Hotel Omm, Barcelona

Location

Check out process

The bed was very comfortable All the staff were lovely Great location - could walk to most places within 30 mins Good breakfast selection and staff remembered what coffee we ordered which was very nice Bar staff really know their stuff and are super friendly! roof top bar/pool was lovely spa area was really nice even though the steam room was closed

Rooms could do with better decor Ordered a £9 fruit salad which only had 3 types of fruit in it - banana melon and 2 pieces of pineapple, expected better from a 5 star hotel. The images on booking.com don't show which room you book that accurately. Have to ensure you message the property to ask for balcony because even though the booking states a balcony room it's not guaranteed. we were told the breakfast hours were 7:00-11:30 but on the day we checked out (weekend) they didn't open till 8am and we had a taxi booked for then so we couldn't have breakfast - wouldn't have minded if we were informed properly. weren't informed that we had to book a slot for the pool but luckily it was available when we wanted to go.

location.

Nice design. Comfy bed.

Not as well maintained as the 4 other properties I stayed on my trip which were extremely clean and maintained.

everything

only separate toilet and bathroom, but it was none critical for us.

The location is perfect and the restaurant bar us amazing!

The rooms did not feel that cosy and the balcony in our room was not a great shape. It felt a little basic and lacked character.

The spa area is magic

The rooftop is apparently open everyday but wasn’t. we tried to visit one day when the weather was perfect in Barcelona and we’re sent on a wild goose chase around the hotel. We started at the rooftop where they were no staff or service so went down to the lobby to ask if it was open. After being told yes, we returned to the rooftop to find no staff. We then went down to the 6th where there is a guest lounge and bar and were told the rooftop wasn’t open. We left but then returned to the same level thinking the staff would still be there as there were multiple guests in the lounge. There were no staff available (again). A woman sitting by the bar on her laptop (who appeared to be a manager perhaps) asked if we needed help. We explained that we’d been sent to the rooftop by reception and told it was open but can’t find staff anywhere. She said she’d send someone up straight away. We gave the rooftop one last try, eventually someone did show up. After taking our drink orders and fumbling around behind the bar for quite some time, we were then told he couldn’t make the drinks because he wasn’t the regular bartender and there were no ingredients. This entire process of going up and down the hotel took over the half an hour. It’s fine for the rooftop to be closed, I understand there are staff shortages. But please get the message straight instead the hotel and don’t send guests up and down the floors.

location

The location is excellent The design of the reception, pool area and the dining is great and if feels like a happy place Stunning view of La pedrera from the roof top it like watching a post card.

The toilet in the bedroom is not in the same area as the rest of the bathroom. For hygiene reasons!!

The location and the interior design are very nice and the staff was friendly and efficient.

It is a party hotel, full of booze-driven millennials and those that want to be one. Also, our small balcony was nicely tiled and in between each tile were dozen of spent cigarettes. I feel sorry for housekeeping that would have to clean up after such entitled behavior but as I said their demographic seems to be the booze-fueled tourists. The staff was very nice but I saw some really obnoxious guests be overly demanding and offputting, so they deserve a raise. The toilets in the room are odd in their layout and it made me wipe down all the light switches, handles, and remotes with alcohol.

beautiful clean rooms

the service at the rooftop bar was a bit slow

absolutely beautiful and stylish

was hard to make appointment for spa :(

The location, quality of facilities and perfect breakfast!

Concierge services weren’t upto mark.

Food

Staff were friendly and especially the cleaning ladies

location nice room

the price is high

loved the design and location

the restaurant was closed which was not advertised on the th the website. you couldn’t get a spot around the pool as it was so busy

location, room, bed, the balcony, and loved the spa

price

Very nice hotel, location & pool.

The staff at the reception on our first evening checking in. We booked a room with a balcony & when shown to our room it had a tiny window balcony. when we questioned this they reluctantly gave us the room we booked & from then on we’re very cold with us. We did nothing wrong. Wasn’t a nice experience.

Facilities

Water installation is poor, Hot water changes to cold

Music too loud in restaurant. Roof top bar turns into teenage Instagram hotspot - better reserve it for hotel guests or at least a similar clientele.

the location and the good wifi

the location and the service

the breakfast

The facilities, rooms, food and atmosphere in this place are superb! When we checked in, we didn't need or want to leave to get anything - they have a pool for relaxing in, the food was off the charts, a DJ at sunset, the spa was peaceful and relaxing, and the restaurant was amazing. Best selling point is that the rooftop is exclusive to residents - so it's never overcrowded.

The pillows were too soft for my liking [but suited my friend to a tee] - there were spares available in the room. So short of making a pillow fort I didn't have to go far at all to make myself comfortable. One note: the carpet needs a refresh in the halls.

Costumer relationship was amazing, cheerful and welcoming.