Hotel Indigo Downtown, Denver

Oscar was the only employee at the front desk. With patience and a positive attitude, he handled an influx of guests checking in. He helped us arrange parking, even though the parking lot was full and he could not get the valets to answer the phone. He even found us a room since the one we reserved was not ready. In addition to the wonderful customer service, we were able to walk to our event at Coors Field. You couldn’t ask for a better location.

Several people, including us, had to wait past 5:00 to get a room because they were still being cleaned. This seemed outrageous given that checkout time was 11:00 a.m. That being said, we passed by two cleaning staff, who were working diligently while taking the time to greet us politely. Also, the parking was next to impossible because it was obvious that people who were not staying at the hotel or eating at the restaurant were taking up the spaces to attend the concert at Coors Field. It cost $4.00 to get out of the parking lot that we weren’t able to use. With the price of the hotel stay, one would expect to have parking and a room readily available upon arriving.

Conveniently located, clean, comfortable beds/pillows, friendly/helpful staff. Free breakfast food and beverage item and daily credit for the snack pantry was a great surprise!

No complaints!

The staff was exceptional and everything was perfect. Short walk to coors field and everything needed was close by.

Na

Location for where I needed to be. Access to everything!

My room was in a bad location in the hotel. Loud.

Great location across the street from Amtrak station, Whole Foods and CVS a block away. Easy to walk around downtown, Uber was always there within 3-4 minutes. Good breakfast, friendly staff.

Shower floor was made of slippery plastic, and there were no grab bars, showering was rather hazardous. Cable tv reception sporadic.

Loved that the pastries and breakfast burritos were included in hotel stay. Also very convenient to restaurants, Union Station and Coors Field.

Housekeeping came late on 2nd night to clean room, was already 5pm.

I loved how it was close to the Union Station. The bed was very comfortable and the pillow was the best.

We came for 21 pilots concert, so location was perfect. We loved the breakfast cart and the discounts on pantry and restaurant. Rooms were very nice as well. Would stay there again.

Had no complaints.

Friendly staff, even when the power went out. Place is clean and quiet. Love the convenience to the stadium.

I don’t like the surrounding area. I watched a couple shooing drugs right at the underground entrance of the hotel. Too many young kids walking around are at risk due to drugs, and I’m sure crime.

Annalise we think was her name at the front desk was absolutely wonderful !

The outlets in the room were spotty connections, outlets were next to the beds and my Cpap machine got disconnected during the night causing some problems, might want to redo the outlets .

The staff really helped out to make sure that we got the City View room that we booked. Also, the bar was fantastic with bartender Jeremy and Bingo person Kiki. What a blast!

Everything was great. Oscar at checkin was so helpful.

No complaints

Great location and staff.clean. Comfortable. Toiletries were top notch. Front desk very helpful and professional Jacqui, Toshiba, and Annie were a joy. Hotel provided bikes were fun. I will go back. Quite possibly the best hotel experience I have ever had. The newly opened restaurant and bar was good.

A/C was loud, TV kept rebooting

The hotel was great. So close to the train station, lots of restaurants and shopping and walkable to Rockies baseball stadium. We also went to a concert at Red rocks and were able to rent a bus from Union Station to Red Rocks for drop off and pick up from the concert. The property has an amenities fee but they give you a free coffee and pastry and a $5.00 snack from the pantry which was a nice benefit. They also have a restaurant attached to the hotel for meals and drinks. The room was nice, comfortable and quiet. Plenty of room.

We were woken to a fire alarm going off around 8:45am on our last day. When we arrived in the lobby by the stairs as directed by the fire alarm the person at the front desk was like oh yeah it’s just a test. We were not notified ahead of time that they were doing a test fire alarm and the staff didn’t seem to care that people were put out by this. I have been in hotels where they do test alarms and we were notified the day ahead of time by a note under the door and were told at check in what day and time it would occur. This was awful to experience. There was a handicapped person on our floor (6th) that’s had to go down the stairs for no reason.

It was very nice, but the parking garage is horrible. There are not enough spaces for guests. Most of them are reserved for surrounding businesses and all that was open was for compact cars.

Parking

Location was really good and staff very friendly.

Sadly there was no restaurant/bar available only a breakfast cart.

The service

It’s not that I didn’t like it, but I feel there was a miscommunication. I was informed that free breakfast is served from 6-12noon. But on the two days that I went down at 10:30 to get breakfast, either the coffee machine or oven has been switched off. They still accommodated me, but it made me feel that I wasn’t abiding by the rules.

Our room was clean, comfortable and well appointed. The breakfast "guy" was great. We had great coffee and breakfast sandwiches which were included in the price of the room.

Well, it is the way of the world - but paying for parking is just another one of those fees that you get hit with when you book. I think it is a bit ridiculous when you are already paying more than $200 per night for a room.

Very comfortable beds

No restaurant on property. No restaurants to walk to

Nice lobby, Comfortable beds . Breakfast was offered.

Breakfast of times could be disorganized and long wait

Great location. Chose this hotel because it was convenient for a Rockies game.

Matter of chance, but they didn't come to our room until later in the day for cleaning and by then we were back in there relaxing until we went out again. It would have been nice to have had it done earlier, but it happens.

The location was perfect for what we needed. We were in town for a few days without a car. Short walk to many restaurants and bars, and very nearby is a CVS and a Whole Foods. Each hotel staff member was courteous, and it felt like they sincerely cared whether or not we enjoyed our stay. I've never stayed at another hotel in downtown Denver so I have nothing to compare it to, but I would definitely stay here again!

Everything it was very nice

The property was in a great location and close to a lot of places of interest.

It was nice they offered a free breakfast, but the poor girl was overworked and needed help. The last day we were there they ran out of almost all of the food.

Location was great and staff was very friendly and helpful.

Parking garage was hard to find.

Location was good as was the staff and the room .

The breakfast was limited one drink and one food item ie a croissant or a burrito. I had a better breakfast experience in much lesser hotels.

Convenient to Union Station and walkable to Coors Field and local restaurants and breweries.

Staff was wonderful! Room was clean and beautiful! Super close to Rockies game. We loved staying here

I will never like paying a lot for a hotel and the paying $50 for parking each night.

I was disappointed that the restaurant was closed. The coffee bar was okay

Having a buffet breakfast

Location

Kinda small no pool

The location was perfect for going to Coors Field. The hotel was extremely clean, and all staff were friendly and helpful. Proximity to Union Station was ideal for my other family members that flew in for the concert we attended.

We wished there was a pool since it was over 100 every day we were in Denver. Also, it was a little disappointing that the restaurant and bar were not opened yet.

Clean and easily accessible.

The breakfast was good, the staff was helpful & the eclectic style of the hotel was appreciated. The room was very quiet. And the amazing air conditioning was a welcome relief from the excessive temperatures outside.

Our hotel ‘upgrade’ that I paid extra for was in a room without a covered ceiling. It was cement or drywall and things crumbled down into the bed.

Fantastic location just 5 minutes from the train station, an ideal place if you travel by train.

The staff was great. Specially your morning breakfast guy. Also Annalisa (- spelling? ) was the best. She went above & beyond. You definitely need more workers like her. And the lady that checked us in was super nice & personable. Great staff. Great visit.

Not much I can say. Didn't have a bad experience or any dislikes. Maybe a pool. Lol

Beautiful location fun to walk around the city!

First, the gal working the front desk was VERY kind and even offered my son a banana and water while we waited for our room. My 3 year old appreciated the stocked games and flash cards while we killed time. Our room. It was PERFECT!!! A corner room where my son could watch the trains come and go with 2 full walls of windows. We had plenty of space for the pack and play and we all slept very well. Check out was great and they validate your parking at the front desk so be sure to take your parking tag in to get that validated. We appreciated having a water bottle refilling station in the lobby as well as some great snack options to choose from. It was just a short walk to the stadium, union station, etc. We will 100% be staying here again.

Location, bed, breakfast

Don't care for bathroom barn door

The view of the coors field, we could see the fireworks show.

No pool.

Location was fantastic

Hard to find location. Like of signage

The view

Nothing

The breakfast is good with lots of choices. Plus you get a specialty coffee from the barista. Prepare to be patient as it is made to order. Great city view from Room 560 The location is convenient to Union station and Rockies Stadium. Nearby Whole Foods and restaurants within walking distance 2 complimentary bikes available. Board games in the lobby. Complimentary water and snacks Clean Hotel and friendly staff. Parking Garage attached to hotel. We Would definitely stay again.

The room is smaller, but we wanted a room with best city view verses space. The AC was loud

The room was client and clean. Great location near Union Station

I wish the room and bathroom had better lighting

Located by the light rail tracks and union station, this hotel is at the bottom of LoDo, and a good choice if you’re attending a concert at Mile High stadium. But all hotels in the area are still a good 1+ mile away, so if you plan to walk, give yourself plenty of time. If not, consider a pedicab ride, which gets you much closer to the gates than a ride share, which has to drop you in a lot that is still a good 15-20 min walk from the stadium. I live in Boulder and stay overnight frequently in LoDo, and IMO, most hotels in the area are pretty equal in terms of location, price and basic accommodations. Since we were only staying one night, we chose this hotel bc it offered a parking upgrade for just $20 (when most hotels downtown charge between $45-70/night). It’s a modern, boutique-y hotel, with kind of a hipster vibe (incl. enviro-friendly amenities, etc), rooms that are nice & clean (tho the bathroom was small) and the staff was great. That said, if we had planned to spend more time at the hotel, we would’ve preferred someplace with more amenities, especially breakfast, room service, and a hotel restaurant or bar. But for our purposes this trip, I think it was great and a good value. Would stay there again.

They did have a little concession cafe for snacks, but no other food or drink options. The hotel is right downtown, so lots of offerings all around, but if you’re traveling with kids or teens, it’d be better to have more on-site options. Breakfast in particular would be great, because the local spots can have 1-1.5 hour wait on weekends!

Location and staff, decor

Shower had no pressure

Location, Location, Location. Easy access to the train to get back and forth to the airport and baseball field.

Close to Coors field

Close to Union Square

Room was clean, quiet, and comfortable. I wish I could of had a view of the city though.

The view from the hotel.

Great location near Union Station. Very walkable and safe. Great value compared to nearby hotels.

The nearest Chinese restaurant has terrible food.

Breakfast ok

Housekeeping