Hotel Sahrai, Fez

No quality of high luxury service

Nice small hotel, I would say again.. Breakfast was good.. Roof top was good.

Gym, not much A.C in common areas,

Wonderful hotel in Fes, the staff are incredibly kind and helpful and extremely professional, the hotel is just perfect and meticulously curated in every detail

Nothing

Nice hotel in Fes with lovely views and an excellent pool. i've enjoyed my stay, the restaurants were good and the common areas of the hotel are very neatly designed.

It feels like there a few thing this hotel still lacks, the Gym wasn't the best and the same for the SPA, the rooms i felt could've been designed and kept better as they don't fully match what you see in the common areas.

We wanted a modern hotel, so we decided to pick this option and it’s good.

1. No welcome drink for us (other guests were offered this)
2. Taking deposit without explaining why its needed
3. No walk through of the hotel to show the rooms and amenities like gym and spa
4. Nobody brought us to the room (all other hotels during our stay in Morocco were much better with this)
5. Lack of communication or staff just doesn’t care - we were asking help with a specific request multiple times and you need to drag information from staff, nobody tries to resolve things, but it’s a 5 star hotel?
6. The breakfast is very small
7. Bathroom smells with canalization

It is clean and nice design.

The location

As everyone recommended, the rooftop of Hotel Sahrai offers an amazing view of the old town. It was nice to chill at the rooftop bar, and we also enjoyed the jacuzzi which you can book for an hour during your stay. They also have a shuttle bus service to their sister riad, Riad Fes, where you can experience the Moroccan traditional riad atmosphere. I highly recommend experiencing both places: Hotel Sahrai for the view and Riad Fes for the beautiful traditional building.

Clean

Breakfast ends at 10
Bad insolation

Comfortable bed, hotel terrace

1/ Sloppy staff. They forgot to return to us our passports at check-in. So someone from reception came aggressively knocking at our door at 11.45pm, when we were asleep already. What kind of a joke is that?! Could they not just wait for the morning?
2/ Faulty electric equipment: we were almost electrocuted by the bedside lamp. We tried switching it on and the switch literally exploded. The lady at reception apologized profusely but the damage was done already.
3/ Food: really disappointing. Breakfast was average at best with little choice and pastries were not fresh. Ordered harira soup in the afternoon and it’s hands down the worst harira soup I had in my life as a Moroccan. Extremely overpriced food menu
4/ Location: beware of following waze or google maps to get there. The hotel is adjacent to a very underprivileged neighborhood. We did not feel safe driving through jt at night let alone walking around the hotel.

The pool area is small but looks nice. Rooms are aesthetically pleasing to look at, but not comfortable.

- The rooms have a very bad ventilation system. The air conditioning is facing the bed. Without air conditioning, you can barely breathe. With air conditioning, you can't sleep because of the badly installed airflow and noise.

- The food is overpriced and not hygienic. We both got a stomach ache after eating all meals in the hotel. I specifically told the waiter that I am pregnant and asked for them to only use ingredients that are pregnancy proof. We heard more guests complain about a stomach ache.
After the breakfast buffet, it was clear to us that the kitchen does not work hygienically. The meats were left unrefrigerated on the table from 7 a.m. to 10 a.m.

- We asked for a taxi. When the taxi arrived the reception called us. When we went downstairs, they sent the taxi to get medicine for another guest with a stomach ache. So we needed to wait another 15 minutes.

- At checkout nobody asked how our stay was.

Nothing remarkable

It is not a 5 star hotel. Staff quite disappointing, overreaching, (for example the lifeguard swims in the children's pool). There are many details that are not well cared for, such as dirt in corners, very noisy works. The restaurants are disappointing, bordering on rip-offs (the worst is the Lebanese restaurant). The prices of drinks are extremely expensive. In short, at best 4 stars.

We liked the general atmosphere and the beautiful luxurious style of the hotel. Of course, the pool area was the favorite place to be. The entire staff was friendly and service oriented.

Drinks were quite expensive, location is not great when you don’t have your own car

- Pool
- Staff
- Room

- noise level
- limited pool beds
- no iron board & iron available

Wonderfull place and outstanding people!

Fantastic breakfast, with a selection of fruit, cereal, jams, pastries, cakes and cooked breakfast. Everything was fresh and delicious! The pool is magical! We practically spent the whole day at the pool and the water was silky and very refreshing for a hot day! Staff is excellent and the room spacious and very comfortable!

I'd say the french restaurant food was nothing special

The staff were very hospitable, professional and welcoming. I had to work late while staying there and was grateful for room service until 1am. Breakfast was generous and the rooms were spacious and quiet

I like everything

-

There was loud music until 00:30, which we could hear very clearly in the room. Something in the pool was broken, so we couldn’t swim. Weird stains in the bathtub. Very expensive in comparison to other stays. We stayed in a Riad of half the price which was way better.

Great modern property, best you’ll find in Fes.

Pool very cold, bathrooms have a lot of build up of mould/mildew etc in the corners, doesn’t feel fresh.

nice atmosphere.
friendly staff
good service
beuatiful views

no extra bed while asked for (had to be prepared in the middle of the night)
hotels needs some maintenance

It’s probably one of the nicer hotels in Fes. The room was spacious.
There were several options for restaurants.

The shower was awkward in it’s set up. The bed was uncomfortable.

The hotel is beautiful despite the dodgy road in. The pool is great, the outdoor dining and rooftop bar is fabulous and gives great views over Fes. But it was 45 degrees when we were there so too hot to enjoy. Room was pretty good, we had the bathroom located in a glass walled room which was pretty cool. Buffet brekky not bad, we ate dinner at the Relais de Paris in the hotel which was ok.

The customer service across the board is terrible. Found them incompetent, not well trained and most couldnt speak any English, only Arabic and a bit of French. These days all 5 star hotels need English speaking staff as well. We asked them to book a guide with car to take us to the Medina/tanneries for a few hours. Guide turned up, no car so hotel shuttle dropped us (for a fee) at the Old Medina then we taxi-ed around from there. Tour amazing (300 MAD). On return hotel asked us to pay the guide direct and we didn't have enough cash on us and hotel wouldn't put it on our tab. That was the plan in the first place. Hotel organises/books tour for us and puts it on the hotel bill. Very embarrassing and awkward, gave guide about 220MAD and he said dont worry about the rest. Staff just said I could walk down the street to the nearest ATM!!

the kindness , also the flower that they send when my daughter delivered her baby
and when i ask them to change the room they are understanding needed and co -operated with us

every thing fine

The staff service and the amenities

Location

Really beautifully designed hotel, with great views, the staff were always very polite and really helpful and the food was fantastic.

Taxi required to get to get anywhere

In the worst places is FES, you find and expensive hotel build in the middle of nothing , a very unpleasant areas.

The Room

Staff were very accommodating and helpful. Great hotel with great people who serve you. From Mohammad and taufeeq in reception to mehdi in the drinks area, they were all fantastic.

There wasn't anything I didn't like. It met my expectations and I hope they have other branches in other cities.