Ace Hotel, New Orleans

Beautiful design hotel with generous rooms and a great outlook. Location is out of the tourist hub but in close walking distance. Amenities on site with restaurant, bar, cafe and pool are great. We didn’t get to eat at the restaurant as they had a very limited menu the day we tried to go. People were lovely.

This hotel is out of the tourist hub, in the business district so can feel unnerving walking the streets that feel very unfamiliar. The hotel takes a hold on your card of 200USD for incidentals. This is fine however we weren’t told so we were shocked to see we had been charged more than our booking. In future I would advise the hotel to tell people this when checking in. With the price and level of this hotel, I would expect a breakfast offering to be included.

Room , service, amenities

Rooftop and pool were fabulous, as were the bar and lounge areas downstairs. Loved the room too. Perfect set up with two double beds and the wardrobe.

No good lighting in the room for hair/makeup. If the bathrooms could be a bit brighter that would be amazing.

Great hotel in a perfect position. Clean, modern and absolutely recommendable! In the center. Large rooms. Definitely I would go back in the future !!!

Nothing

Great location, excellent staff, great amenities. LOVED THE POOL

Elevators didn't work. We almost got stuck in one

Nice vibes and lots of easy access to the city. Good restaurants and entertainment on site

Pool gets a bit crowded midday.

Dark bathroom - particularly difficult trying to navigate to the black toilet without putting the light on

Location was great and quiet. Hotel lobby and bar were lovely. Staff was very friendly and tried to help.

Rooms were school like. No carpets on floors, curtains to close bathroom sink area. Room temperature would not go below 72 degrees. Asked for towels every day several times before they came to the room. Pool was super overcrowded to accommodate locals so you couldn’t use if you were a guest at the hotel.

Comfortable bed, clean, unique aesthetic, friendly staff, great location (quiet street but close to everything), AC worked well

One elevator wasn't in commission and the other was pretty slow.

Literally everything.

Nothing.

We love the Ace NOLA. The staff and service are great. The hotel is super stylish and has every amenity we like ie. rooftop pool and bar, small gym but top of the line equipment, coffee shop, extremely large lobby with bar They also love our Corso, Pablo Escobar, and treat him like a friend every visit!

They need to fix the elevator. There is only one running

Great room, decor, pool, staff! Comfy bed! Great location!

No vending machine, had to pay extreme prices for can drinks, etc

The Ace Hotel was a trip saver after we’d booked another hotel in a different part of town, which was a nightmare. After cancelling our other hotel, we arrived at Ace in the morning expecting to have to waiting around for check-in but our room was ready and we’d been given an upgrade (much needed after no sleep at the previous place!). The staff were amazing, organised and recommended a lot for us to do. The hotel is beautiful and great facilities, beautiful rooms too, air con worked great (I’d seen some other reviews complaining about this) and we stayed in the July heatwave! Thanks Ace :)

Sadly the hotel didn’t inform us that the rooftop pool was closed on our last full day (it was too hot to be walking downtown!) but they did make up for this with a comp late checkout to make use of the pool the following morning though!

The location and atmosphere

The Beds

staff. amenities and close foods

too much weed smoking. no map to area, pool area cabana needed fans over head, more gf food options but great people service and food.

Great location, beautiful rooftop and pool, the restaurant and bar are very lively and delicious. I’d recommend it to anyone to stay here.

Super cool hotel vibe.

The vibe at the Ace hotel was comfortable, and friendly, and funky. I loved it. My friends who stayed at a big box hotel were so jealous I was at The Ace! All of the Lyft drivers I rode with all weekend raved about the Ace and thought it was cool I was staying there. It has a great reputation amongst the locals as a wonderful place to stay. The roof top bar and pool are beautiful and the staff couldn't be nicer more accommodating or welcoming. Ooh, and the bartender makes a delicious Sazerac!

Two of the three elevators weren't working, but even that wasn't enough to spoil my stay!

The rooms, the food, the location

After forgetting a very important piece of my property inside the hotel room, I haven't received a report as of yet on whether my property was found, and if so, will it be returned to me.

Location and staff

2 of 3 elevators were out of service, no one working on them, guests waiting around and annoyed

Everything, including a great vibe and creative cocktails!

Nothing at all!

We get a large king room and it is very spacious. The pool is great, lobby bar is lively and fun. The customer service is the best thing about the ACE NOLA! We have a Corso named Pablo and everyone treats him and us like friends and goes out of their way to be friendly.

Nothing

Centrally located. Comfortable and very large room. Fun lobby. Great food options. Friendly staff. Lots of evening events which I checked out quickly but then when I went up to my room which faced the street entrance, I didn’t hear a thing.

Location

Room cramped and pool was too crowded by allowing non guests to use pool. We weren’t able to use pool on first day due too crowded.

elevators were very slow