Sofitel Nile El Gezirah, Cairo

I stayed at this hotel during my visit to Cairo, and overall, the experience was very good. The location is perfect ideal for getting around the city and visiting the main tourist spots. The pool was also a real highlight: very clean, peaceful, and with a great atmosphere. We also loved the room and the view both were amazing and made our stay even more enjoyable.

the customer service and communication weren’t the best . At check-in, the receptionist told us that breakfast was not included, which was not true I had specifically booked the option with breakfast on Booking. I had to show him a screenshot to prove it, and only after he took a photo of it did he agree to include breakfast. Later on, we added an extra night to our stay, but the same receptionist forgot to activate our key cards for the additional day. When we returned to our room, the cards didn’t work, and no one answered the phone in the hallway. I had to go down 10 floors in person to get new keys. The next morning, when we went down for breakfast, we were told it was not included for that last night. This was confusing, as we had told the receptionist we wanted the same conditions as the previous days obviously included breakfast. In the end, we had to pay for it separately, and it was expensive for the quality and variety offered.

Really nice place , near to everything The best location and atmosphere

The location,the view and the excellent staff that was so helpful and kind

Nothing

Everything was 5 star quality

Nothing

Location is good Busy Plenty of restaurants Clean Nile view You have gym , beauty saloon and swimming pool Well staffed

Some staff are slow and not willing to help especially the room service staff

Friendly staff and very responsive

The Nile View Staff is friendly The Pool has a genius spot overlooking the Nile for taking pics .

-My room had a panoramic view of the Nile, but balcony has no soundproof glass , There is an outdoor night club next to the hotel play music every night until 3 or 4 am , if you come for bussiness and need to sleep early ,, stay away from the Nile View rooms ! - Bed mattress is slightly hard - Pool is small - Lobbies and restaurants prices are extremely high if you pay in EGP.

The view, breakfast, spa, service were fantastic

The room was not up to sofitels usual standard. Nice but not as good, comparatively.

Fantastic Hotel at the beach front of the Nile Great restaurants inside, unbeatable hospitability, incredible breakfast and super friendly staff.

Nothing

Clean

Entering and exiting was a little confusing

The hotel is beautiful, the view over the Nile while eating breakfast is incredible and the service was exceptional. The swimming pool and spa area was a perfect place to relax. There was a live pianist in the foyer which added beautiful ambience. The food at both restaurants I tried was delicious with excellent vegetarian options.

The only thing I could possibly fault would be the water pressure and temperature control of the showers - I stayed on the 19th floor - which were slightly less than perfect.

Amazing view , lovely breakfast!

The staff are lovely

Location 👌 staff so gentle : Mario at reception , shireen & Mahmoud at Sud restaurant, Overall everything was so perfect: services , safety Very nice atmosphere Recommend to couples 👍

Lowest floors little bit noisy coz nile cruses are so crowded

Very goo location Excellent staff

Expensive food

Everything

Nothing

Everything about this hotel was exceptional

View, outdoor areas

Room - outdated furniture Small, outdated bathroom Locked balcony, had to sign a waiver to have it open

Character, location, great service

The restaurants were great/location was good/the nile view was amazing

Some of the staff was asking for tips indirectly

best location and service.

nothing

This was a great experience for me and my daughter I will come and visit again mirette front desk girl she is so professional and productive

The hotel location the environment the employees the cleansing of the room the behavior everything was excellent

The noises the money is too much even in room service or in the terasse exaggerating compared with other places

- excellent location walking distance from dokki restaurants, Cairo opera and other attractions. - Breakfast buffet has variety and delicious - Staff are very friendly - Room & facilities are clean

Reception smell

Mainly the staff

LOVED the hotel. As a matter of fact I would travel back to Cairo to stay in this hotel again. Everything was perfect, the view of the Nile from my room, the view of the Nile from all the restaurant and the pool and the jackuzi. Even the massage room and the Gym had amazing views of the Nile. Breakfast was amazing and directly of the Nile. Shout out to Yassir from breakfast and Yousef made breasfast experiense amazing. Hairdresser Imad amazing did my hair twice and got many complements. Concierge was great and helped me with all my bookings. Already planning my return trip.

Nothing

Great

Location Restaurants Service

Rooms need refresh Noisy environment

Great location and a great view of the Nile.

Everything

No way to walk out side the hotel you need car or taxi

Nice spa and pool for the location

Condition of property needs attention. Not 5 or even 4 star quality.

The location

Pool closed early in the evening

Atmosphere

Front parking

I like every things in the hotel

Beautiful location, direct on the nice Good service Great facilities

beautiful pool and lounge area, incredible view

Our stay was truly unforgettable! From the moment we arrived, we were warmly welcomed by a fantastic receptionist who went above and beyond to make us feel at home. We were delighted to be upgraded to a suite, which was stunning. The room was impeccably clean, equipped with exceptional facilities, and the attention to detail was remarkable. The highlight was undoubtedly the balcony, offering a breath-taking view that exceeded all expectations. A perfect experience from start to finish. Highly recommended!

Our experience at El Khabgy, the signature restaurant, was deeply disappointing. The food was mediocre, with small portions that failed to impress, and the service was shockingly poor throughout. The staff were few and far between, making it incredibly difficult to get any assistance. The host was shockingly rude, setting an unpleasant tone from the start. We had hoped to be seated outdoors to enjoy the view and entertainment, but instead, we were denied and left forgotten inside. It took an unacceptable 20 minutes just to receive a menu, which added to the frustration. Overall, the experience fell far below our expectations and left us dissatisfied.

From the room until leaving everything specially the breakfast

Leaving the hotel

The staff was very friendly specially the reception employees ..

Poor information emailed from staff that potentially could’ve stopped us staying there.

The suite was very clean and nice. The staff was very friendly. I felt very safe with the security being very cautious of who was let near and in property. The breakfast was ok. During check in they could of told me there is a charge for the soda and water and nuts that was left in fridge other than that great experience ❤️

Breakfast very good and beautiful setting on the water

Everything was perfect

Amazing breakfast with really quality ingredients. The place is absolutely stunning with so much to offer. We had the best time there

The view and hotel is amazing but the rooms are slightly underwhelming compared to rest of it. But this was not at all a downside as everything was just too good

Beautiful location. Easy access to the key location in Cairo. Clean and well appointed rooms. Fantastic views of the city and the Nile.

Inconsistent in pricing. Price of breakfast varied by 800 E£ each day. Same buffet different price. ????

Everything. The staff were exceptional.

Awesome hotel

All was great.

I’ve had a great experience in Sofitel. Everything was perfect. The Hotel exceeded my expectations. Look forward to visit Sofitel again.

Location and breakfast were amazing

The rooms feel old and they are relatively small. They need some good quality renovation

perfect and awesome location very versatile friendly stuff

needs to be renovation some interior furniture needs to be renewed