Il Tornabuoni, Florence

A beautiful hotel in a central location. Staff were delightful and our room was spectacular. We were disappointed to be only spending one night there!

Everything! Great location, friendly staff, good facilities.

It was difficult to drive to this property.

Some details in the room description on Booking were not matching the actual room (this about the balcony). and the hotel was confirming that they informed Booking but it was not reflected on the website

Immaculate. The location is perfect, everything is walkable. The rooms were spotlessly clean and the service and attention to detail in the hotel from all of the staff was excellent.

Absolutely nothing to complain about.

We loved EVERYTHING about this hotel. The rooms were unbelievably comfortable and beautiful, the staff at the door, front desk, house keeping and rooftop bar made us feel welcome, comfortable and at home. Everyone went above and beyond for us.

Absolutely nothing. We will definitely be back here in the future. A++ all around.

Nothing could have been better. The service was amazing. Our room was very large, clean and had a view of the street. The singing in the square in the evenings was nothing short of professional and sensational which just added to our Italian vacation. Won't ever look to stay anywhere else in Milan.

Amazing location and all the staff were very helpful especially the front desk staff

I loved the hotel and the room. It was tidy, clean and amazing. The staff is really helpful and provide you with anything you need. Great breakfast, lunch and dinner and a lovely view from the butterfly terrace!

Every thing,

Nothing

Everything was perfect

Excellent stay. Beautifully designed with attention to every details. Could not recommend more.

The location was the best - within walking distance to the main sites and the shopping district.

The room could be a little bigger.

Very lovely hotel with good breakfast and good location.

We were in a room that had stairs, the stairs made the room a little squashy and there was not enough natural light.

nice and clean and location,close to everything.

last day , we didn’t have hot water to shower.

beautiful place, great service, comfort and luxury, great location - close to everything

there was no such thing

very central clean excellent staff

the Ac went off in the night

Everything was perfect

Nothing to dislike

Location & Service. At front office Mateo & Andreas are ever so helpful. All the staff make u feel very much at home & are always ready to do your bidding with a smile.

Super friendly staff, which makes for a large percentage of my perception of a hotel. When the staff is willing to help, that is most of the hotel experience in my opinion.

the location was exceptional, the bedrooms beautiful and comfortable

don’t get a room at the back of the hotel, it is on a service entrance and the staff leaving, the deliveries can be heard very loudly

location

I am not satisfied with the reservation of the hotel through Booking. They charged us more money for breakfast and the price of the room was more expensive. It is more and more expensive to pay through booking. I will now contact the hotel directly.

Design and location

warm staff, great location

everything was absolutely perfect!

The staff and room overall hotel was excellent

No choice of restaurants in hotel

lovely old building, sympathetically restored as a modern well-functioning hotel

there is nothing not to like. what a marvellous way and location to spend time

lots of mosquitoes in the room

the location was perfect beautiful interior design , shiny clean, good food and has its own caffe bar and abalcony with a beautiful view and no doubt that the staff were the best part , they knew what i needed before i would finish the sentence. they were super nice and made the stay worth it

the bathrooms made it feel like its over priced

style, location

room service was mediocre

Outstanding interior design, beautiful building and best location

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Great staff, perfect location comfortable room.

The window in the bedroom was oddly high. I could just about see out (I’m 6ft 2”) my wife couldn’t

amazing location; lovely relaxed feel; huge well appointed room great design delicious breakfast

rooftop bar only open Friday/ Saturday

Very helpful concierge, beautiful rooms and hotel

Limited breakfast options, slow service during breakfast

The location and the team working so professional and helpful

No closet in the suite

i absolutely love this hotel !!! amazing, extremely nice people

everything was excellent

Location

breakfast

the bed was comfortable, the staff was friendly, and the location was perfect!

the carpet flooring was uneven in some places, which tripped us up a bit.

great location. very friendly staff. good food

Excellent location, beautiful room.

Not many choices for breakfast for 5 star Hotel, poor service, waited endlessly for breakfast to be ordered.

the gym is too small ,no pool.

The entire experience and confort of the room were fantastic

more options at breakfast - although the menu is very good!

clean, nice hotel with great design and friendly staff

we liked the central location close to the best shopping and great restaurants

honestly, the hotel is very lovely, however the food menu is somewhat limited.

Didn’t have it

Price

everything

nothing

Location is just great! I liked the interior design of the hotel, the bed, bed linen, how the room was decorated, cleaning was spotlessly, The staff was very helpful and nice. Very nice hotel and great location!

The breakfast was badly organized and pretty much poor service was presented. For example, we have ordered every day the same coffee and what we got was just a surprise every morning. Once, we came for breakfast at 9.30 and staff prepare a table for us than left us to wait with an order for half an hour and than they said, sorry, we serve breakfast only until 10.00! I will not bring here what they brought to my table that day... Very sorry for that, because, hotel has amazing place for breakfast, staff is generally very nice, they just need to improve breakfast in every matter, from service to food.

everything about this property was excellent !

nothing !

All is good..!

For the price you pay at the hotel, breakfast should be included..!

Beautiful rooms and amazing service

The location of the hotel is excellent. Once you find your way to the hotel, the staff does a great job of taking care of you. They take the car and valet park so there is no worry for you. The restaurant and the pastry shop are very lovely and serve wonderful food. The upstairs patio and bar are a nice place for a quiet aperitivo.

Looked like we were there for a soft opening so it is really hard to give all smiles since portions of the hotel were not yet open. $$$$$ Still on the border about the value. A little difficult to get there by car as it is just inside an area that is normally blocked for pedestrians only.