospitability, incredible breakfast and super friendly staff.

Nothing

Clean

Entering and exiting was a little confusing

The hotel is beautiful, the view over the Nile while eating breakfast is incredible and the service was exceptional. The swimming pool and spa area was a perfect place to relax. There was a live pianist in the foyer which added beautiful ambience. The food at both restaurants I tried was delicious with excellent vegetarian options.

The only thing I could possibly fault would be the water pressure and temperature control of the showers - I stayed on the 19th floor - which were slightly less than perfect.

Amazing view , lovely breakfast!

The staff are lovely

Location 👌 staff so gentle : Mario at reception , shireen & Mahmoud at Sud restaurant, Overall everything was so perfect: services , safety Very nice atmosphere Recommend to couples 👍

Lowest floors little bit noisy coz nile cruses are so crowded

Very goo location Excellent staff

Expensive food

Everything

Nothing

Everything about this hotel was exceptional

View, outdoor areas

Room - outdated furniture Small, outdated bathroom Locked balcony, had to sign a waiver to have it open

Character, location, great service

The restaurants were great/location was good/the nile view was amazing

Some of the staff was asking for tips indirectly

best location and service.

nothing

This was a great experience for me and my daughter I will come and visit again mirette front desk girl she is so professional and productive

The hotel location the environment the employees the cleansing of the room the behavior everything was excellent

The noises the money is too much even in room service or in the terasse exaggerating compared with other places

- excellent location walking distance from dokki restaurants, Cairo opera and other attractions. - Breakfast buffet has variety and delicious - Staff are very friendly - Room & facilities are clean

Reception smell

Mainly the staff

LOVED the hotel. As a matter of fact I would travel back to Cairo to stay in this hotel again. Everything was perfect, the view of the Nile from my room, the view of the Nile from all the restaurant and the pool and the jackuzi. Even the massage room and the Gym had amazing views of the Nile. Breakfast was amazing and directly of the Nile. Shout out to Yassir from breakfast and Yousef made breasfast experiense amazing. Hairdresser Imad amazing did my hair twice and got many complements. Concierge was great and helped me with all my bookings. Already planning my return trip.

Nothing

Great

Location Restaurants Service

Rooms need refresh Noisy environment

Great location and a great view of the Nile.

Everything

No way to walk out side the hotel you need car or taxi

Nice spa and pool for the location

Condition of property needs attention. Not 5 or even 4 star quality.

The location

Pool closed early in the evening