Hotel Ella, Austin

I like that it offers a different experience as a boutique hotel.

It’s a small hotel since it’s in an old mansion, so the rooms can feel small. They could update their gym equipment as well.

The overall feel of the hotel

No laundry service. I queried with the staff who had no idea, the receptionist was new and asked the person from the restaurant who said they would find out. No-one got back to me, so when I got back that evening, I went to follow up and new people were there who also didn't know the answer. Very noisy airconditioner

Bathroom lighting! Big rooms.

It is hard to find your room.

We stayed here when my daughter was at UT Orientation. It is a great location walking distance from campus with very nice decor, comfy bed and clean room. We enjoyed the historic aspect of the main hotel and had tasty drinks and appetizers in the bar one night. I swam in the pool one afternoon and there was bar service available poolside if you like. The pool is tiny but nice to cool off in and has nice fountains and in Austin it is so hot so it was a welcome amenity.

I booked through Hotel Ella's website which directs you to Booking.com. Per my booking.com reservation, I received an email with the quoted prices including pricing of $25 per night for valet parking. It noted the total price did not include 17% tax or a resort fee of 6%. When I got my receipt via email long after we had left the hotel, I noticed I was overcharged for both parking and resort fees. It took 3 phone call and 2 emails to finally get someone to refund the overcharge and I only noticed the credit on my credit card account as no one from the hotel ever responded via email or phone. They also didn't refund the entire overcharge, and offered no explanation or apology.

Good porch.

Could not get a beer after 10.

its uniqueness. good food and nice grounds. good pool area

room was a bit too small and a view over concrete passageway

Great location, the building is historic and very interesting, the rooms are large. The beds and comforters were very good. The staff was very pleasant and helpful every time I spoke to them.

The room we stayed in had large square footage, which was used weirdly inefficiently - a tiny bathroom with a huge empty anteroom, for example. A table and a couple of chairs would also fit nicely in this room but there was no table.

location

rather mediocre dining menu

elegant and comfortable

Hotel Ella is in a beautiful mansion with porch and pillars. Still, it is very centrally located (10 min walk from UT Campus). I was lucky to have a room in the main building (I'm sure the other buildings are nice, too, but it just felt special to be in the mansion). The room was spacious enough, features a spacious closet, and the bathroom with the huge shower was amazing. Thanks to the weather I was able to sit on the porch with a complimentary cup of coffee. I had breakfast four times, and everything was delicious. I highly recommend the crab cakes. Service was very professional and friendly. I thoroughly enjoyed my stay.

I don't have any serious complaints. For me personally, it was just a bit inconvenient that the room did not feature a desk or chair. Moreover, it just so happened that there were private parties in the restaurant two evenings. This by itself was not a problem, but it would have been good to know in advance, as I would have liked to have dinner once in the restaurant, but the bar as well as the restaurant were closed to the public these evenings.

Location and great bed. Staff was Friendly and helpful.

The bar was comfortable and cozy. However, the bartender made horrible drinks that tasted nothing like what was ordered. Almost undrinkable.

Comfortable,clean & quiet room with friendly staff. No coffee machine in the room which was unusual.

we love Ella. great location. great rooms and comfortable and because we have stayed there over 30 times, we are familiar with it all.

We love the bar at night -for drinks- and the bar in the morning -for a cappuccino - so we can relax at the beautiful hotel and porch at a price higher than most other hotels, and it feels like “our place”. BUT the last 5 or six times the bar has been closed by 5:00 pm and this past weekend we looked forward to a cappuccino BUT the bar/coffee shop was closed. no real response. just that rhe barista wasn’t there or they were closed or something. For a hotel to be full service, and to charge what Ella charges, it is simply necessary that these small services for your GUESTS are available. Otherwise, it is just bad service.

beautiful hotel and pool; beautiful artwork; charming setting; lovely veranda to sit on

I knew it was expensive but the $25 “amenity fee” for absolutely nothing special in terms of amenities seems ridiculous, while the $40 valet parking (which is the sole option) felt a bit like price gouging. Also, no one even offered to show us to our room or help with bags. Id like a bit more service with the luxury fee.

Great location and good 1st visual impression in the lovely old building. Our room however was in the modern extension and was pretty small & grotty facing a wall. Quick chat with very helpful staff & we had a much nicer room with little outside area leading straight onto the pool area which was a little oasis. Really enjoyed a few days here chilling out by the pool after a road trip. Very comfy bed & good albeit quite noisy ac

As above 1st room was pretty awful but moved to a much nicer one without much difficulty. $39 per day for valet parking was a bit annoying esp and my son arrived in a second car and the undercover parking was almost empty. Breakfast not included & actually quite a few things on the menu were not available. Moral of the tale make sure you get a nice room and be prepared to by fleeced to park your car

small, quiet, lovely pool area

the dining experience, food over priced and not great and only available until 2 pm

Pleasant stay at (mom's) house

Please reduce to block the same room charges amount twice. My two (2) credit cards was blocked to guarantee check in.

exceptional staff. daily maid service. everything in room worked. clean and great meals and local bar

lake of parking

The hotel was very good. We arrived about noon and the staff said there were no clean rooms ready. We said, no problem we'll grab lunch and do a bit of sight seeing. The staff asked for my cell number and said they would give me a call when a room became available. I never got a call from them, so I called them a little after 3:00 pm. They said that our room was ready and we could come back and check in right away. When we got to the room given to us it had not been cleaned. we were moved to a new room right away but that felt like the staff didn't really pay attention to the details they were promoting.

I love the feel of the property, location and staff are so friendly and helpful

I was really dissatisfied by the lack of options for snacks and food offered in the restaurant and no coffee in the room or even free coffee in the lobby is not good. I don’t think I should have to pay for a coffee in the bar as a guest. having an extra extra charge or resort fee is also inappropriate especially when the facilities are closed for a wedding. That was very disappointing! I have loved Ella but the cost of add ons will have me looking god another option the next time I come to Austin

The staff was super friendly and helpful.

I thought it was a little pricey, but the ACL Music Festival was happening, and it was the best deal for the weekend.

the hotel and staff were fantastic, the hotel had a gas leak so there was no hot water and the restaurant couldn't open. when we checked out the nxt morning, the manager had waived any charges incurred at the hotel, ie our parking and breakfast. we thought this was so nice and kind of him. we would stay here again.

the location wasn't bad but was a bit of a way out, we were at the end of a 2 week holiday and just wanted to stay local, as the restaurant was closed at the hotel, we were limited for what to eat. apart from that, loved it.

The personal boutique feel

Very quaint with excellent location. Pool was very refreshing

Not much to say here

Location was great.

WiFi was VERY important to our stay. I confirmed reliability of the WiFi with the hotel before arrival only to have the WiFi "down" for most of the day when I really needed it. I had to leave and find other services. Air Conditioning was also either freezing or hot.