The Bannister Hotel, Samaná

It was clean and beautiful views.

Here’s a polished version of your review while keeping the original tone and message: ⸻ If you enjoy elevator music that never changes, you’ll love this place. The menu was just okay, but some dishes were so salty they were inedible. I also went for a swim in the cordoned-off section of the ocean, which had a floating wooden raft. When I tried to climb onto it, I found the metal stairs were rusted at the bottom and had sharp edges. As a result, I cut myself badly and was bleeding. I reported the incident to a cabana attendant, who informed management—apparently, they had already been warned about this issue. Sadly, I won’t be coming back.

Location, clean, amenities

The receptionist was not friendly to us. He told us we had a discount in the hotel restaurants. When we went to one of them, they told us that there was no discount, the receptionist told us he was wrong. We had to pay the full price. Ask for things by written!!!

location

lack of attention to detail and lack of hygene in rooms

The pool by the bay was amazing. The pizzeria made good pizza. Breakfast was good

the room - the balcony's roof was leaking and was wet all the time. the bathroom was leaking, the toilet was not cleaned, soap lying on the floor - when we raised this to the staff - we got no help I asked for some meds but did not get anything from the housekeeping. There was no staff in general in the hotel and the water had not been cleaned around the hotel.

It’s very pretty and calm.

The staff were not friendly, and our experience was disappointing due to several issues. Our booking stated it included a 30-minute free massage for everyone on the reservation. However, when we arrived, the staff seemed unaware of this offer. After some discussion, they only provided us with one massage instead of one per person as advertised. Additionally, our reservation included early check-in, but when we arrived, we were told this was subject to availability, which was not made clear beforehand.

Location

We found cockroaches in the kitchen, deteriorated fridge, one trash can in the bathroom and other hide. We found it the day of checkout. They offer breakfast from 7am. It’s a lie. They arrive at 7 and start service at 8. We had to cruising in our boat and change our schedule to get breakfast and at the end, we got nothing. Personal no friendly

Breakfast menu

I have complaints. I was not initially given the room paid for and I was made to seem like I was going to be upgraded but instead I got a worse room, broken Showerhead, broken television, no pot to boil water, etc

Serene, picturesque view of the Atlantic.

Facilities are showing need for upkeep. The 2bd suite was not probably clean, bathroom fixtures broken, found insect inside the fridge.

The silence, cleanliness and the environment.

Very short staff. Staff was amaizing, but they were kind of slow with the service not a lot just a little bit

everything the hotel, super clean, people are the best

i love everything

Location. How quiet it is.

Breakfast. Tiny portions. You can’t even ask for an extra bread in a rate with breakfast included. Tv is outdated technology with cable box and didn’t work for us. But we enjoyed the views instead.

Breakfast food was excellent, property is really pretty. A pleasant surprise. Love that pool area too

Staff needs to be attentive and prompt. Waaaaay to slow and unresponsive. Restaurant was almost 50% out of food …. “We don’t have this, that, and this”. Come on!

A la carte breakfast included. Beautiful lobby, grounds, marina and property in general. Well staffed. Premier stay in Samana area.

Spotless, outstanding staff from the maids to the manager.

Food for dinner was limited and boring after two days. Bar drinks were very expensive and not generous.

Neat clean hotel with nice facilities and next to the coast, pools and gym quite nice. Breakfast was also very nice.

Restaurant is for dinner quite average, pizzas are not awesome. No beach access, there’s only a deck.

Clean property and friendly staff

nothing

Amazing gateway, location is just amazing if you would like to escape from the city noise, relax, enjoy the beauty of the nature. As for the dog owners is amazing how pet friendly they are. Dogs get plates, food and even room services menu.

No much things to do. They said it will be open air cinema but nothing ever happend. But any way we had a great time

the view absolutely beautiful

our room the shower wasn’t working and electrical plugs weren’t working. the food could be better.

the view was wonderful !

Great location, beautiful views, nice pools. Rooms are comfortable and clean.

Food was ok but lots of dishes missing from breakfast menu (avocado or bananas were in short supply which is odd) more Dominican food options would have been nice. There were lots of events and excursions that guest could have access to, but next to no communication from the hotel that these were happening which is a shame.

The staff in there were truly amazing and made de experience so much better.

The only thing was the bed and pillows.

Loved the property . The infinity pool and view from the room were amazing . Food at the pizza restaurant and the Mediterranean restaurant was excellent. Breakfast was good too .

loved everything about it.

It’s a beautiful property, clean, quiet, wonderful service.

Everything was perfect

we loved absolutely everything in this place❤️

The infinity pool

It's my 3rd time at this hotel, I also recommended it to many people. Every time there's no hot water in the shower and every time they lie about it and not offering compensation. I won't return, I was a fool for coming back after the 2nd visit. The pizza by the pool is a mini size, you should be ashamed to sell this for a higher price. Beds are super uncomfortable, like concrete.

there is a kids club, 3 restaurants and plenty of green grass for the kids to play. They also have a billiard room/game room and a few bar areas. The view is amazing. The rooms are comfortable. Sad they dont have ANY HOT WATER in the shower.

The services is very poor. One would think at a hotel of this caliber the staff would be accommodating. There were no pool towels at the hotel. The pool boy kept saying they are being laundered. Poor planning and organization on their behalf. Also the Hotel has 3 restaurants. We asked the staff if we could order a pizza for the kids and have it brought over to the ocean club. The waitress said no, and then we asked her if she could just place the order and we would go get it which was about half a block down in the main building. We ended up calling the pizza restaurant and they brought the pizzas over. The hotel has NO HOT WATER. They keep saying its something that is new and they are going to look into why the water is not working. I was waiting and waiting and nothing. I didnt get to shower my kids cuz the water was so cold. Then my friend told me they have stayed at the hotel 2 years in a row and they have NEVER had hot water. Its not a temp thing, its a forever thing. HORRIBLE that this hotel can not get its act together to have hot or warm water for their guests. I was so disappointed as I wanted to give the hotel a good review. I asked them to see if I could get a discount for the trouble and the best they could do was 20$ off.

The location and views

There was no hot water at all in the property!! On investigating this is apparently an ongoing problem that is not divulged when you book / check-in. Overall the hotel is very "tired" with broken shower fittings, no/limited crockery in the kitchenette and in desperate need of an overhaul!

Amazing location and views - infact the location was stunning! Set in a pretty Marina with beautiful boats.

Right from checking in the reception staff was borderline rude and indifferent to our needs, as were there waitiing staff at the bar and the restaurant. The hotel is clearly old and tired and in need of modernisation. The shower was also cold in the morning.

The staff was very pleasant

The restaurant on the second floor could improve the breakfast menu

The staff was friendly, they were always willing to assist, and the restaurants weren’t overly expensive.

Would have preferred the 28% be included in the prices on the menus. The room we stayed in wasn’t equipped with enough silverware, but we managed.

the serenity of the location and the attentions of the staff

it needs maintenance, the deck is broken, so you can’t do water activities. Also, the food isn’t great and don’t matches the prices.

the staff is amazing, wonderful place

Services

Too far from airport. Transportation facilities were too expensive.