Es Saadi Resort Hotel, Marrakech

Beautiful hotel park, very good breakfast, excellent service.

Spa needs to be booked in advance - limited space.

the pool was great. big enough to swim a few lengths.

For some reason some guests were treated like royalty and when they wanted the service of the staff you can forget about your needs as it was like you are invisible. happened a couple of times during breakfast. The room service waiter was very rude to us all because we didn’t want to get conned into buying something that his friend would have to leave the hotel to get for us and we said no. For a 5 star hotel I felt there are areas in the property that could do with a freshen up. The room and en-suite looked very tired . The room cleaner was lovely and we left a large tip for her as it was deserved.

Pool Breakfast Good big rooms

The swimming pool and outdoor area is bigger than expected and the international breakfast has a large variety of dishes.

WiFi wasn't working properly everywhere, check in was very slow, difficult to pay by card.

location

rude staff , old facilities and bad breakfast

Nice hotel

Room key not easy to open the door

the room was excellent- we had a corner suite with an extra lounge room, amazing views, and a large balcony with great views

the service was very slow in the bars and restaurants. the staff were friendly and helpful…it just took a long time to get their attention

location, staff very helpful and a clean place

Check in is very late

the staff was exceptional

the bed was not very comfortable

The garden is fabulous and the sun beds are super comfy. The staff did everything they could to make us comfortable.

nothing

Facilities great, food great and set in lovely gardens.

Service was exceptional across the resort - great guidance on where to visit, booking dinner. Breakfast area was great every morning, lunch by the pool was great. The location is easy to get into town and they made a great effort to find taxi's for us that helped us get to new areas.

No comments from me.

Beautiful pool with an island in the middle and a palm tree on the island. Excellent food and service

Breakfast was great staff very helpful rooms were comfortable

Bedrooms are tired need updating bathroom also need updating paint work on balcony needs repainting

Great Location, value for money, service, staff and their attentiveness. It was my birthday and they surprised me with a cake and flowers in the room. In my 5 days stay they all knew my name. Breakfast had good options, mustafa is amazing and made sure everyone not only me is happy and well frd. and room service menu is good too. Everyone is helpful and everyone smiles, you can even hear the room service lady, salima, smile through the phone.

The rooms are a bit "tired", if your room is facing the street all you can hear is horse carriages and speeding cars.

Garden, pool, breakfast

Hotel room carpets have not been washed, very dirty left unwashed, felt very uncomfortable under your feet i had to wear footwear inside the room at all times, also Bed mattress is very uncomfortable not level, dips in mattress.

Rooms are old decorated, need a refresh

Pool, restaurants and especially Fan Zone.

Room service

excellent staff 24 hours a day.

Proximity to airport

Bad customer service and staff don’t care attitude.

The entertainment inside hotel

Decoration

everything is perfect, the premises, location, food,staff ….

I love the location

Cleanliness

Nothing

Stayed as a family for just ons night , and glad we didn’t stay longer .. property is very tired and needs a whole update , rooms look dirty and dated .. more like a 2 or 3 star hotel .

Location

It’s old wash rooms are old need renovation