Miramar Hotel by Windsor, Rio de Janeiro

Staff incredibly warm. Daniela was particularly wonderful with our check-in. We arrive early and since I'm pregnant, she managed to get us early check-in which went smoothly. We had a superior ocean view room which was stunning. Location was excellent for working and taking Uber to all main attractions. Food was good as well. Would definitely recommend this hotel and will come back.

Copacabana beach is quite smelly, would recommend spending the day in Leblon or Barra da Tijuca.

The hotel is located on Copacabana beach which is ideal if you want to go to the beach a lot. Every famous tourist spot was maximum 30 mins away in the traffic. Breakfast was good, there were many choices. The room was very comfortable, spacious and clean. There is a rooftop pool as well, it is small but the views of the beach are amazing. We stayed here twice already and would return again.

Very good breakfast and super efficient staff - Obrigado

We really liked the LUXURIOUS breakfasts, the friendly staff, the clean rooms, and the nice view. A nice bonus was the slippers and bathrobe, a bottle of water every day, and a chocolate bar after cleaning.

This is not the fault of the hotel, but of the city as a whole: literally a few meters from the hotel, CRIMINAL GANGS of young people are already roaming around, attacking tourists (we were attacked and had a necklace stolen, but we managed to get it back), while the police do nothing!

Miramar is a small five star hotel with staff who work hard to get to know their guests and deliver a first class personal service. They deliver on all counts with extra nice touches like delivering a small fruit bowl to the beach free for guests, providing drinks on arrival and free good quality chocolates daily. The rooms are excellent as are all meals, in particular breakfast.

The gym could have been a little larger.

The localization and the staff kindness and service

Massage experience. The Therapeuts were terrible not professional at all. The hotel should really choose very carefully their therapeuts since it is a 5star service

Location fantastic. Staff very helpful. Restaurant great. Taxi rank outside hotel. Rooftop pool a nice facility.

The room was spacious but maybe a little dated. It was however spotless. Paid extra for a side sea view - don’t bother there isn’t really a side sea view due to trees. More umbrellas around pool would be a bonus.

Wow, what an amazing hotel! The breakfast was fantastic with something for everyone, the staff were amazing and the pool is outstanding. Daniella at reception was amazing with my husband ( who was learning Portuguese) she was so patient and explained things in Portuguese and English, she really is an asset to the hotel. It's been along time sense we have stayed somewhere, where everything was perfect, the door portor ( natao) was brilliant, he could not do enough for everyone, going above and beyond. Well done Windsor miramar, exceptional service

Nothing

Great staff and lovely and clean

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Excellent hotel. Astonishing view from my window. Incredible staff. Everything was exactly as I expected. I strongly recommend Miramar Hotel.

Nothing to complain.

Breakfeast was delicius and the hotel staff was extraordinary 👍

The staff where amazing but lacked that extra mile characteristic. I informed the team that it is was my daughters 18th and our 21 anniversary but we did not receive that 5 star celebration. Or congratulations.

It was expensive and I expected a bit more individual customer care

Overall, the hotel is excellent, and our stay was truly memorable. The facilities, service, and atmosphere exceeded our expectations, and the experience as a whole was extraordinary. We would like to especially highlight Caio and the young Carlo for their constant help and kindness throughout our stay. A special thank you as well to Djaci for his excellent service and warm treatment during our dinners at the hotel, and to Patrick for his outstanding service during the afternoons and evenings. We would like to give very special recognition to Jairan Andrade, who was absolutely incredible from the very first day. Jairan provided us with the best advice and recommendations, helping us enjoy an amazing trip in Rio de Janeiro. His professionalism, dedication, and genuine care made a real difference in our experience. We truly enjoyed our stay and would gladly return. Thank you to the entire team for making our visit so special.

As a constructive point for improvement, the only area that could benefit from some attention is the front desk service. We had to complete the check-in process twice and received conflicting information regarding payment conditions. Additionally, we experienced recurring issues with our room keys over five days, which required us to return to the front desk daily for assistance. There were also some inconsistencies with bathroom amenities. Improving coordination and service at the front desk would further elevate an already excellent hotel experience.

Perfect location, nice staff. Very friendly

The location

Not enough English speaking staff

Hospitality !!

All

Everything was impeccable

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Great location. Across from the beach where chairs, parasols and towels are available. Pool and bar with a fantastic view. Incredible buffet breakfast.

Close to the beach and restaurants

- Staff is always friendly and was able to attend to all our needs and meet all our requests - Breakfast was excellent - Location is very good - Rooms are big and clean

- Gym is old, small and very noisy - Hotel is a bit dated. That said it is well maintained and doesn't feel unpleasant.

Location on Copacabana beach was perfect. The staff were outstanding. From check-in personnel to the bellhops. Always helpful with recommendations and requests.

Nothing

room and breakfast

Excellent staff- Spanish, Portuguese and English speaking. Food at restaurant was excellent. Rooftop pool has an amazing view. Top quality right on Copacabana beach.

No complaints

proximity to the beach, comfortable bedding, and all the staff especially bellboys were very nice and welcoming.

limited facilities and although there was a lot of food, the hotel food was the same everyday. it would have been nice to have a variety.

Good facilities on the whole.

Rather pricey.

Excellent hôtel Friendly staff Excellent location Excellent breakfast (a bit costly) Overall a good deal

To pay for the coffee !

Very good breakfast.

Very helpful and friendly staff. Very clean and perfect location.

The hotel is perfectly situated on Copacabana beach front. We booked a sea view balcony room, which was spacious with a beautiful view. Views from the rooftop pool bar are spectacular, although the pool is small and sun loungers are quickly taken up. Breakfast was great, with lots of options. Door staff and front of house staff were always welcoming and friendly.

Unfortunately there were a couple of issues which let the hotel down for us. Firstly, the in room coffee machine is not free, we only realized this when we received a mini bar bill for use of coffee capsules. This could have been made clearer, or better still, make it free as many other hotels do. Secondly, we were disturbed two nights in a row by what sounded like a chair being repeatedly dragged across the floor in the room above. We raised the issue with reception though it wasn't resolved.

Fantastic location on the Copacabana Beach, very welcoming attentive staff, room was very comfortable and the views were beautiful, breakfast was excellent

The rooftop pool with a view of Copacabana beach was amazing! Loved the hotel because of this.

Great location. Room is clean and staff is very helpful. Restaurant on site is very good as well.

All was good

Staff was amazing

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High standard All. Seems very new, rooftop ist amazing very nice view staff is great and the towels are so smooth.

Location, well staffed, and care of the staff as a female traveller. I felt very well taken care of.

Reception staff very helpful. Location good. Great breakfast. Great views of beach from roof top pool and dining room.

Bath plug fitting difficult to use. Maid left half used shower gel from previous guest in shower. No courtesy room to change in after check out, if having a late flight. One double bed / uncomfortable on one side as could feel springs of mattress/well worn, otherwise fine.

Location

Location was good and close to most things. Traffic just makes things harder to get too.

Great

Nothing

This hotel is amazing with a brilliant location on the beach. I cannot commend the staff enough - everyone we met from front desk to porters were so helpful and polite. The service made this trip for us. The hotel is beautiful and has a gorgeous pool - great facilities. Shout out to Carolitos the porter who was so helpful and polite.

Nothing - everything was fabulous!

Very friendly and competent staff - from porter to concierge, everyone spoke good English and was helpful in any context. The location is perfect, very nice ocean view, and it’s a good starting point for any exploration of the city and beyond. Airport transfer between 30 and 60 minutes depending on the airport.

The hotel itself is slightly outdated and might need some renovation. Drawers are partially scratched, the carpet in the aisles has seen better days…

Location, staff, breakfast

Bathrooms could be updated it still all clean and nice

Overall - highly recommended hotel - well maintained, clean, professional and helpful staff, great location. *Breakfast -as we stayed 8 days and the breakfast choices were always the same - we got bored with it - but overall good quality, get up early to get the best tables next to the windows overlooking the beach - great for people watching :) *Location is great too - close by supermarket, pharmacy, and you can walk from there to shopping streets, Ipanema beach, not too busy ( but the smell outside of the hotel was a bit funky :( *Room - spacious, clean, comfortable bed, we were staying in a 3-person room - so we had no view of the beach ( well - partial with odd head tilt), rather the view was of the building and private lives of people living in it - not what I was hoping to have a view of. Rooms facing the beach must have magical views in the morning. On arrival, you are welcomed by a small plate of sweets :) also you get free water bottles - nice. Espresso machine available - but you pay for the use of it. *Housecleaning was the best we ever had! Have to mention - Water pressure in that shower was amazing!!! (wanted to take that shower head home :) * Rooftop is nice too but too quite for us

If I have to add - Breakfast - add more variety, serve tea in teapots. Rooftop - add more life to it

Perfect staff, also at reception, breakfast and in front of the hotel. Very kind and always helpful. Loved the staff and location. Pool was great with perfect views.

The bathroom was not super luxury and the shower could be better. Hotel transfer/taxi bit expension, but worth it for your safety in Rio.

All aspects: condition, cleanliness, staff, food, location.

Breakfast was excellent!

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Welcome drink at the Check-in and fruit plate on our room to celebrate our Honeymoon. The whole staff from the reception, restaurant, Pool, cleaning staff and luggage boys were extremely friendly, accommpdating & helpful!!! They made our experience unforgettable! Amazing breakfast!!! Special thanks to Anna & the other woman at the reception!!!

That we had to leave after 5 days! ;)

Great location and friendly staff

Gym was a bit basic

The staff is the best.