Il Tornabuoni, Florence

The location is great, the building is beautiful and the lobby as well.

The rooms were very busy, lots of clutter and lots of busy print wallpaper, strange paintings of bugs. The bathrooms were very tired, the towels were hard and the sheets didn’t feel like a 5 star hotel.

Location was good - close to most museums and sights. Michael was the most friendly concierge we have ever met- a great asset to the hotel!

If you are a light sleeper think twice about booking this hotel. Every night , until at least 11.30 p.m., there are musicians/singers performing right outside the hotel. Not the hotels fault but it was rather annoying considering we paid for a premium room. Soundproofing isn't very good at this property. When checking out, we were advised there would be a charge for drinking 3 cans of water from the mini-bar. Thought this was petty when we paid over 500 euros per night for the room and I also noticed they were giving the same cans to others free of charge at reception, Fortunately the charge was waived after a few kind words. Rooftop bar view is average and with overpriced cocktails.

I liked the style of the rooms, the cafe and bar staff were friendly, the doorman was unfailingly friendly and helpful, the rooms were very clean.We liked the Hemp products provided, you could really manage had you forgotten to pack a sponge bag of your own. The stair case was stylish. The bar staff were helpful.

The welcome was very poor with a crowded hallway letting down the luxury of the rooms and a perfunctory welcome. Rooms were not ready when promised and one room not ready till 4pm, and even then desk staff did not bother to ring through and let us know. Our luggage was left in the hall of the hotel accessible to anyone. The suite was not much better than the double rooms so not worth the extra cost. The cafe was sweet but tiny, the roof terrace bar had some seating but the bar looked un finished and messy and no one was serving drinks and the perimeter railings were not safe, they moved if you lent on them. The bedrooms, while Stylish and super clean with comfortable beds had impractical design features, no suitable bedside lights for reading in bed, in the bathroom the height of the shelves meant you couldn’t use the pump action soap provided, there were no shelves for our own make up bags, the towel rails were positioned so you hit your head above the facilities, so while everything looked good the designers hadn’t given enough thought to how guests would use the spaces. There were no good reception rooms the main hotel was a narrow corridor usually busy with and made even busier with suitcases. The lifts were tiny. While the hotel was ok it was not as good as other 5* hotels in Florence. It felt like we were renting rooms from a disorganised office in a busy thoroughfare rather than entering a welcoming 5 star hotel.

Location, standard of service, good food

We had to open the windows because it was very warm. Air conditioning didn’t work. And mosquitos came in.

Staff were amazing, room beautiful, location perfect

Nothing

Location, Style, Architecture

The room was very small. The hotel does not have a lobby. The restaurant was not cosy.

Room, staff, l9cation.

Great location, super friendly staff, loved the interior design of the rooms and the restaurant. All in all, a great property!

It was beatiful

Location: very good location. It is located along the shopping district Staff: The hotel's entire staff is very friendly, accommodating and helpful. Hotel: very clean and cozy. I highly recommend this hotel.

none

Location & food

No thing

I absolutely loved the location, the staff were amazing and so helpful and friendly, always willing to help. The rooms were so uniquely designed and so neat and modern. The cleanliness of the hotel and the rooms were absolutely amazing. I loved that this hotel was so close to everything in walking distances to the best restaurants, cafes, and the luxury stores for shopping. One of my favourite unique hotels i have stayed in.

I like everything the location amazing the staff are very friendly and helpful

Nothing

Perfect staff. Very good and hospitable. Clean place and good bar and near to all locations

Great hotel, perfect location, spacious room, clean and excellent staff.

The breakfast could be a bit better for the price. The buffet is a bit too simple.

Location Stuff

I heard noises from the upper room like construction working or bushing chairs. House keeping forget to put water after cleaning 1 time And not checking if there’s enough bathrobe.

A beautiful hotel in a central location. Staff were delightful and our room was spectacular. We were disappointed to be only spending one night there!

Everything! Great location, friendly staff, good facilities.

It was difficult to drive to this property.

Some details in the room description on Booking were not matching the actual room (this about the balcony). and the hotel was confirming that they informed Booking but it was not reflected on the website

Immaculate. The location is perfect, everything is walkable. The rooms were spotlessly clean and the service and attention to detail in the hotel from all of the staff was excellent.

Absolutely nothing to complain about.

We loved EVERYTHING about this hotel. The rooms were unbelievably comfortable and beautiful, the staff at the door, front desk, house keeping and rooftop bar made us feel welcome, comfortable and at home. Everyone went above and beyond for us.

Absolutely nothing. We will definitely be back here in the future. A++ all around.

Nothing could have been better. The service was amazing. Our room was very large, clean and had a view of the street. The singing in the square in the evenings was nothing short of professional and sensational which just added to our Italian vacation. Won't ever look to stay anywhere else in Milan.

Amazing location and all the staff were very helpful especially the front desk staff

I loved the hotel and the room. It was tidy, clean and amazing. The staff is really helpful and provide you with anything you need. Great breakfast, lunch and dinner and a lovely view from the butterfly terrace!

Every thing,

Nothing

Everything was perfect

Excellent stay. Beautifully designed with attention to every details. Could not recommend more.

The Unbounded is in a building that also has other tenants. Our "first" room had constant construction noise-the drilling in concrete was loud enough to disturb us so we requested another room. Our "second" room had a sewer smell to it. So we requested another room. This time we got their "junior suite" which I would call the Deluxe King Room that was booked by Bookings as there was no "second" space to call it a suite. (This hotel has a problem with their descriptions as our room was suppose to have a balcony. It didn't. Their ONLY room with a balcony was their suite.) For the move arounds of the rooms, they comped us breakfast reminiscent of other Hyatt's in the States.

It costs us over $1000 Euros/night. In our month's travel, this was the most expensive with the least value for the money. Maybe, if I knew what to expect, I would have paid $400, but it is not what it seems!! This is as close to a scam as a hotel can get. Their descriptions are wrong!

The location was the best - within walking distance to the main sites and the shopping district.

The room could be a little bigger.

Very lovely hotel with good breakfast and good location.

We were in a room that had stairs, the stairs made the room a little squashy and there was not enough natural light.

nice and clean and location,close to everything.

last day , we didn’t have hot water to shower.

beautiful place, great service, comfort and luxury, great location - close to everything

there was no such thing

very central clean excellent staff

the Ac went off in the night

The location of the hotel was excellent and staff very helpful. Room was quite spacious.

We were disappointed with the room in terms of location. We had room 310 which was next to the stairs and lifts and was very noisy. Often woken up late at night and early in the morning with cleaning staff and residents. Restaurant was not open when we were there.

Everything was perfect

Nothing to dislike

Location & Service. At front office Mateo & Andreas are ever so helpful. All the staff make u feel very much at home & are always ready to do your bidding with a smile.

Super friendly staff, which makes for a large percentage of my perception of a hotel. When the staff is willing to help, that is most of the hotel experience in my opinion.

the location was exceptional, the bedrooms beautiful and comfortable

don’t get a room at the back of the hotel, it is on a service entrance and the staff leaving, the deliveries can be heard very loudly

location

I am not satisfied with the reservation of the hotel through Booking. They charged us more money for breakfast and the price of the room was more expensive. It is more and more expensive to pay through booking. I will now contact the hotel directly.

Design and location

warm staff, great location

So many things

They took a deposit and never returned it. They told me the deposit will be refunded to my card in 10 working days maximum. Its been much more than 10 working days and I have received nothing.

everything was absolutely perfect!

The staff and room overall hotel was excellent

No choice of restaurants in hotel

lovely old building, sympathetically restored as a modern well-functioning hotel

there is nothing not to like. what a marvellous way and location to spend time

lots of mosquitoes in the room

the location was perfect beautiful interior design , shiny clean, good food and has its own caffe bar and abalcony with a beautiful view and no doubt that the staff were the best part , they knew what i needed before i would finish the sentence. they were super nice and made the stay worth it

the bathrooms made it feel like its over priced

style, location

room service was mediocre

Outstanding interior design, beautiful building and best location

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Great staff, perfect location comfortable room.

The window in the bedroom was oddly high. I could just about see out (I’m 6ft 2”) my wife couldn’t